Where does Waterfront Spring City Property work?

With the rapid development of the real estate market, people pay more and more attention to property management. Among them, the difficulty in collecting property management fees has become the most prominent problem, which is directly related to the survival and development of property management companies, as well as to the resettlement of owners and the construction of residential areas. Why is it so difficult to collect property management fees? Let's listen to what the owners, property management companies, their staff and experts and scholars say-

Refuse to pay property fees if the service is not in place.

"garbage is not collected, the corridor is not swept, and even the door lock of the building is broken. Why should I pay the property fee? " Mr. Qian, who lives in Changchun Century Star Home Community, said angrily.

In 2003, Mr. Qian bought a house in Changchun Century Xing Jiayuan. At first, he paid the property fee on time every year and never defaulted. But in the past two years, Mr. Qian has been in arrears with property fees and has never paid them.

"At the beginning of my community, property management was quite good. Not now. Nobody cares about anything. Because of the good location, many owners have rented out their houses. Take my building as an example. There are three companies in a gatehouse, including a design company and a courier company. People come and go, the door lock of the building is broken to a great extent, regardless of the property. There is also the hygiene of the corridor. No one has come to sweep for a long time. It is too dirty to look at. Only the old lady on the fifth floor and I swept it. Do you think I can pay this property fee? "

The nonstandard property management company and inadequate service are the main reasons why many owners don't want to pay property fees.

"The building where my family lives faces the street. The first and second floors downstairs are shops, mostly restaurants. There is a hot pot restaurant and a barbecue restaurant near the entrance of the community. The shop is not very big. They poured the remaining garbage and dirty water such as vegetable soup and charcoal ash on the door. In summer, smelly water and garbage smell bad. Although there is no smell in winter, the dirty water freezes into ice, and we all walk around there. Several of our residents have repeatedly reported to the residential property, and no one has cleaned it up. If they don't solve it, I will not pay the property fee. " Ms. Zhang, who lives in Shi Ming Community, Checheng, near Eurasia Shopping Mall, believes that property management companies should do well in these related services after collecting property management fees, and even a clean and hygienic environment cannot be guaranteed. She can't afford this property management fee.

The reporter saw at the gate of the community that the pile of garbage mentioned by Ms. Zhang did exist, including ashes, leftover spicy soup and vegetable washing water. From the sidewalk of the community to the entrance road of the community, there is snow above and ice below, which causes inconvenience to passers-by.

On the issue of refusing to pay the property fee, the reporter also heard various other reasons-no one came to repair the leaking house, no one came to clean the dirty corridor, no one came to clean the snow on the snowy road, no one came to look after the parking space, and no one came to ask about building a house on the roof.

After reading these reasons, it is not difficult to find that, in fact, behind the reasons, it is more the demand of ordinary people for property services, and more the hope that they can get corresponding property services by paying fees, with less trouble. In the absence of property services, they think that the only effective constraint on property companies is not to pay property fees.

Property doesn't have to be in charge of everything.

A coin has two sides. After listening to the reasons why people refuse to pay property fees, let's also listen to what difficulties property companies have.

Jin Xuefeng, general manager of Changchun Dinghui Property Company, said: "The owner refuses to pay the property fee, 1, and is dissatisfied with the property service. Generally, there are four situations; 2. Dissatisfied with the developer; 3. Some families are really difficult; 4. I don't know enough about property management laws and regulations. Among them, the owner's ignorance of management regulations is our biggest headache. In fact, after the owners buy a house, not all the things they encounter are under property management. "

"Some owners don't pay property fees if they close their houses late, or if they can't afford to buy a house. This is not right. It is a matter for real estate developers to close their houses late. It's the owner's own problem, not the property company. It is even more impossible to pay property fees because of this. "

"The law clearly stipulates that regardless of whether the house can live, the management fee of the property is also generated, so it must be paid. Moreover, many owners are not satisfied with the house they got, and they can't find a real estate company to find a property. If the window is broken, the developer will not pay the property fee if it is not handled or processed slowly; The gas bolt is late, which is a matter for the gas company and can also be used as a reason for not paying the property fee. "

Jin Xuefeng explained to reporters the proportion of each property management project in the cost of property fees. "Cleaning expenses account for 10%, security, facilities and equipment route maintenance account for 30%, administrative office expenses account for 20%-30%, greening accounts for 10%, and depreciation expenses of fixed assets, insurance premiums and taxes of property management companies also account for 10%-. Jin Xuefeng further explained to reporters what is the route of facilities and equipment, and the route cost of facilities and equipment is relatively high. Including landscape, corridors, doors, lights, intelligent equipment, elevators and other equipment operation, repair and maintenance. These are all places to spend money. And the annual cost is also increasing. "

When talking about the collection of property fees, Jin Xuefeng said, "Our company's annual collection of property fees can basically reach about 90%, which is the result of good communication between our company and the owners."

Jin Xuefeng told reporters about an owner he met. The reason why the owner doesn't pay the property fee is ridiculous. In summer, he was bitten by mosquitoes. He thinks it is because the gutter is unclean and mosquitoes breed, and the responsibility lies with the property management company, so he refuses to pay the property management fee. He said that when we meet such a host, we must talk to him. If you can't do it once, do it twice. Besides, we have a good attitude. After a long time, he felt embarrassed, and gradually he would understand us.

"There will be many problems in residential property management, and we will try our best to communicate with the owners. To this end, we have established the general manager's mailbox, and the owner can write to us. We will analyze the demand, treat opinions and suggestions separately, talk to the industry Committee regularly, establish bulletin board publicity, SMS service, etc. In this line of work, you have to be patient. If something goes wrong, nothing can't be solved. "

Finally, Jin Xuefeng said, "Actually, paying the property fee is the same as eating in a restaurant. After ordering a table of dishes, it is inevitable that some dishes are not good enough, but can you not pay the bill? If you don't do well this time, find a recipe and ask the chef for advice. Next time, try to fry the food to your satisfaction. I am not afraid of having opinions, and we will improve together. "

We also need to be respected.

Yang Shufen, 43, is the property manager of Cheng Chun Property Management Office in Changchun Seaside. She has been in charge of the owner of 1 Building 5 1 12 for two years. Among her numerous property services, the most headache for her is to collect property fees.

"There are many elderly people in our community. Most of them have been used to the housing management model many years ago. At that time, they lived in the house of the unit. I have something to tell the unit that I have never paid any management fees. "

Yang Shufen said that a year ago, the residential property fees rose, and many old people got together to quarrel with the property and disagreed with the price increase. "In fact, our property fee price is not high, 1.35 yuan per square meter is low in Changchun, and all of them use the property fee collected by the owner, such as the labor cost of park greening, facility maintenance, cleaning and security. These fees will rise every year, but the price of property fees will remain unchanged for many years. "

Every year, 20% of the owners in Yang Shufen refuse to pay property fees for various reasons. Even the owners who have paid the fees need to be urged many times, and many people are still outspoken.

"There is a master. I called many times, but he kept pushing and never handed it in. Later, he asked me to go to his unit to get it myself. I agreed. I arrived on time according to the agreed time, but he said something was wrong and made me wait downstairs for an hour and a half. "

At work, Yang Shufen's most unhappy thing is that he is not respected. Many owners regard them as debtors and treat them coldly. When something needs their help, their tone is very arrogant.

"In fact, we really serve the owners and want to help them solve their problems and make them live more comfortably and happily in the community."

Every month, Yang Shufen will send a list of property fees to every household. One column in the form is deferred payment. If it can be paid in full, this fee will not be incurred. But for those owners who have been in arrears with property fees for many years, the property management company will sue within a certain period of time. After passing the judgment through normal channels, the owner must make up the fees owed, including the late payment fee.

"Many people have misunderstandings about our property fees and think that it is easy for us to make money. In fact, like our regular property company, it really provides services for the owners. "

Looking for a new way out of property services

According to the data, the property management in Changchun started from 1996. At present, there are more than 400 property companies in Changchun, and the complaints from owners about these property companies are increasing every year.

Objectively speaking, the current level of property service in Changchun is not very high, which has a certain relationship with the service of the property company and the understanding of the owners. Owners are not very clear about the functional scope of the property company, blindly asking the property company to do things beyond the functional scope; The reason why property fees are difficult to collect is because many owners' ideology still stays in the previous "welfare-style" state and they are confused about their own delivery. They regard property management as after-sales service of buying a house, and the concept of property consumption has not been fully established. However, many property companies neglect management, the quality of managers is mixed, the service is not in place, and the promised things are not fulfilled, causing dissatisfaction among the owners, so they choose to refuse to pay property fees.

If the property management company can't receive the property management fee, it can't operate normally, can't provide services for the owners, and the normal life of the owners will encounter a lot of troubles, forming a vicious circle. Some property companies start to change places after losing money or having conflicts with the owners, and generally quit without informing the owners of the community and switch to another community. As a result, many abandoned communities have emerged.

It is conceivable that it is not convenient for the owners to abandon the pipe in the community. In this case, the owners of some communities have joined forces and come up with their own ways to implement community autonomy. The reporter found in the investigation that community autonomy is nothing new in Changchun now.

Area B of Datong Garden in Chaoyang District, Changchun City is such an autonomous community. From August 20 1 1 year, the community was abandoned due to the escalating contradiction between the owner and the property management company. For a time, the garbage was everywhere and the order was chaotic. After a long period of communication, with the help of the street, the owners of the community elected seven owners' representatives, formed the owners' committee, and completed the autonomous management of the community. The environment of the community has also changed a lot. Because the Committee is democratically elected, everyone has a high degree of recognition, and it is no longer a problem to collect the property management fee of the community. They manage their own affairs and take care of their homes, which has been affirmed by the owners.

Community autonomy is a positive and beneficial attempt in property management mode, which objectively alleviates the contradiction between property companies and owners, but there are also some disadvantages. Property autonomy pays more attention to the health and safety problems that ordinary people can see and touch. Equipment maintenance, house maintenance and other issues have to be completed by professional property management companies.

Liu Yun, a doctoral supervisor in the School of Economics and Management of Jilin University, believes that to solve the problem of difficult property charges, it is necessary for property companies and owners to work together and understand each other, and also for the government to make laws and regulations and improve rules. On the one hand, we should pay the property management fee first, and then enjoy the service, so that the property company can chase the owner for money, and the owner will take the initiative to pay the property company. After all, the property company faces hundreds of owners, and the owners face only one property company. In this way, the property company will no longer have excessive behavior because the owners do not pay the fees; On the other hand. Owners have the right to enjoy quality service, otherwise they can sue the property management company or dismiss it.

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