Chapter I General Provisions of the Regulations of Hangzhou Municipality on Property Management

Article 1 In order to standardize the property management behavior, safeguard the legitimate rights and interests of owners, non-owners and property service enterprises, ensure the rational use of property, and create a good living and working environment, these Regulations are formulated in accordance with the provisions of the Property Law of People's Republic of China (PRC), the Regulations on Property Management of the State Council, the Regulations on Property Management of Zhejiang Province and other relevant laws and regulations, combined with the actual situation of this Municipality.

Article 2 These Regulations shall apply to property management, use, supervision and management activities within the administrative area of this Municipality.

The term "property management" as mentioned in these Regulations refers to the activities of the owners to maintain, conserve and manage the houses and their supporting facilities, equipment and related sites through hiring property service enterprises or self-management, and to maintain the environmental sanitation and order in the relevant areas.

Third city real estate departments responsible for the supervision and management of the city's property management activities.

District, county (city) real estate departments shall, in accordance with these regulations, supervise and manage the daily property management activities within their respective jurisdictions, and give professional guidance to the daily operation of the owners' congress and the owners' committee.

Construction, public security, civil affairs, finance, urban and rural planning, greening, environmental protection, industry and commerce, quality supervision, urban management, civil air defense, price control, fire control and other departments shall assist in the supervision and management of property management according to their respective responsibilities.

Article 4 Sub-district offices and township (town) people's governments shall be responsible for guiding and supervising the formation and daily work of owners' congresses and owners' committees within their respective jurisdictions, and coordinating the relationship between property management and community construction.

Community residents' committees assist neighborhood offices and township (town) people's governments to carry out property management-related work.

Article 5 The people's governments of all districts and counties (cities) shall strengthen their leadership in property management within their respective administrative areas, establish a joint meeting system of property management attended by real estate administrative departments, sub-district offices, township (town) people's governments and relevant departments and units, coordinate and solve major problems in property management within their respective jurisdictions, establish a working mechanism for resolving and handling property management disputes, and provide convenience for handling property management disputes and disputes.

The people's mediation committee may mediate property management disputes between owners, owners' committees and property service enterprises within its jurisdiction according to law.

Article 6 Property service industry organizations shall establish credit files, formulate property service standards, and strengthen the self-discipline management of property service enterprises and property service practitioners.