Chapter IV Regulations of Wuxi Municipality on the Administration of Property Services

Twenty-ninth enterprises engaged in property services should have the qualification of legal person, obtain the qualification of property services enterprises according to law, and undertake property projects within the scope of qualification grade.

Where a realty service enterprise undertakes realty service projects in a non-registered place, it shall file with the city or county-level city property management administrative department where the property is located with the business license, qualification certificate and credit certificate of the enterprise as a legal person.

Thirtieth property services projects to implement the project manager responsibility system. After the realty service enterprise sends a project manager, it shall file with the property management institution where the property is located in accordance with the regulations.

Thirty-first property service enterprises shall publicize the following information in a prominent position in the property management area, and update it in time:

(a) the qualification certificate of the realty service enterprise, the basic information and contact information of the project manager, and the telephone number of the realty service complaint;

(2) Service contents, service standards, charging items, charging standards and charging methods agreed in the realty service contract;

(3) elevator operation and maintenance costs and public energy consumption sharing;

(4) Other information that should be publicized.

Article 32 A realty service enterprise shall sign a realty service contract with reference to the model contract text formulated by the administrative department of realty management. #p# header #e#

The realty service enterprise shall provide realty service in accordance with the realty service contract, abide by the relevant technical standards and professional technical specifications, promptly inform the owners and property users of matters needing attention in the safe and rational use of the property, regularly listen to the opinions and suggestions of the owners, and improve and perfect the realty service.

Thirty-third property service charges should distinguish the nature and characteristics of different properties, and follow the principles of rationality, openness, consistent service quality and price.

Without the consent of the owners' congress, the service standards and charging standards agreed in the property service contract shall not be adjusted without authorization; Without the consent of the owners whose exclusive parts account for more than half of the total construction area and more than half of the total number, the service standards and charging standards agreed in the previous property contract shall not be adjusted without authorization.

Thirty-fourth owners should pay the property service fee in accordance with the provisions of the property service contract.

If the owners fail to pay the property service fee as agreed, the owners' committee and the property service enterprise can urge them to pay within a time limit through on-site reminders and publicity in the property management area; If it fails to pay within the time limit, the realty service enterprise may bring a lawsuit or apply for arbitration according to law.

When transferring or leasing the property, the owner shall inform the transferee or lessee of the contents of the management agreement and the charging standard of the property service. When the property ownership is transferred, the transferor shall settle the property service fee with the property service enterprise; The transferee shall, within thirty days after handling the ownership registration, inform the property service enterprise of the transfer of property ownership, the settlement of property service fees, the name and contact information of the owner.

Article 35 According to the stipulations of the realty service contract and the provisions of relevant laws and regulations, the realty service enterprise uses some facilities and equipment owned by the owners in the realty management area, and after the cost is removed, the income belongs to all the owners.

According to the decision of the owners' meeting, the operating income can be directly used for the maintenance, renewal, transformation or supplementary property special maintenance funds of some facilities and equipment used by * * *, and to make up for other needs such as insufficient property service fees. During the prophase realty service, the use and management of operating income shall be stipulated by the construction unit and realty service enterprise in the prophase realty service contract.

If the operating income is managed by the realty service enterprise, it shall be accounted for separately and subject to the supervision of the owners' committee; If it is managed by the owners' committee, it shall open an operating income account in the name of the owners' committee and accept the supervision of the community residents' (village) committees.

Operational income's revenue and expenditure should be publicized once every six months in a prominent position in the property management area. At the end of the prophase realty service, the realty service enterprise shall audit the revenue and expenditure of the operating income, and publicize the audit results in a prominent position in the realty management area.

Thirty-sixth property service enterprises and owners' committees shall, in accordance with the relevant provisions of financial management and accounting, establish and improve a standardized special financial system.

Article 37 Where a realty service enterprise withdraws from the realty management area and handles the handover with the owners' committee or the realty service enterprise selected, the handover parties shall confirm the use and maintenance status of fire fighting, elevators and other facilities and equipment. In the property management area, and report to the neighborhood office (town people's government) where the property is located for the record.

Due to improper maintenance and other reasons, fire fighting, elevators and other facilities and equipment can not be used normally, the original property service enterprise shall perform the repair responsibility or bear the corresponding expenses.

Article 38 The municipal and county-level property management administrative departments shall establish an assessment system and a credit evaluation system for property service enterprises, formulate credit management measures for property service enterprises and project managers, implement dynamic management for property service enterprises and project managers, and conduct regular inspections on property services.

City, county-level city property management agencies are specifically responsible for the collection, verification and summary of integrity information of property service enterprises and project managers, establish an industry integrity information system, and carry out public satisfaction evaluation of property services.

Street offices (Town People's Government) shall assist in the information collection of the credit system of property service enterprises.

Thirty-ninth property services companies do not provide property services in accordance with the contract, technical standards, professional and technical specifications. , and input into the integrity information system of property service enterprises; Those who damage the rights and interests of the owners shall bear corresponding legal responsibilities.

Property service enterprises have one of the following serious acts of dishonesty, and shall not declare all kinds of property service demonstration projects within two years, and the property management administrative department shall not issue a certificate of integrity:

(a) providing false information in the property management bidding activities to defraud the bid;

(2) Renting, lending or transferring the qualification certificate;

(three) refused to withdraw from the property management area after being dismissed, or did not go through the handover procedures in accordance with the regulations, resulting in confusion in property management.

Fortieth property project manager has one of the following serious acts of dishonesty, which shall be entered into the integrity information system of the project manager, and the property service enterprise to which he belongs shall be entered into the integrity information system of the property service enterprise:

(a) defrauding, misappropriating or embezzling special maintenance funds;

(two) to change the property services, public buildings and facilities in the property management area without authorization;

(three) unauthorized occupation and excavation of roads and sites within the property management area;

(four) unauthorized use of the property management area owners * * * part, * * with facilities and equipment for business;

(five) due to dereliction of duty in management, causing casualties, property losses and other major accidents;

(six) serious damage to the interests of the owners or the public;

(seven) identified by the price administrative department as arbitrary charges or charges are not standardized and have not been rectified.

Forty-first owners should abide by the management regulations and perform their obligations in accordance with the property service contract.

If the owner fails to pay the property service fee and violates the property service contract and management regulations, it shall be recorded in the personal credit file in accordance with the relevant provisions on the management of personal credit information if it is confirmed by an effective judgment or arbitration award.

Article 42 Property management administrative departments and subdistrict offices (town people's governments) shall strengthen the supervision and inspection of property services within their respective jurisdictions, and enjoy timely information such as integrity management of property service enterprises, property service contracts, division of property management areas, and undertaking inspection and filing.