Competitive customer service speech

The speech draft can play the role of sorting out the speaker's ideas, prompting the speech content and limiting the speech speed. In the era of continuous progress, we need to use a speech in many cases. How to write an appropriate speech? The following are four competitive customer service speeches I have compiled for you. Welcome to read the collection.

Competitive customer service speech 1 Dear leaders and judges,

Hello everyone!

Thank you very much for giving me this opportunity to show myself. The position I am competing for is the deputy of the customer department. I hope to show my ambition, broaden my horizons and make greater contributions to the development of the bank through this competition. I firmly believe that this competition will be a new starting point for my life journey.

My name is xxx. I am 3 1 year old. I am an undergraduate, CET-4. I worked in 1998, and worked as a cashier, teller, accountant, lobby manager and account manager in China Agricultural Bank. Since XX, I have worked in China Minsheng Bank, and served as agent, team leader and manager successively. He is currently the Deputy Manager of Pujin Service Room 2, Customer Service Department, Credit Card Center of China Minsheng Bank. In the seven years since I entered Minsheng Bank, I have been diligent, enterprising and dedicated, and I have been affirmed by the leaders many times.

I am confident that I can be competent as the deputy director of customer service department and have the following advantages:

Have strong learning ability and adaptability. Since I joined the work, I have been insisting on learning, establishing the concept of lifelong learning and constantly enriching myself in order to keep pace with the times. I actively participate in various learning activities organized by the unit, and actively study professional knowledge such as financial management and human resource management in my spare time. I can skillfully use foreign languages to communicate with customers, and I can skillfully use Microsoft office software. Before the launch of the new customer service system in XX, the department assigned personnel to test the new system, and led the test team to test the transactions of general gold, platinum, diamonds, business cards, etc., to ensure that the new system was launched on time and complete the test arranged by the department.

Strong management and communication skills. As a bank employee with XX years of work experience, I deeply realize that only by standing at the height of the overall situation and establishing the overall situation consciousness can we do a good job; Learn to coordinate and communicate, and the work can be carried out smoothly; Only by giving full play to the joint efforts of the team and the intelligence of each employee can we do a good job. It is based on this understanding that I can understand the overall situation, correctly handle the relationship between superiors and subordinates, and skillfully communicate with internal and external departments. I can not only adhere to principles and abide by regulations, but also deal with emergencies and emergencies flexibly.

Have strong working ability and rich working experience. I am engaged in many positions, starting from the front line myself, and I am the first representative of the card center. I can deeply understand the employees' mentality and their cognition of bank regulations, feed back the employees' problems to the superior leaders in time, respond to the tasks assigned by the leaders quickly, and lead the employees in this room to meet the established requirements. At the same time, in the process of dealing with many people and things, I have exercised my work ability and accumulated some work experience.

The ancients said, be brave after knowing shame. Only by facing up to your own shortcomings can you surpass yourself. First, I have insufficient relevant experience and have never worked as a deputy in the customer service department. Second, the business knowledge is not complete enough, and further study is needed. In the future, I will focus on narrowing the gap and making up for the shortcomings. In my opinion, the responsibility of the deputy customer service department can be summarized in two words, that is, service. Serve the higher authorities of the bank, resolutely obey the unified command of the section chief, conscientiously implement all the work, and assist the section chief in his daily work; Serve the work and study of employees in this department, and strive to improve the work quality and level of employees in this department; Externally, actively explore new customer markets, serve customers, improve customer satisfaction, and strive to build our credit card quality service brand. Specifically, I will do the following:

Strengthen internal quality, strengthen external image and improve departmental efficiency. On the basis of full investigation and study, I will further improve the rules and regulations, standardize customer service processes and employee work behaviors, implement refined management, improve departmental efficiency, provide enthusiastic, timely and in-place services to customers, and establish the image of our honest operation and sincere service; At the same time, improve the incentive mechanism, formulate practical incentive methods, evaluate every employee openly and fairly, speak with facts, reward the advanced and encourage the backward, so that the department presents a thriving competitive situation; At the same time, do a good job in employee education and training, and strive to achieve the highest level of customer satisfaction.

The second is to straighten the position and do a good job as an assistant and a good job. I will obey and serve the overall situation of the customer service department, conscientiously implement the instructions of my superiors, efficiently complete the tasks entrusted by the leaders, assist the section chief to do all the work of the department, actively cooperate with the section chief to improve the team building of the department, and earnestly perform his duties. At the same time, correct the position and recognize the role; Obey the leader and be a good assistant; Exercise power without exceeding authority and offside, share worries for the leaders above, serve the employees below, and strive to complete departmental tasks.

The third is to unite and cooperate and take the lead in the work. I will set an example, take the lead in setting an example, be strict with myself, work hard and set an example for the employees in the department. At the same time, respect leaders, unite comrades, help each other, support each other, cooperate with each other, care about the growth of young colleagues, and strive to create a United, cooperative and harmonious working atmosphere.

Fourth, strengthen study, and strive to improve their business ability and management ability. I will establish the concept of lifelong learning, seize the time to learn new knowledge and policies, and enhance my ability to perform my duties; At the same time, learn from leaders and experienced veteran comrades with an open mind, listen to the instructions and opinions of leaders, learn working methods and management experience, and enrich and improve themselves; At the same time, within the scope of authorization, take the initiative to solve problems for leaders, actively make suggestions to leaders, strive to improve customer service quality, and establish a good social image of banks.

Leadership, judges and deputy director of customer service department are not only attractive positions, but also a heavy responsibility! If I can win your favor and be appointed as the general manager, I will live up to my mission, blaze new trails, and repay the love of leaders and the support of comrades with practical actions and fruitful results.

thank you

Dear leaders and colleagues,

Hello everyone!

First of all, thank the company leaders for creating this fair competition opportunity for us! In this competition, I will face the competition with an open mind. I hope that through the competition, I will do my best to better realize my life value and make due contributions to the company and society.

Today, I stand here competing for the position of customer service supervisor. The content is mainly divided into three parts: 1. What are the problems with customer service? How to solve it? 2. My advantages. 3. My work objectives, main work ideas and measures.

1. What problems and solutions do you think our customer service team has?

1. The overall service awareness and customer service quality need to be strengthened. For example, we are constantly adding staff, and the staff in other departments are also constantly working hard. Apart from their advantages, I think their proficiency needs a process, which varies from person to person. There are still many people whose service standards are not standardized, and their reply language is the same as chatting with themselves. So how to quickly end the lengthy training guidance, train a mature team, how to strengthen the professional psychological quality of customer service representatives, and how to do the boring and monotonous work quickly and quickly? How to solve it? It is suggested that the training should focus on service awareness, emotional management, language art and point language, take service language as the focus of assessment, and focus on strengthening service supervision. The goal is to produce a group of fixed and excellent customer service representatives, so that users feel that we are professional and willing to become our lifelong users.

2, sales awareness: Please think about a question: On the big stage of Taobao, competitors are like clouds, why do others want to buy your clothes? Why have you been buying clothes at your home? Why buy more clothes? Quality, style and price are almost everywhere. What advantages do you have over others? This is where our sales awareness needs to be improved: not buying one dress or two clothes, but selling accessories. How to sell multiple pieces? He came in dissatisfied, thought about it and wanted to compare it. Did you give up insisting on sales at this point?

How to improve this? First of all, you want to sell more than others, your own software and hardware need to be strong, and your strong sales awareness needs to be strengthened. I will share this meeting with you when I am in charge in the future!

Second, my advantages are divided into three aspects.

Mentality: I have been doing customer service since XX, and I have accumulated a lot of experience in these years. People who used to watch it will be very scared. When I have this ability, I am particularly confident in dealing with customers. I am a professional shopping guide. Every time a customer pays a return visit, he is full of praise for our service and ability, which is my happiest and proudest. There is no better embodiment than others.

Customer service expert: XX years ago, when I first came in, I encountered many customer complaints, some were abusive, some were serious, and some did not understand us. Here, I communicate with the customer first, {I will help you solve the problem first, and then we will communicate with other things} to calm the customer's mind, stand in the customer's position, and try my best to help them deal with his affairs. Then discuss other things with customers, and finally help to deal with them. The customer said, thank you very much. I'm not angry with you.

Training and help: Many times, our thinking is limited to conventional thinking.

In short, I consider whether each employee is good or bad in the customer service post in the future. For me, I have a responsibility. I want to carry it forward and lead the team forward.

After talking about the advantages, I want to briefly talk about my shortcomings: my learning ability is not enough. I will set myself short-term learning goals and long-term learning goals in the future.

Three. My post objectives, main working ideas and measures:

Work objectives:

1, so that every employee in our group can give full play to their own advantages and strengths.

2. Form a good state of competition with other groups.

3. Form a learning group atmosphere.

In order to achieve these goals, I will work according to the following ideas:

1. If you want to manage yourself well and be an excellent team manager, you must do your best in all aspects, set an example for the team, bring your excellent work style to the team, influence every member of the team, impress every member with sincerity, strengthen your professional ability, learn more business knowledge and guide the work of team members.

2. Management and communication: I will summarize my daily work in time, constantly reflect, analyze, predict and plan the current situation and problems of my department, give feedback to relevant departments and put forward effective opinions and suggestions, so as to provide relevant basis and reports for high-level decision-making. Do a good job in cross-departmental communication, intra-departmental communication, problems and ideological trends in employee work, and so on.

3. Establish learning and training in the team, apply your work skills to practical work in combination with the company culture, teach every member of the team, and cultivate a good and rigorous work style in the team.

4. Lead the team members to complete the tasks assigned by the leaders and give full play to the abilities of each team member.

Finally, I want to sum up today's speech on employment competition. Today, I am competing for employment with the purpose of exercising, studying and improving. If I succeed in the game, I will work hard; If I can't compete, I will work harder. I will take this competition as a new starting point: treat life, I will have one more dream; You will work harder when you treat your work; More respect for leadership; Smile at colleagues; Treat life well, and there will be more love; I believe that opportunities only favor those who are prepared.

Thank you!

Dear leaders and colleagues,

Hello everyone!

Thank you very much for giving me a chance to show myself. This competition is a rare opportunity for me personally, which will help me improve my personal quality. No matter what the result is, I will work harder to repay the company's love for me.

Let me introduce myself. My name is xxx, xx years old, with a bachelor's degree. I am in charge of xx building now. Since 20xx 1 1 left school and stepped into the melting pot of society, I have worked as a security guard, a security monitor, opened my own shop, worked as a small boss and a customer service clerk. No matter where I work, I work hard with full enthusiasm and positive attitude, and make continuous progress in my efforts. On February 28th this year, I was lucky enough to join the big family of Century Jinyuan. In the early stage of Wangjiangyuan, I renovated Lanjiangyuan and Yongjiangyuan successively, and now I am the director of the second and third floors of Lanjiangyuan. "Ten years to sharpen a sword", ten months later, I am standing in front of everyone-competing for the position of the head of customer service department of the property company, hoping that my little spark can stir everyone's hearts.

If I am lucky enough to be recognized by the company, I will work hard in the following aspects:

I. Three major tasks

Through the previous customer satisfaction questionnaire, it can be clearly seen that in all the projects of property management, the importance of safety management is still the biggest in the minds of owners. So we have three clear tasks:

1, safety first: the "zero" goal of safety accidents is our daily progress standard.

2. Personalized service: people have no me, people have me, and people are better than me.

3. Build an excellent team: further strengthen the organic combination of institutionalized constraints and humanized management.

Second, three innovations.

1, conceptual innovation.

2. Management innovation.

3. Service innovation

Innovation is the wisdom and soul of an enterprise; Innovation is the source of enterprise's survival and development. Carry out three major innovations of "concept, management and service", enhance the overall competitiveness of Jinyuan Property, and transform the spiritual motivation of serving owners and customers into the material motivation of strengthening the company's strength.

Third, two improvements.

Namely: improve customer satisfaction and property fee collection rate. Customer satisfaction is the starting point and fundamental purpose of all our work, and it is also the guarantee for collecting various management fees. I believe that as long as we persevere, as long as we work hard, with our thoughtful service, with our sincere smile, with our down-to-earth work, the improvement of customer satisfaction and the improvement of the collection rate of property fees will inevitably become inevitable.

These are some of my thoughts on the work of customer service supervisor, which are very superficial. Please also point out the shortcomings and give me some valuable opinions. I would appreciate it.

The result of the competition is really important, but it is more important to make progress and grow in participation. No matter when and where, I am willing to be a responsible person, never give up my study and hard work, never give up this upward state, and never give up my enthusiasm and confidence in my bones. Because I am convinced that responsibility will lead to success!

Thank you!

Strive to be the fourth leader and colleague in the customer service speech;

Hello, everyone. First, let me introduce myself. My name is Zhu, aged, and I work in the sales department of China Industrial and Commercial Bank Co., Ltd., party member, with a college degree, and am an assistant accountant. I'm competing for the position of personal account manager.

I am a diligent and conscientious employee and have been working in the front line. Today, I am full of enthusiasm and a strong sense of ownership to participate in this competition. First of all, I would like to thank the Party Committee and the President's Office for providing me with this opportunity to show myself. With the continuous development and advancement of reform, higher requirements are put forward for each of our employees. I think I should take the initiative to accept the baptism of reform. Account manager is a challenging career. I like challenges, and I like facing the unknown. I am determined to explore the value of life with firm will and persistent pursuit. Bravely accept the challenge in future marketing activities. The survival and development of ICBC depends on each of our passionate young people, so I decided to take part in this competition and show myself.

First, the understanding of the position of individual account manager.

The customer manager system is to change the previous service mode of banks, take the market as the guide, take customers as the center, proceed from customer demand, market banking products, provide customers with all-round financial services, and maximize customer value and bank's own benefits. Personal financial management is a new support for the operational efficiency of banks. Creating an account manager in the form of competitive employment fully reflects the great attention and infinite expectation of the party Committee and the president's office for this position. As a new employee, we should have a diligent and keen insight into the market, explore the market and live up to expectations.

Second, my competitive advantage.

1, with a strong sense of responsibility and dedication. Since then, he has been engaged in cashier, accounting and other positions, which has made him love his bank and take his work seriously and responsibly. The cashier won the provincial-level expert in counting money, and there was no major mistake in his business. 1998 was rated as "excellent clerk" of the branch. I always feel that as a young man, there should always be something to pursue. The wave of reform has come, and it cannot be avoided. The heavy responsibility of history falls on our shoulders. We must face up to the difficulties, work hard and devote ourselves fully. Personal account manager is a new topic for me, but I believe in my ability. If I can take this post, I will study hard, consult modestly, constantly adjust myself and strive to be an excellent account manager.

2. Have certain public relations ability and good social relations. I am modest, but I am never timid, and I have a strong ability to do things independently. In my own life, I have made many friends, such as the director of the office of the securities company, the director of Rugao city center and the director of the bureau branch. And I'm iron. And I am responsible for attracting investment in the town government, which is also an advantage. Zhu, the deputy director of my hometown blade factory, is an old enemy of my family and has a good relationship. My uncle is now a county magistrate. He used to work in Rugao, and sometimes he could provide some help. I am convinced that with my own efforts and support from all sides, I can do this job well.

Three. Goals and tasks.

If this competition is successful, I will try my best to improve the quality service, tap the market potential, strive for quality customers, and fully expand the personal housing loan and personal consumption loan market. My goal is: 10,000 loans a year.

Fourth, specific measures.

1, adapt to job-hopping as soon as possible. The first is proficiency in business skills. This is the key. If you are not familiar with business knowledge, you can't talk about any service and marketing. Not to mention customer development. Followed by marketing skills. In the position of account manager, it is not only quality service, but also a kind of marketing. We face many kinds of customers every day. We should be good at extensive communication and exchange with them, gain insight into customers' ideas and provide them with satisfactory services. "The relationship between the account manager and the customer is not only a business relationship, but also a human relationship; The service of the account manager should be creative and walk in front of the customer. " Then under the guidance of this concept, through the study of business and the accurate grasp of market conditions, we can provide reasonable suggestions to customers. We can't stop cooperating with customers in "catering public relations". Customer relationship marketing transcends business philosophy and embodies a new marketing culture. In essence, it embodies the recognition of the concept of "customer-centered", rather than the superiority of "self-centered", which remains in the bones. It should truly reflect the humanistic care of banks for customers and the love of bank-enterprise relations. This kind of marketing is based on the present and focuses on the future. Being kind to customers means being kind to yourself; Enhancing customer value means enhancing self-value.

2. Actively market and tap customer resources. First, actively seek developers with good reputation and strong strength as mortgage partners, seize the personal housing loan market through quality services, and strengthen ties with development companies. For example, although some urban areas have been demolished and rebuilt, there are still quite a few areas that need to be rebuilt. In order to create a civilized city, Rugao Municipal People's Government will further intensify the transformation of the old city this year and next. We should be good at seizing opportunities. Modern real estate development company plans to participate in the transformation of the north side of Yuejin East Road. He and I are old acquaintances and have the possibility of cooperation. Second, attach importance to the second-hand housing loans. At present, the demand for second-hand housing loans in our city is still in a prosperous period. Third, take the mortgage of business premises as the breakthrough of personal loans, and seek the rapid expansion of volume.

3. Actively communicate with the Housing Reform Office. Intensify publicity for some enterprises and institutions that have financial resources but have not yet applied for housing provident fund, and strive to open an account in our bank as soon as possible. And for the units whose collection ratio is less than 12% (conditional 18%), they will conduct door-to-door publicity and mobilize the units to pay in place.

4. Increase the expansion of new and old products. The fierce competition from all walks of life urges us to do a good job in the marketing of existing products and constantly introduce new products to meet market demand. (1) Intensify the publicity of pledge payment of certificates of deposit with little risk to ensure that they can be handled at any time. (2) Visit administrative institutions to learn about people with loan demand and repayment ability, and take the initiative to attack. Expand the credit market. (3) At present, automobile consumption loans in our city are in the ascendant, and Bank of China has taken the lead. We should catch up, strengthen the automobile dealer alliance and brand our banks. Youxi. com

5. Strengthen the maintenance of customer relationship. Customer classification management is the main content of account manager's customer management. According to the principle of matching input and output, different management strategies are implemented for different customers and targeted. The competition in today's financial market is particularly fierce, and the existence of various uncertain factors requires us to continuously strengthen contact with customers and establish deep feelings with them. Only in this way can we ensure the vigorous vitality of marketing work. Our career will develop.

Leaders and judges, I am an individual account manager, but I am willing to dedicate myself to other account managers as long as they need it. I came to participate in this competition because of my sense of responsibility and mission. Whether it is successful or not, I will, as always, give full play to my own light and enthusiasm for the development of ICBC.

Thank you!