What responsibility should the residential power outage property bear?

If the residential property illegally stops water, electricity and elevators, causing damage to the owners, the owners have the right to claim compensation.

When the property company stops the elevator due to water and power failure, it shall make public in advance and fulfill the obligation of informing. Without the authorization of public utilities such as water supply, power supply and gas supply, owners or judicial administrative organs, property service enterprises shall not stop water supply, power supply and gas supply to exclusive parts or parts of the property.

Need to temporarily cut off water and electricity, generally according to the following procedures:

1. In case of planned water and power failure, notify the owner 24 hours in advance, and all work units will issue notices in all buildings, bulletin boards in the lobby and electronic display screens in the community. Register the notice on the posted notice and save it. Carry out normal maintenance of related equipment, patiently explain to the owner and get support and cooperation. If the water is cut off, use the domestic water tank to supply water temporarily. If the water is cut off for a long time, it is necessary to contact water supply, fire fighting and other units to solve the water supply. Power failure automatically starts, and the generator temporarily supplies power;

2. In case of sudden water and power failure, a brief notice shall be given within ten minutes, and a written notice shall be given within 1 hour, including the reasons and the expected time to resume water and power failure. And inform Zhang to put towels in a conspicuous position in the lobby of each building and save the documents. Repair and maintain related equipment, patiently explain to the owner and get support and cooperation. If the water is cut off, use the domestic water tank to supply water temporarily. If the water is cut off for a long time, it is necessary to contact water supply, fire fighting and other units to solve the water supply. Power failure automatically starts, and the generator temporarily supplies power.

Users of water and electricity have the right to demand water supply and power supply, and water supply and power supply companies have the right to charge corresponding utilities. According to the principle of exercising the right of defense in the performance of the bilateral contract, the water supply and power supply company may refuse to perform the obligation of water supply and power supply if the water user fails to perform the obligation of paying utilities, that is, the water supply and power supply company has the right to stop water supply and power supply at this time.

Article 944 of General Principles of Civil Law of People's Republic of China (PRC) explicitly prohibits property companies from stopping power supply, water supply, heat supply and gas supply to urge them to pay property fees.

"Regulations on Property Management" Article 45 Within the property management area, water supply, power supply, gas supply, heating, communication, cable television and other units shall charge relevant fees to the end users. Where a realty service enterprise accepts the entrustment to collect the fees mentioned in the preceding paragraph, it shall not collect additional fees such as handling fees from the owners. .