There is no heating. What department should I complain about?

1 first of all, we need to know who is responsible for the supervision of heating in the community, and see whether it is self-management or unified management. If the money is handed over to the property company in the community, it belongs to self-management.

2. If the residential area does not provide heating, you can directly report it to the property management company in this residential area. The local housing management department manages the property management company and reports it to the housing management department.

3. However, if the heating company is directly responsible and does not help solve the problem, you can complain to the local heating office. And there are complaints about heating in general cities. Call him directly and tell him the truth. Basically, people will be arranged to investigate and solve the problem. If it is still unresolved, legal measures can be taken to bring it to court.

If there is no heating, you should complain to the municipal heating group or the heating department. The municipal heating hotline 123 19 and the municipal heating group hotline 96069 have begun to accept public consultation and complaints.

Heating refers to the facilities used to keep out the cold in winter in northern China and countries and regions with low annual temperature. Broadly speaking, it refers to the products and methods that everyone can get the heating demand. It is a product that heats the heat medium and then heats the air by the heat source to form heat exchange, thus improving the ambient temperature. At present, the municipal heating office has issued a notice to all districts and counties, requiring district heating offices and heating enterprises to announce the telephone number for repair through websites and announcements. The district and county heating departments shall, according to the complaints of the heating hotline, urge the heating units to earnestly perform their main responsibilities, and shall not have buck passing.

1, you can complain to the local municipal administrative department or the heating administrative department;

2. If the heating company is responsible for heating, if the heating company does not help solve the problem, then the community owner can complain to the relevant management department. Every city has a complaint hotline. After reporting, heating companies usually arrange people to come over to help solve the problem quickly. If it still hasn't been solved, you can go to court.

Consumer complaints can be made by telephone, letter, interview and internet. But no matter what form it takes, the following contents must be made clear: First, the basic situation of the complainant. That is, the complainant's name, gender, contact address, contact telephone number, postal code, etc. The second is the basic situation of the respondents. That is, the name, address and telephone number of the defendant. The third is the time, brand, origin, specification, quantity and price of the goods purchased. The fourth is the specific situation of the damage, the time to find the problem and the process of negotiation with the operator. Fifth, shopping vouchers, warranty cards, copies of agreements, etc.

accept and hear a case

Consumers' associations shall accept the following complaints according to law:

(a) consumers complain that their rights and interests have been damaged by the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests.

(two) consumers' complaints about the operators' failure to fulfill the legal obligations stipulated in the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests.

(three) complaints about the damage to farmers' rights and interests due to the purchase and use of seeds, fertilizers, pesticides, agricultural films, agricultural machinery and other means of production directly used in agricultural production.

No entertainment

The Consumer Association does not accept the following complaints:

(1) Disputes between business operators;

(2) There is no clear defendant;

1. The defendant can't find it.

The defendant's address is unknown.

(3) The business operator has truthfully explained to consumers in advance that the goods are defective;

(four) the two parties to the dispute have reached a settlement (mediation) agreement and have fulfilled it, and there is no new reason and relevant basis;

(five) disputes caused by investment, reproduction and other needs;

(six) consumers can not provide any necessary evidence;

1. If the goods exceed the three-guarantee period or warranty period, the defendant will no longer be liable for breach of contract.

2. There is no shopping voucher.

Consumers can't prove that their rights and interests have been infringed.

(seven) the relevant administrative departments, arbitration institutions or courts have accepted and handled;

(eight) the laws, regulations or policies clearly stipulate that it should be handled by the designated department;

(nine) the consumer fails to install, use, keep or disassemble the goods according to the instructions for the use of the goods, causing damage to the goods or personal injury;

(ten) the other is not in conformity with the provisions of national laws, regulations and rules.

legal ground

property management regulations

Article 51

Water supply, power supply, gas supply, heating, communication, cable television and other units shall bear the responsibility for the maintenance and conservation of relevant pipelines and facilities and equipment within the property management area according to law.