Does the customer service of the property management center need to make a form? What specific work should be done?

Property management center customer service needs to be able to make forms and be familiar with the application of office software;

Because in the process of customer service, computer application skills are the basis for dealing with work affairs;

Customer service varies greatly according to the nature of the company and the type of service.

General work contents include:

1, responsible for the issuance of property management fee notice and the collection of fees;

2, responsible for collecting user information within the jurisdiction, do a good job in the management of user files;

3, responsible for the company's service hotline on duty, and collect all the records of the hotline, record the maintenance and service quality, and be responsible for contacting the owner/tenant;

4. Responsible for handling the letters, visits and complaints from the owners/residents, and timely reply, follow-up and inspection;

5, responsible for the owner/household satisfaction survey, do a good job of statistical analysis of all kinds of data about the owner/household satisfaction survey;

6. Be responsible for the publicity and investigation of the owners/tenants within the jurisdiction;

7, on-site management of various activities held within the jurisdiction;

8. Supervise and manage public facilities, fire-fighting facilities, environmental sanitation and advertising posters inside and outside the jurisdiction;

9, responsible for the supervision and management of users in and out of the goods;

10, implement the company's management rules and regulations.