How do property managers do well in energy management?

Managing service objectives and overall planning

(A) management service objectives

The ultimate goal of property management service is to create a civilized society, ensure the safety of one party, make residents (users) live and work in peace and contentment, and realize the preservation and appreciation of property.

Property management services mainly include two parts, one is the management of property, and the other is the service for residents.

1. Take Guangzhou "xxxx" as a model of Guangzhou property management, integrate five-star hotel management with property management, and achieve high social, environmental and economic benefits with high starting point management, high standard service and high-quality personnel.

2. In internal management, we should adopt the methods of quota, quantity and quota, rationally allocate personnel in each post with scientific management methods, quantify the work indicators of each post, implement strict and effective assessment system, and constantly improve the quality of management team, so as to lay a solid foundation for managing "xxxx" in Guangzhou and serving the residents well.

A correctly handle the relationship between developers and tenants, safeguard their legitimate rights and interests, put forward reasonable suggestions for developers, solve problems for tenants, make tenants happy, live and work in peace and contentment, and let them thank developers and property management companies.

B through strict management and high-quality service, further improve the brand effect of developers and effectively promote residential sales.

C. In terms of property management, the planned residents (users) will be rated as Guangzhou Property Management Demonstration Community after they move in.

D Through high-level property management, residents can enjoy a "five-star" home, and merchants are deeply satisfied with the management.

E through scientific management services, the service life of the property and its facilities, equipment, greening, etc. Will be extended, the property of developers and owners will be highly preserved and increased.

F through the operation of "xxxx" in Guangzhou, the brand position of Guangzhou xxxx real estate development co., ltd will be further improved.

(2) the overall planning of management service objectives

The management service of Guangzhou "xxxx" will follow the principle of "careful management and sincere service", and implement integrated management and comprehensive service. Integrated management, the management office has set up different departments for the implementation of management work, which are responsible for coordinating various situations and problems arising in management, ensuring the normal operation of the community, accepting complaints from business households, supervising service quality and ensuring the smooth progress of various management work. The management office has a community management team, which is fully responsible for the daily management and service of the community, giving full play to the advantages of rational allocation of comprehensive management resources, saving manpower and material resources, strengthening mutual support and promotion of various parts of the community and improving management efficiency. The management office will run through the work with humanized management, give full play to the enthusiasm, initiative and creativity of employees, and meet the requirements of residents to the maximum extent. The management office will combine the characteristics of this community, create a unique management model, and provide a safe and comfortable living environment for business households with perfect management services.

Three. Management mode and implementation plan

(A) management model

Xxxx Property Management Co., Ltd. is composed of capable professionals with various management service departments:

1, management office

A. the staffing should be reasonable and scientific. The director and assistant should have college degree or above, be proficient in property management, understand management and law, and the employees should hold relevant certificates.

B. Each major has a clear division of labor, and under the guidance of the general manager of the management office, they will perform their duties and responsibilities, and realize a virtuous circle of management with a coordinated, efficient and mutually promoting management model.

C. Customer Service Center: responsible for house management, occupancy management, housekeeping service, sanitation and greening, and clean information processing.

D. finance department: responsible for managing income and expenditure.

E. Facilities management center: responsible for the management, repair, maintenance, electricity and water meter reading of all kinds of equipment and facilities in the community.

F security service center: responsible for public security, fire control, traffic, vehicles and other work.

(2) Implementation plan

1. Fully implement the service-oriented property management mode of five-star hotels, pay attention to property management on the one hand and spiritual civilization construction on the other, and establish the property image of "xxxx" noble residential district in Guangzhou.

2, management according to law, according to the rules, on the basis of the original set of rules and regulations and management, there are more updates and innovations, people-oriented, management services as the center, and industry (user) satisfaction as the goal.

3, adhere to the "people-oriented", do a good job in the education and training of employees, and firmly establish the idea of "owner first, service first". Strengthen management in service, integrate management into service, educate and drive people with emotion, persuasion and practical actions.

4. Establish and improve the management system, post responsibility system and operational norms; Implement induction training mechanism, emotional incentive mechanism, self-restraint quantitative evaluation system and target management performance evaluation system to improve employees' collective sense of honor and pride, motivate employees to love their jobs, and reflect their life value and sense of accomplishment.

5. According to the developer's positioning of Guangzhou's "xxxx" property image, and according to the national standards for excellent demonstration communities of property management, design, manufacture and install street signs, signs, warning signs, publicity columns and advertising columns in the community in a unified way, so that residents (users) can enter the community with clear directions, clear goals and flexible routes, and at the same time expand the popularity of "xxxx" property management Co., Ltd.

6. Set up garbage sorting boxes on the stairs, roads and public places of each building, distribute garbage sorting bags to residents, sort recyclable and non-recyclable garbage, and reduce the secondary pollution of garbage.

7. From the perspective of harmony between human beings and the environment, actively carry out various forms of environmental publicity and education to create a new type of environmental protection community.

8. Adopt the scientific management scheme of vehicle traffic, separate people and vehicles at the garage door, and set up guiding posts; Set up warning signs, deceleration barges and other facilities on the roadway to minimize the interference and pollution of automobile noise and exhaust gas to the community.

9, strengthen decoration management, in strict accordance with the provisions of the decoration management, standardize the secondary decoration (with) households.

1 1, home decoration declaration system, decoration construction team registration system and management office approval system.

12, to ensure that the safety net, air conditioning installation, construction hot work, material handling, personnel access and other decoration management regulations are put in place.

13, strictly inspect and supervise the decoration construction, and carry out triple and multi-frequency inspections by administrators, plumbers and security guards to effectively put an end to illegal decoration.

14, public security fire control

(1) Implement a 24-hour security system, and take measures to closely integrate civil air defense with technical defense, day and night, dynamic and static management, and minimize the occurrence of public security incidents.

(2) Adopt advanced TV monitoring and prevention system to centrally monitor and manage elevators, passages, elevators and public places. In the community, thus forming a community safety network.

(3) Conduct regular fire drills and publicity, so as to achieve "prevention first, combining fire prevention with fire elimination" and ensure that there is no fire in the community.

(4) Strictly abide by the working rules of security guards on duty, succession and patrol, and implement militarized management of security guards.

(5) Security is the key to ensure the safety of one party and the main factor to satisfy customers. Strict selection, employment, training and assessment of security guards, recruiting qualified personnel from military veterans, ensuring that security guards are competent in ideological and military affairs, and stipulating that non-veterans, low-level and low-level high school education are not employed.

(6) According to the Regulations of Guangdong Province on Property Management, assist in the establishment of Guangzhou "xxxx" owners' committee, effectively combine owners' self-management with professional property management, and realize the management goal of Guangzhou "xxxx".

(3) Personnel training and main contents:

1, manager

In order to adapt to the trend of marketization, specialization, integration and socialization of the property management industry, besides strictly selecting and openly recruiting personnel with professional level, rich practical management experience and good at coordinating various interpersonal relationships, we must also organize regular study and training, and adopt the methods of combining centralized training with divisional training and internal training with dispatched training. Cultivate professionals in housing management, computer and file management, public security management, fire management, water and electricity management, financial management and business activities, and establish a high-quality management service team. Talent will produce good results.

The main contents of the training:

(1) post rules and regulations and post responsibility system;

(2) Property management should be informed;

(3) Polite language and code of conduct;

(4) Basic requirements for inspection of civil engineering, water and electricity, fire protection and municipal equipment and facilities;

⑤ Laws and regulations that should be understood in property management;

⑥ Practical skills of property management;

2. Engineering and technical personnel

(1) post rules and regulations and post responsibility system;

(2) Property management should be informed;

(3) Polite language and code of conduct;

(4) Management system, maintenance procedures and operation procedures of various equipment and facilities in this community;

⑤ Laws and regulations that should be understood in property management;

3. Security

(1) post rules and regulations and post responsibility system;

(2) Property management should be informed;

(3) Polite language and code of conduct;

(4) Basic requirements for inspection of civil engineering, water and electricity, fire protection and municipal equipment and facilities;

⑤ Laws and regulations that property management should know (focusing on public security and fire protection);

⑥ Practical skills in dealing with emergencies;

7 security guards should know how to do it;

4. Clean and green chemical industry

(1) post rules and regulations and post responsibility system;

(2) Property management should be informed;

(3) Polite language and code of conduct;

(4) Standards and operating specifications for cleaning and cleaning in different regions and projects;

⑤ Property management should understand laws and regulations (with emphasis on sanitation and greening);

⑥ Usage specifications and safety operation matters of cleaning products;

⑦ Management and maintenance standards of different greening varieties;

⑧ Common pests and diseases and their control;

Pet-name ruby spraying pesticide safety operation;

Attending the dilution quota of commonly used pesticides;

Four, the establishment and management of community rules and regulations, archives

(1) rules and regulations

1, public management system

(1) Owners' Convention

(2) Convention on spiritual civilization

(3) Owner's Manual and Decoration Specification

(4) Regulations on Parking Management of Motorcycles and Bicycles

(6) Key management regulations

(7) Relevant regulations on residents' interior decoration works.

(8) Provisions on safe use of electricity and water

(9) Several Provisions on Strengthening Vehicle Management

(10) Regulations on Fire Control Management

(1 1) Regulations on the Administration of Children's Recreational Facilities

(12) underground parking management regulations

(13) Standard specification of community management

2. Internal post responsibility system

(1), (general manager of management office, department manager, director, assistant, accountant, community clerk, management team leader, administrator, security team leader, safety officer, water and electricity team leader, plumber, community car administrator, green chemical industry, cleaner, etc. ) post responsibility system.

(2) post responsibility system for residential housing maintenance

(3) target responsibility system for residential hydropower maintenance

(4), return visit system

3, management regulations

(1) Property acceptance and takeover information

(1) Receive the specified information on property construction, construction, acceptance and drawings.

② Procedures and requirements for house acceptance

③ Property handover agreement

(2) Handle the owner's check-in procedures and management regulations.

(3) Decoration management regulations

(1) Decoration application procedure

(2) Decoration approval procedures

(3) Decoration construction team management regulations

(4) Decoration construction management procedures

(5) Decoration inspection procedures

⑥ Decoration acceptance procedures

(4) Equipment and facilities management regulations

(1) community maintenance electrician safety operation procedures

(2) Operation, maintenance and inspection system of water pump room equipment in residential area.

③ Pool cleaning management system

(4) pool cleaning operation procedures

⑤ Diesel generator equipment (management system, maintenance and operation procedures)

⑥ elevator maintenance procedures

All landowners elevator safety operation procedures

(5) Public security and fire control management

① Emergency measures and handling procedures for criminal or public security cases.

(2) Fire emergency measures and handling procedures

(3) Fire equipment safety operation procedures

(6) Cleaning and greening management

(1) Cleaning and cleaning operation procedures

(2) the provisions of the safe use of cleaning supplies

(3) Operation procedures for greening and maintenance

④ Prevention and control measures of greening diseases and insect pests

(5) Safety operation procedures for spraying pesticides to kill insects

6. Greening machinery safety operation procedures

(7) Vehicle management

① Vehicle storage workflow

② Vehicle safety inspection regulations

4, quality inspection standards

(1) house quality inspection standard and maintenance management

(2) Standards for data file management and charging quality inspection in residential areas.

5, reward and punishment system

(1) Detailed Rules for Personnel Management System (reward and punishment part)

(2) Staff Code

(3) Employee reward and punishment system

6. Evaluation criteria

(1) Detailed Rules for Personnel Management System (assessment content)

(2) Assessment criteria of residential management office (performance of managers at all levels)

(3) Assessment criteria for maintenance personnel of residential management office

(B) the establishment and management of archives

1, file creation

The original files are produced by various departments according to different positions and requirements, and are summarized at each specified time (month and quarter) and submitted to the management office for classification and filing.

2. Archives management

(1) All operation documents are in duplicate, which are managed by the operation department (operation review) and the management office (backup) respectively.

(2) The files managed by each department are managed by the department head, and the files managed by the management office are managed by designated personnel. When the department head or file manager is transferred from his post, he must carefully hand over the files he manages.

(3) All files must be made into a general directory and an in-volume directory, and kept according to the storage standards of file management, and be fireproof, burglarproof, moisture-proof and insect-proof.

(4) All files must be accessed in accordance with the access management procedures.

⑤ Property management files are permanent files, and no one can destroy them under any excuse.

⑥ After the files are filed, they must be input into the computer in time, so that modern means can be applied to property management.

3, file management standards

(1) People's Republic of China (PRC) Archives Law

(2) Quality inspection standard of property data file management