How should the property customer service handle the complaints and appeals of the owners?

For the complaint, the property can solve it, and if it can't solve it, inform the reason and report it to the relevant departments. If it is a problem between residents, it will be transferred to the neighborhood Committee, and the mediation work belongs to the neighborhood Committee.

Publicize the property management regulations and property law in the community, so that more owners can know what the property can and cannot do, which are made by the property and which are not made by the property.

For complaints, first check whether it is the shortcomings of the property itself or work mistakes. If it's not self-inflicted, it goes in one ear and out the other. For legal blindness, you can't expect too much from each other, can you? Learn the spirit of Ah Q, and you won't have a bad temper when dealing with community affairs.