How does the state stipulate the refund of fees?

The heating fee refund standard is as follows:

1. If the indoor temperature of hot users is not up to standard due to the responsibility of the heating unit, the heating unit will refund 40% of the unqualified days if the indoor temperature of hot users is above 16℃ (including 16℃) and below 18℃ after temperature measurement;

2. If the room temperature of hot users is lower than 16℃, the fee will be refunded in full according to the number of unqualified days;

3, heating unit temperature, the interval shall not be less than 5 days. After temperature measurement, the living room temperature of hot users is not up to standard 1 time, and the fee will be refunded in 2 days;

4. If the temperature measurement fails to meet the standard twice, it will be refunded according to 10 day;

5, 3 times in a month (including 3 times) can not meet the standard, according to the 30-day refund;

6, heating period of more than 3 months, as the full heating period is not up to standard, according to the full refund of heating costs.

legal ground

property management regulations

Seventh owners in the property management activities, fulfill the following obligations:

(a) abide by the management regulations and the rules of procedure of the owners' congress;

(two) abide by the rules and regulations of the implicit mu of land, the use of facilities and equipment, public order and environmental sanitation in the property management area;

(three) to implement the decisions of the owners' congress and the decisions of the owners' committee authorized by the owners' congress;

(four) in accordance with the relevant provisions of the state to pay special maintenance funds;

(five) to pay the property service fee on time;

(six) other obligations stipulated by laws and regulations. Article 34 The owners' committee shall sign a written realty service contract with the realty service enterprise selected by the owners' congress.

Property service contracts shall stipulate property management matters, service quality, service fees, rights and obligations of both parties, management and use of special maintenance funds, property management premises, contract term, liability for breach of contract, etc. Forty-fourth property management area, water supply, power supply, gas supply, heating, communications, cable television and other units should charge the end user a banquet fee.

The realty service enterprise shall not charge additional fees such as handling fees to the owners if it accepts the entrusted collection of money.