Job responsibilities of property quality

Job responsibilities of property quality

Refers to the job content and the scope of responsibility required by a post. A post is established by an organization to complete a task, and consists of job type, post, professional title and grade content. The following is the job responsibilities of property quality that I provide for you, hoping to help you!

Responsibilities 1: Job responsibilities of the property quality manager.

1. Assist the general manager to formulate the quality policy and determine the quality objectives.

Responsibilities of Quality Department of Property Management Company

. Assist the general manager in management review.

2. Assist the management representative to organize the compilation and revision of quality manuals, procedure documents and operation documents. Assist management representative to conduct internal audit.

3. Assist the leaders in charge to organize the performance appraisal of the unit and the person in charge of the unit; Responsible for the performance appraisal of employees in the department.

4. Under the leadership of the management representative, be responsible for organizing the company's quality work, and guide, inspect, assess and supervise the quality work of various project departments, professional companies and other functional departments.

5 responsible for organizing the implementation of quality management system certification, supervision and audit.

6. Be responsible for organizing quality management knowledge and skills training for internal auditors. Assist the human resources department to organize and implement quality management training for middle and senior managers.

7. Responsible for the centralized management of complaints caused by inadequate management services and mistakes of the company; Be responsible for directly accepting the complaints from the owners (users) to the company, handing them over to relevant departments for handling, tracking the handling of complaints and verifying the implementation effect of corrective measures; Assist company leaders to deal with major complaints.

8. Assist the management representative to communicate with the outside world on matters related to quality management.

9. Assist the company leaders to put forward the company system construction plan and organize its implementation in detail to ensure the integrity of the company system.

10. Clean up the company's institutional documents in time, establish the company's institutional documents list and update it in real time, and distribute it to various project departments, professional companies and other departments of the company for implementation.

1 1. Formulation and revision of institutional documents for centralized management. Conduct a unified preliminary examination of the institutional documents drafted by each unit, and have the right to return the institutional documents that do not meet the review requirements to the drafting unit for revision and re-submission.

12. Be responsible for investigating and verifying typical cases of excellent performance in implementing quality management system documents and other systems, and cases of violating the company's quality management system documents and other systems, and submit the investigation report to the Human Resources Department for processing.

13. Responsible for supervising the key work of the company.

14. Complete other tasks assigned by leaders.

Responsibility 2: Job responsibilities of the property quality manager.

First, familiar with the relevant national policies and industry management service standards, with strong ability to observe, analyze, judge and coordinate things.

Second, under the leadership of the general manager (deputy general manager), implement the company's brand planning, improvement, supervision and management and management system.

Third, assist the general manager to establish a quality management system, report to the general manager regularly at the end of each month, and improve the measures and effects taken by the service quality.

4. Be responsible for formulating the employee's code of conduct, service quality assessment and reward and punishment standards. Check the implementation at any time, as well as the new situation and new problems found in the process of supervision, for leadership decision-making reference.

Five, cooperate with the personnel administrative department to improve the overall quality of employees, train qualified employees for the development of the industry, and provide reserve talents.

Six, democratic style, adhere to principles, handle affairs fairly, do not follow the affair, in-depth investigation and study at the grass-roots level, in view of the problems existing in the service quality, timely feedback, rapid processing, to ensure the smooth management of services, government decrees, a virtuous circle.

Seven, responsible for employee rewards and punishments, accept complaints from owners and employees, find out the reasons and submit a report on handling opinions to the general manager, so that each piece is recorded, each piece is implemented, and everything is answered.

Eight, responsible for organizing the annual debriefing report of managers, presiding over the annual work summary of the department foreman, and reporting the assessment to the general manager in time.

Nine, have the right to suggest to the general manager of the company to adjust or dismiss the director-level personnel of the property service center, and have the right to dismiss or fine the personnel below the director-level personnel of each property service center. Responsible for finding and recommending internal management personnel to the general manager of the company.

Responsibility 3: Job responsibilities of the property quality manager.

(1) Formulate the company's quality management plan according to the company's development strategic plan;

(II) Providing information on the operation of the management manual to the general manager and relevant departments, and providing information support for the management decision of the company;

(III) To be responsible for the training and guidance of management manuals of all departments of the company;

(4) Responsible for supervising and inspecting the work of the company's partners, participating in the analysis of service accidents, proposing solutions, organizing the establishment of service quality management files, and proposing improvement plans.

(5) Continuously improve and perfect the management manual documents, ensure that the management manual used in each position is updated in time, and uniformly distribute and manage the management manual.

(6) Be responsible for supervising and inspecting the daily work flow, progress and quality of each department, regularly summarizing the inspection results, and reporting to the company leaders in written form.

(7) Organizing management review. Assist the administrative personnel department in training management manuals.

(eight) to organize and assist the management office to carry out customer opinion survey activities.

(nine) to deal with the complaints of operators on management services, and to supervise the return visit of the relevant management offices to the complaint handling results.

(10) Correct the nonconformities in the process of management services, propose preventive measures, and follow up for verification.

(eleven) to complete other tasks assigned by the company leaders.

Responsibility 4: Job responsibilities of property quality manager

First, familiar with the relevant national policies and industry management service standards, with strong ability to observe, analyze, judge and coordinate things.

Second, under the leadership of the general manager (deputy general manager of division of labor), implement the planning, improvement, supervision and management of the company's brand.

Third, assist the general manager to establish a quality management system, report to the general manager regularly at the end of each month, and improve the measures and effects taken by the service quality.

4. Be responsible for formulating the employee's code of conduct, service quality assessment and reward and punishment standards. Check the implementation at any time, as well as the new situation and new problems found in the process of supervision, for leadership decision-making reference.

Five, cooperate with the personnel administrative department to improve the overall quality of employees, train qualified employees for the development of the industry, and provide reserve talents.

Six, democratic style, adhere to the principle, handle affairs fairly, do not follow the affair, in-depth investigation and study at the grass-roots level, in view of the problems existing in the service quality, timely feedback, rapid processing, to ensure the smooth management of services, government decrees, a virtuous circle.

Seven, responsible for employee rewards and punishments, accept complaints from owners and employees, find out the reasons and submit a report on handling opinions to the general manager, so that each piece is recorded, each piece is implemented, and everything is answered.

Eight, responsible for organizing the annual debriefing report of management personnel, presiding over the annual work summary of the department foreman, and reporting the assessment to the general manager in time.

Nine, have the right to suggest to the general manager of the company to adjust or dismiss the director-level personnel of the property service center, and have the right to dismiss or fine the personnel below the director-level personnel of each property service center. Responsible for finding and recommending internal management personnel to the general manager of the company.

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