What are the relevant departments of property developers and owners responsible for respectively?

Recently, there are often cases in Beijing where owners are extremely dissatisfied with property management and have conflicts with developers or property management companies, resulting in fierce conflicts. Some owners even disclose their contradictions to the media and online, forcing developers or property management companies to make concessions by refusing to pay property management fees.

With the arrival of the occupation peak, it is estimated that there will be more and more such contradictions.

After careful analysis, there are two types of complaints from owners about property management. One is the quality of service, and the other is the charge price.

This is divided into two situations. First, the service quality of famous property management companies. Practically speaking, their service is still good. Of course, due to the excessive development of real estate in Beijing in recent years, it is difficult to train high-quality property management personnel and security personnel needed by the market at once, and the service level of some well-known property management companies has a downward trend. But overall, the service can still meet people's needs. The question is, what kind of quality service you enjoy, what kind of price you must pay. Just like staying in a five-star hotel, you can't just pay for staying in a three-star hotel. Because most owners did not have the habit or experience of paying property management fees before moving into commercial housing, they suddenly moved into new houses, and faced with the monthly property management fees of several hundred yuan, they could not help but feel unbalanced. They think developers have made huge profits. Since developers have already made money selling houses, why should they collect property management fees to earn another sum? As a result, the services of developers or property management companies are particularly critical, and disputes will arise if they are not satisfied.

Another situation is the service quality of the property management company established by the developer himself. Many developers set up their own property management companies in order to control the cost of property management. Although the cost has been reduced, compared with professional property management companies, these newly established companies are inexperienced, and the service quality may sometimes be unsatisfactory.

Developers often conservatively estimate the future property management fees due to experience and sales pressure when selling. But when they moved in, the developers found that the estimated property management fee was far from the actual demand. Therefore, the price can only be raised, and the owners are not used to paying property management fees. The inconsistent prices of developers or property management companies have increased the resistance of owners to developers or property management companies. Some owners refuse to pay or postpone the property management fee, and developers or property management companies can't receive the money, so they have to reduce the service content or quality. In this way, a vicious circle is formed, which not only affects the living quality of the owners, but also reduces the quality of the property.

At present, many developers in Beijing are rolling development. When there is a contradiction with the previous owners in property management, developers are afraid that the contradiction will affect the later sales, and often take a natural attitude and give some compensation to the owners appropriately, but this is only a temporary solution. Some developers are worried that once compensation is given to the owners, it will cause a chain reaction in the later period of the owners, so they often perfunctory things and delay again, increasing the opposition with the owners. In order to effectively solve the contradiction between the two sides, I think our whole society should strive to cultivate the awareness of property consumption of buyers. Let the buyers know that the house will start to consume after moving in. On the other hand, we can also learn from some practices of Hong Kong developers and property management companies, such as:

1. Publicize the income and expenditure price of property management fees, so that owners can know fairly well the expenditure of property management fees.

2. He was embarrassed to publish the name of the owner who refused to pay the property management fee on the bulletin board of the community. Because if this part of the owners are allowed not to pay property management fees, then this practice will spread like a plague, resulting in a vicious circle of property management. On the other hand, the owners who have paid the fees are obviously unfair.

3. sue the owners who don't pay the management fee through the court.