Is there a difference between a customer service representative and a customer service assistant? Independent workflow ...?

Responsibilities of Property Assistant 1. Implement the company's policies and decisions and complete all work instructions issued by the director; 2. Assist the director to formulate and improve the rules and regulations of the management office, and be responsible for the specific implementation of the property management plan; 3. Responsible for the attendance, labor discipline and gfd inspection of management personnel; 4. Assign specific tasks to each team, and be responsible for checking the completion and coordinating the relationship between teams; 5. Assist the director of the management office in handling major complaints from residents, and be responsible for paying a return visit; Regularly carry out the owner's opinion survey; 6. Responsible for the specific implementation of internal and external liaison matters of the management office; 7. Organize the training, examination and community cultural activities of the management office staff as planned; 8. Supervise and inspect the working conditions of management staff, promptly correct the unqualified employees, criticize the employees who violate the rules or are incompetent, and put forward handling opinions to the management director; 9. Regularly inspect the public facilities and equipment in the community, and organize to deal with all kinds of failures and emergencies; 10. According to the actual situation of the housing village, actively put forward opinions and suggestions for improving management to the management office; 1 1. When the director of the management office is absent, he will exercise his functions and powers on his behalf; 12. Take charge of the work and complete other work assigned by the director; Now the real estate industry in China is developing rapidly, which has promoted the development of the property management industry, so there is a great demand for property management professionals. As a property assistant, a good place can get more than 4000 yuan.