What is the function of community management?

First, standardize, improve and humanize the quality service, and give the property added value as much as possible.

To achieve the goal of building a harmonious community for property managers, an excellent property management enterprise should not only provide services agreed in the contract and quantifiable% assessment/testing/inspection, but also reach a considerable breadth and depth in its service scope and service level. Within the scope of basic services, excellent property management companies can provide standardized, perfect and humanized high-quality services, realize the convenience and comfort of property use, extend the service life of the property, and realize the preservation and appreciation; Within the scope of basic services, an excellent property management enterprise can upgrade its services to the cultural level and give added value to the property as much as possible.

Second, advocate the life concept of "respecting nature and caring for the environment" to promote the harmony between man and nature.

To build a harmonious community, the first thing is to promote the harmony between man and nature. Advocating the life concept of "respecting nature and caring for the environment" is the first element of a harmonious community. Imagine if every resident in the community, through the busy crowd on the street and the dull atmosphere in the office, was wrapped in a leisurely and peaceful atmosphere from the moment he stepped into the carefully planned community gate, then everything in the community would become extremely vivid. Three-dimensional greening, conscientious community managers, orderly parking lots, clean sanitation facilities and cute little pets all make every resident living in the community feel at home immediately. Harmony with nature requires property management to vigorously build environmental protection communities and green communities. On the one hand, it beautifies old buildings by dressing up and wearing hats, on the other hand, it implements three-dimensional greening and "inserts green flowers in the cracks" according to local conditions. Flower beds should be built next to roadside houses, flower sheds should be built in conditional streets, balcony gardens and roof gardens should be built at home, and garden attractions should be established in communities as places for residents to relax and entertain.

Third, create a warm atmosphere of community life and increase the sense of identity of community residents.

Property management can enrich community cultural life, enhance neighborhood relations, relieve people's tense and high-speed work pressure on weekdays, and then create an atmosphere and "circle", establish common value goals among community members, let owners have a sense of intimacy, identity and belonging to the community, and stimulate all community members' high enthusiasm for society and the collective, thus actively participating in community cultural activities, sports activities and public welfare undertakings. Neighborhood harmony is an important embodiment of a harmonious community. "Enhance neighborhood feelings and build a harmonious community" means to let community residents start from me, from now on, from small things, from what they can, gradually eliminate the estrangement, indifference and exclusion between them, strengthen the sense of community unity, rebuild people's mutual trust and acceptance, enhance residents' sense of belonging, identity, affection and warmth, enhance neighborhood feelings, and strive to form unity and mutual assistance.

Fourth, promote residents' extensive participation in community affairs.

Participation means that residents can not only share the benefits within the community, but also assume the responsibilities within the community. A good community in residents' minds often has smooth communication channels, especially the management and service departments attach great importance to it and can actively try their best to communicate with residents. Harmonious community requires strengthening the communication between owners, owners, registered property managers and developers, owners and property management departments, paying attention to integrity and avoiding information asymmetry; Establish an information platform with shared resources and complementary advantages. Through various forms of exchange activities, residents have increased their understanding of the management and service departments, knowing what the management and service departments have done, what they are doing, what difficulties they have and how to overcome them. Residents can not only actively participate in management, but also effectively implement supervision, so the management and service departments have increased transparency and affinity. The extensive establishment of owners' committees and the convening of owners' congresses and owners' congresses as required provide organizational guarantee for owners to participate in community affairs extensively.

Fifth, strive to improve the function of community service.

The definition of harmony requires that each individual can realize his desire to live and work in peace and contentment. Only when all the cells in each community are in harmony can the harmony of the whole community be realized. A harmonious community must provide owners with perfect infrastructure (transportation, medical care, sanitation, etc.). ) and can maintain and maintain these facilities in time; A harmonious community should also have rich educational resources and a complete educational system to provide a good learning environment for owners; Harmonious community needs hotels, clubs, shopping malls and other places to meet the needs of different levels of owners. At the same time, to build a harmonious community, we must pay attention to the interests of vulnerable groups. Because the disadvantaged groups often have no work units and the space for social activities is narrow, the community often becomes their top priority, and they also become the main beneficiaries of community service, community education, community health and community voluntary service activities. Therefore, promoting community construction is an inevitable requirement to form a harmonious community environment of unity and mutual assistance, poverty alleviation, equality and friendship. While providing daily services, property management companies can make full use of community labor and employment centers, collect employment information, introduce jobs, assist relevant government departments in re-employment training for laid-off workers, actively adopt the methods of combining community service with re-employment, developing individual and private economy with re-employment, and combining skills training with re-employment, broaden employment channels, and establish and improve social security system and community legal aid network.

Harmonious society and harmonious community are a dynamic, creative and orderly social environment and community environment. What kind of property management, what kind of community environment, also determines what kind of social environment. Improving the level of property management is an important basis for building a harmonious society and an important way to solve the qualification of property managers.