How should the company KPI assessment be formulated?

The formulation method of KPI assessment standard

Evaluation dimension

After determining the assessment dimensions, it is necessary to formulate corresponding assessment methods and set corresponding assessment standards for each assessment dimension, so as to make the assessment operational and minimize the influence of subjective factors on the score. The following three methods can be used as a reference for formulating assessment standards: grade description method, key event method and milestone determination method.

1. Hierarchical description method

Grade description method is a method to grade the work results or performance, and specifically define the data or facts used at all levels, so as to evaluate the actual work completion of the assessed. The horizontal description method is suitable for evaluating the work that is often or repeatedly carried out, because it can clearly describe the differences at each level with data or facts. In specific operations, suggestions are divided into five grades: excellent, good, average, poor and unqualified, and each grade has a detailed description to define its status. Of course, it can also be divided into three grades according to actual needs. Specific grade description

For example, the human resources department should formulate a phased and task-oriented qualitative KPI, which is divided into three levels according to "excellent", "qualified" and "unqualified". The specific grades are described in the following table. It can be seen that in the above example, the description of each level is decomposed and described from three dimensions: time, quality and cost. Through the specific definition of each grade, the grade description method provides a more objective basis for the assessment, and limits the arbitrariness of the appraisers' scoring to a certain extent. More importantly, because the "passing standard" and "good standard" are defined, the assessed has defined the requirements of his superiors and the direction of his efforts, which is conducive to the assessed's continuous improvement of his performance level.

2. Critical incident method

Critical incident method is a method to evaluate the performance of the assessed by formulating corresponding deduction and bonus standards for key events in the work. The critical event method is applicable to the situation that critical events can fully reflect the work performance or performance of the assessed. For example, the production of production enterprises should reduce the occurrence of industrial accidents. For this indicator, we can set certain key events, such as: passing 80 points, 0 times being 90 points, 1 deducting 5 points for general accidents, 8 or more general safety accidents, or major and above safety accidents, and the current performance will not be considered. No accidents, general accidents and major accidents here are the key events of the indicators. For another example, when implementing the quality management system, enterprises should regularly check the implementation of various departments. If there are quality standard items in the quality system implementation inspection, the score can be specified as: 0 is 90 points, which will be checked by the quality department or external auditors, and 65,438+00 points will be deducted for each item that is not in conformity. If there are serious nonconformities in the internal audit or external audit, the current performance will be rejected. Here, no problem, general nonconformity, external audit nonconformity and serious nonconformity constitute key events.

3. Method of determining milestones

Milestone determination method is to formulate corresponding milestones according to the operation of tasks and time nodes, which is widely used in project evaluation. For example, an enterprise wants to apply for a technology research and development center, which is an important work of the technology department this year.

Work. Because this is a year-round work, it is necessary to make clear the phased achievements and project status after each quarter in advance when assessing this work every quarter, and then each node has a corresponding grade description to determine the phased performance of this work. What is introduced above is how to evaluate qualitative indicators and some specific operation methods for your reference. I believe that managers will gradually explore some methods for effective assessment of qualitative indicators suitable for their own enterprises in their own management practice.