Personal annual work summary

Time flies, with the tense and slightly tense work rhythm, the year's work is coming to an end. Looking back on this year's work, I have made efforts and gained growth. Let's sum up my work this year and avoid detours in the future! The year-end summary is not only an explanation to the leader, but also a recovery to my work. The following is my personal annual work summary, to help you sort it out. Welcome to draw lessons from and refer to. I hope it helps you.

Personal annual work summary 1 The marketing department is the functional department responsible for handling public relations and sales. It is an important window for the hotel to enhance its reputation and establish a good public image. It plays the role of staff and assistant for the general manager's office, making business decisions and making marketing plans. It plays an important role in promoting hotel marketing channels, opening up markets and improving economic and social benefits.

In view of the work functions of the marketing department, we have formulated the working ideas of the marketing department for 20xx, and now we report to you:

First, the establishment of hotel marketing public relations communication network

One of the key tasks this year is to establish a perfect customer file, classify the customers according to the key customers who sign the bill, the customers who receive the meeting and the customers with development potential, record the customer's unit, contact person's name, address, annual consumption amount and discounts given to the unit in detail, and establish and maintain business contacts with important customers such as government agencies, enterprises and institutions, businessmen, celebrities and entrepreneurs. In order to consolidate old customers and develop new customers, we will not only pay regular and irregular sales visits to customers, but also send our blessings to customers by telephone, messaging and other platforms at the end of the year or on major holidays and birthdays. This year, we plan to hold a large-scale customer appreciation liaison meeting at an appropriate time to strengthen emotional communication with customers and listen to their opinions.

Second, blaze new trails and establish a flexible incentive marketing mechanism. Open up the market and win customers

This year, the marketing department will cooperate with the hotel's new marketing system as a whole, re-formulate and improve the implementation rules of the marketing department's sales task plan and performance appraisal management in XX, improve the salary of marketing representatives, and stimulate and mobilize the enthusiasm of marketing personnel. To keep a diary, the marketing representative must complete the second, third and fourth steps of visiting two new customers, three old customers and four contact numbers every working day, and make a comprehensive evaluation of the marketing representative according to the monthly marketing task completion and diary. Supervise marketing representatives to win over group and individual customers through various means, stabilize old customers and develop new customers, and timely understand and collect customers' opinions and suggestions during the visit and feed them back to relevant departments and the general manager's office.

Emphasize team spirit, combine the salary distribution of department managers and marketing representatives with the overall tasks of the whole department, emphasize mutual cooperation and help, and build a harmonious and positive work team.

Third, warm reception and thoughtful service.

Reception groups, conferences and customers should follow up all the time, provide "all-weather" service, pay attention to service image and appearance, be warm and thoughtful, and provide distinctive and targeted services for all kinds of guests to meet their spiritual and material needs to the maximum extent. Make a questionnaire for conference activities, solicit customers' opinions, understand customers' needs, and adjust the marketing plan in time.

Fourth, do a good job in market research and promotion planning.

Often organize relevant department personnel to collect and understand the information of tourism, hotels, hotels and their corresponding industries, grasp the trend of their operation and reception services, and provide comprehensive, true and timely information for the general manager's office of hotels, so as to make marketing decisions and flexible promotion plans.

Verbs (abbreviation of verb) cooperate closely and coordinate actively.

Cooperate closely with other departments of the hotel, actively contact and cooperate with other departments of the hotel according to the needs of guests, give full play to the overall marketing vitality of the hotel and create the best benefits.

Strengthen the relationship with relevant publicity media and other units, make full use of various forms of advertisements to recommend hotels, publicize hotels, strive to improve the visibility of hotels, and strive for the support and cooperation of these public units for hotel work.

Under the correct leadership of hotel leaders, the marketing department will strive to complete the annual sales task, explore and innovate, and work together to create a new image and new realm of the marketing department.

Personal Annual Work Summary 2 How time flies! In a blink of an eye, 20xx will be over! As a member of the insurance company, first of all, I would like to thank the leaders for their sponsorship, support and guidance in this year's work. At the same time, during this work, there are gains and losses, and the work in xxx years is summarized as follows:

1, improve their own quality and perform their duties.

In February this year, I entered xx Insurance Company and engaged in this strange industry of insurance. For a graduate student who has just left school to engage in a new industry, he will face new challenges and tests at a higher level. In order to meet the needs of current work, we should always put learning first, improve our comprehensive quality, especially strengthen insurance knowledge, and become a real insurer.

As a confidential person in the office, my main job is uploading and distributing, file management, file management and piecemeal things. These seemingly simple things need enough patience to do. I remember the first time I took out the document, it was changed and printed over and over again, which even made me very depressed and annoyed. But then I took charge, and the company leaders took pains to take every file seriously, even every time. Attitude is everything, and I will try my best to do my own thing in my work.

2. Perform the tasks assigned by the leaders.

As for myself, in addition to doing my own identity well, it is of course natural to carry out the things assigned by the leaders. At the same time, actively cooperate with the leadership work, so as to be diligent in legs, hands and mouth, and not afraid of hardship and fatigue. Serious and responsible work, trying to share worries for leaders, improving work efficiency.

3. Problems in the work.

In this year, there are many shortcomings, such as failing to sum up active, effective and simple work measures, and not knowing insurance theory and business knowledge deeply enough. In the future work, I will redouble my efforts to improve myself, constantly sum up experience and lessons, and make unremitting efforts to create the due price. At the same time, if there are mistakes in the work, leaders need to criticize and point them out.

I firmly believe that under the correct guidance of leading cadres and the full cooperation of all employees, xx Insurance Company will certainly do bigger, stronger and more brilliant!

Personal Annual Work Summary 3 How time flies! In a blink of an eye, 20xx will be over! As a member of the insurance company, I would like to thank the leaders for their help, support and guidance in this year's work. At the same time, during this work, there are gains and losses, and the work of 20xx is summarized as follows:

1, improve their own quality and perform their duties.

In February this year, I entered xx Insurance Company and engaged in this strange industry of insurance. For a graduate who has just left school to engage in a new industry, he will face new challenges and tests to a greater extent. In order to meet the needs of current work, we should always put learning first, improve our comprehensive quality, especially insurance knowledge, and become a real insurer.

As a confidential person in the office, my main work is uploading and publishing, file management, file management and piecemeal things. These seemingly simple things need enough patience to do. I remember the first time I took out the document, it was revised and printed over and over again, which even made me very depressed and annoyed. But then I took charge, and the company leaders took pains to take every document seriously. Attitude determines everything, and I will continue to work hard to do my own thing.

2. Perform the tasks assigned by the leaders.

As for myself, in addition to doing my job well, of course, I have to carry out the things assigned by the leaders. At the same time, actively cooperate with the work arranged by the leaders, so as to be diligent in legs, hands and mouth, and not afraid of hardship and fatigue. I am conscientious and responsible in my work, trying my best to share my worries for the leaders and improve my work efficiency.

3. Problems in the work.

In this year, there are many shortcomings, such as not summarizing active, effective and simple working methods, and lacking X understanding of insurance theory and business knowledge. In the future work, I will make more active efforts to improve myself, constantly sum up experiences and lessons, and let my unremitting efforts create due value. At the same time, if there is anything wrong in the work, leaders need to criticize and point it out.

I am convinced that under the correct guidance of leading cadres and the joint efforts of all employees, xx Insurance Company will definitely become bigger, stronger and more sophisticated!

Personal annual work summary 4 20xx years, under the leadership of superior leaders, successfully completed all major security tasks. During my work, I actively responded to the company's call. With the support and guidance of the leaders and the close cooperation of all my colleagues, I was dedicated and conscientious, and successfully completed my work and the tasks assigned by the leaders. For me, this work is unforgettable and the deepest impression. Now briefly summarize the security work this year.

First, enhance business knowledge and improve their comprehensive quality.

As a foreman, I am a role model for the whole team below the team leader. I always remind myself to strengthen all aspects of business knowledge in order to improve my overall quality. We should correctly handle the relationship between bitterness and pleasure, gain and loss, personal interests and collective interests, and adhere to professionalism, integrity and dedication. After this period of study and exercise, we have made some progress in our work, earnestly learning the strengths of others, getting rid of our own shortcomings, and humbly asking leaders and colleagues for advice. Be strict with yourself, always take plain, willing to pay and obscurity as your own criteria, and always focus on rigor, meticulousness, practicality and hard work.

In my work, I will use the system and discipline to regulate all my words and deeds, strictly abide by the company's rules and regulations, respect leaders, unite with comrades, be modest and prudent, take the initiative to accept opinions from all sides and constantly improve my work. Carry forward the spirit of hard struggle, actively adapt to all kinds of hard environments, hone your will and increase your talents in heavy work. Carry forward the tireless enterprising spirit.

Second, care about the life of the players and ensure the stability of the team.

As a foreman, I have the responsibility to ensure the stability of the team. Understand the basic situation of the team members, let them integrate into the security team as soon as possible, take the initiative to help them solve some difficulties in life, and let them fully feel the warmth of the security family. In view of the current characteristics of ensuring mobility, I strive to increase the number of teams, ensure the stability of the team, and improve the cohesion and combat effectiveness of the team.

Third, strict requirements to ensure the safety of major events and festivals.

During my work, I attached great importance to every security work, gave full play to the leading role, responded positively, called on everyone to play a team spirit, and completed the security work of major events and festivals in various periods. During the activity, the whole team was organized to carry out propaganda and mobilization work, set up activity publicity columns and posted activity slogans, which fully mobilized everyone's enthusiasm, deepened the propaganda work to every team member, made everyone know and realize the importance of safety work, and reminded themselves to abide by the law, love their posts and respect their work, and prevent production accidents. It is conducive to the safe development of major events and festivals.

Fourth, civilized duty and excellent service.

In addition to high security requirements, our daily work is also very strict. According to the actual situation, take the initiative to greet the unit leaders during the duty period and help other employees to do something within their power. Especially at work, when employees need help, they take the initiative to provide whatever help they can, winning the unanimous praise of employees in the unit, narrowing the distance between us and employees, improving our service quality and establishing a good image of our security!

Although some achievements have been made this year, there are still some shortcomings. The new year is a new starting point, new opportunities and new challenges for myself. In my future work, I will continue to try to communicate my thoughts and feelings with my leaders, so that I can live in harmony with my colleagues in the future. By going up a storey still higher, learn from others, overcome your own shortcomings, do your work better and make persistent efforts.

Personal Annual Work Summary 5 In this year, based on the enterprise tenet of "Owner first, service first", I did everything well and stood in every shift to ensure the safety of the community, and won the unanimous praise of the majority of owners through daily service and communication. In this year, there were good and bad safety work. The following is a summary of the work in the past year.

First, prevention first, combining prevention with control

In view of the actual situation, we should guide the team members to keep pace with the times, improve their quality and change their concepts. The security team members should have a sense of urgency, be self-motivated and cultivate their spirit. Property management service is not high-tech, and there is no profound knowledge. The key lies in people's subjective initiative and sense of responsibility, in the loyalty and professionalism of property management companies, and in the understanding and application of the true meaning of management and service. By setting an excellent example, the safety team encourages everyone to take the initiative, reflect their own value and feel the joy of life in the process of completing the management and service work entrusted by the project. Through ideological education, the ideological and moral quality of the players has been improved. Through the exploration of work practice, the team members are always educated and required, and they are strictly required to strengthen strict supervision at each pass and strictly check and register the personnel and vehicles entering and leaving.

Second, the rental of staff and vehicle passes

In order to better control foreign personnel and vehicle management. Where to rent a house in a residential area, there must be a letter of guarantee and standard certification materials for the public security responsibility of the rented house, which can be handled only after the signature and official seal of the personnel department leader. Do a good job of filing and sorting. While handling the vehicle pass, strictly and carefully check and ask for relevant documents for filing and filing, effectively control the entry of idle vehicles into residential areas, and more effectively protect the personal and property safety of residential areas.

Three, formulate and improve the night patrol management regulations.

During the inspection, the foreman is strictly required to check the duty situation on site, strengthen the inspection in various regions, strictly prevent and control the inspection, and implement group prevention, group inspection and group treatment to ensure that the community is foolproof. Focus on monitoring special areas. In the process of inspection, we can give full play to the inspection function. The flashlights used for night patrol lighting are all purchased by themselves, which effectively play the role of self-love and protection. The responsibility of patrolling the area lies with people, and everyone's sense of responsibility is strengthened. Report the problems to the monitoring room in time and give corresponding treatment measures.

Fourth, complete the reception and visiting work.

Strengthen the image of each post on duty, and strictly follow the prescribed action norms and unification. Strengthen the traffic order and safety of visiting vehicles and ensure the smooth flow of visiting routes. Do a good job in ordering, arranging and taking measures for major visits.

Verb (abbreviation of verb) Personnel recruitment and training

Training newly recruited security guards in basic knowledge and operational skills before taking up their posts, intensifying the training of on-the-job security guards, paying attention to post image, courtesy and emergency handling ability, and enhancing their sense of responsibility and comprehensive quality; Strengthen the sense of service and establish the service responsibility of "friendliness and dignity * *, service and protection coexist". Security personnel not only do a good job in public security management, but also provide various services for the owners, forming a beautiful landscape.

Annual Work Summary Six hours of personal time inadvertently passed through my fingers, and in a blink of an eye, it was another year. This year, all the work of the security team can be carried out step by step, and all aspects of the ability have been improved to a certain extent. The work this year is summarized as follows.

I. Personal job requirements

As a security foreman, I strictly demand myself in my daily work, consciously abide by the company's rules and regulations, take the lead in everything and set an example. As a safety foreman, I always adhere to the requirement of "strike while the iron is hot", subtly influence and drive all team members in my work, constantly strengthen self-study and improve my business knowledge and professional skills. Through unremitting efforts, our xx company's security team can be said to be fruitful and benefited a lot. As xx Company is a key unit, it has many vehicles, many businesses, complicated personnel entry and exit, and great responsibilities. In order to fulfill our mission with good quality and quantity.

Second, pay attention to team building.

Excellent team is the guarantee to do a good job, so I think to do a good job in team building, we must first strengthen the improvement of the foreman's own business and comprehensive quality. As a leader, the foreman plays a vital role in the work. Through self-study of business knowledge and professional skills, the model leading role of foreman has been cultivated, and the management level and ability to deal with various emergencies have been improved.

Conduct irregular training for all team members every month, fully understand the corporate culture concept of the company with them, and closely focus on many detailed cultures advocated by leaders, such as "customer is God, service is soul, and service with heart". Due to the training and education in place, it not only reduced the complaint rate of the security team, but also achieved good results, successfully completed various tasks, created a civilized, harmonious and safe working environment for customers, and established a good image of our company.

Third, strictly grasp the fire safety work

Check the fire-fighting equipment and facilities in the living quarters and production workshops regularly every day to ensure their benign operation, cultivate the guiding ideology of "training for a thousand days, using troops for a while", avoid the economic losses of residents, put an end to major safety accidents and protect the legitimate interests of customers! In addition, we will strengthen the moral education of team members and resolutely implement various disciplinary systems for company safety.

Fourth, other aspects.

Strengthen military training, improve the military quality of team members and strengthen post discipline. Cultivate team members' sense of collective honor and the concept of striving for the first place. Actively cooperate with other departments to complete various tasks and successfully complete various tasks assigned by company leaders. Of course, there are still many shortcomings and difficulties in our work, so we can't be proud of our achievements.

Only by constantly improving professional quality, strengthening business training and learning, constantly improving the shortcomings in the work, and serving the company and the owners with more enthusiastic and high-quality work. In the future, I will unite all the security team members, resolutely implement the work policy of the company leaders, and live up to the ardent expectations of the company leaders.