Analysis of skill scenario test questions and answers of property management personnel

1. A property company won the bid for the property management right of the newly-built Xinglong Jiayuan residential district through bidding. What specific materials should the company check when taking over the acceptance?

Reference answer: the materials submitted after the acceptance of the new house:

(1) Property right information: project approval document; Land use approval document; Building permit; Demolition information.

(2) Technical data: 14.

Xiao Wang is a college graduate who has just been assigned to a property management company. He doesn't know how to pay attention to the inspection of quality and use function when taking over the main project of the new house. Can you tell him?

Reference answer: the inspection of the quality and function of the main structure;

(1) Foundation settlement shall not exceed the allowable deformation value;

(2) The deformation and cracks of reinforced concrete members shall not exceed the specified value;

(3) The wood structure should be firmly connected;

(4) The masonry structure has sufficient strength;

(5) The seismic fortification of buildings must comply with the design specifications.

3. The manager of a property management company arranged for Lao Li to take over the acceptance of a new house roof project. Do you know the specific standards for the acceptance of roofing projects?

Reference answer: Acceptance criteria for roof project takeover:

(1) conforms to the provisions of roof engineering and acceptance specifications, with smooth drainage, no water accumulation and no leakage;

(2) The flat roof should have heat insulation measures, and the common parts of houses with more than three floors should be provided with roof manholes;

(3) The balconies and roofs of houses with more than 3 floors should be drained, and the outlets, gutters and downpipes should be installed firmly, with smooth interfaces and no leakage.

4. The manager arranges Mr. Chen from the engineering department to be responsible for the acceptance standard of the ground engineering in the new residential area. If one day the manager arranges you to take over the acceptance of the new house ground project, do you know how to accept it?

Reference answer: the acceptance of the floor should be tested:

(1) The surface layer and the base layer must be firmly bonded and cannot be empty;

(2) The toilet, balcony and bathroom floor shall be free of water, water spray and leakage;

(3) MuLou ground should be smooth and solid.

5. Tairan Real Estate Development Co., Ltd. delivered the second-phase finely decorated commodity house to a property management company, and the company manager arranged for Xiao Lu, the property manager, to take over the inspection of the decoration quality of the newly delivered second-phase project. Do you know what he should pay attention to?

Reference answer: Aspects needing attention in decoration:

(1) Doors and windows are firmly installed, with flexible switches and tight gaps;

(2) The entrance door shall not be made of plywood, and the door lock shall be installed firmly;

(3) Wood decoration engineering should have smooth surface, straight lines and tight joints;

(4) Plastering shall have a smooth surface, free of empty drums, cracks and bubbles;

(5) The surface of ceramic tile should be clean, and the paste should be firm without edges and corners;

(6) The color of paint and brush paste is the same, and there is no peeling phenomenon on the surface.

6. Water, sanitation and fire protection often bring a lot of trouble to the future management of property management companies. In order to ensure the normal use of the property and create conditions for future management, the acceptance of water, sanitation and fire protection should be done well when the property is received. Do you know what to do?

Reference answer: The acceptance of water, sanitation and fire control takeover shall:

(1) The pipeline shall be installed firmly, and the control part shall be opened and closed flexibly without dripping.

(2) The inlet pipe of the high-level water tank and the inspection port of the water tank shall be set in a position convenient for maintenance.

(3) The sewage pipes in the bathroom and kitchen should be set separately, and the length of outdoor pipes should not exceed 8M. Ceramic pipes and plastic pipes should not be used. Drainage must be smooth;

(4) Sanitary ware is of good quality and the interface is watertight;

(5) Water pump installation should be smooth;

(6) Fire-fighting facilities must conform to the fire-fighting regulations and have the inspection visa of the fire-fighting department.

7. The manager of the property management company has arranged for Lao Zhang to establish the owner's file when a residential area has just started to move in. Can you tell him how to set it up?

Reference answer: establish the owner's file: the owner's name, family members, work unit, usual contact telephone number or address, management fee collection, property use or maintenance, etc.

8. Do you know what information should be collected in the data file of the entrusted management stage of the property?

Reference answer: Data to be collected in the entrusted management stage of files:

(1) Entrust the management of bidding documents;

(2) property management bidding documents;

(3) The entrusted management of property is the same.

9. A property management company took over the property management of a commercial place in Clothing City, and it is currently in the stage of attracting investment. The manager asked you to collect the information of the investment promotion stage and store it in the file. Do you know what information to collect?

Reference answer: information collection in the investment stage:

(1) plan of the leased house;

(2) Lease license and power of attorney;

(3) Rent and management fee plan;

(4) Lease contract;

(5) advertising planning materials.

10, the user's family information is very important for the future management of the property management company. Do you know the main content of the user's family information file?

Reference answer: User's family information file:

(1) Notice of Entry and Description of Entry;

(2) Public contracts;

(3) user information;

(4) Articles of association of the owners' committee;

(5) User Manual;

(6) The user's employment acceptance form and payment form.

1 1. Xiao Li, the property archivist, just took over the file management. The manager asked her to destroy the expired original files, and she couldn't start at the moment. Can you help her destroy the documents?

Destruction of archives: according to the preservation period and nature of documents, the expired documents are rejected and destroyed regularly to prevent the accumulation and confusion of archives. It can be destroyed with the approval of the competent leader, and a list can be established for future reference.

12, the household handbook belongs to a common rules and regulations of property management. The manager asked Xiao Yang, a new college student, to draft the household registration book. He doesn't know what to write. Please tell him what the account should have included.

Reference answer: the contents contained in the home handbook:

(1) Overview of residential areas;

(2) Regional property management institutions;

(3) Instructions for owners (tenants);

(four) the management statute of the property management area;

(5) Comprehensive services.

13. Property manager Xiao Yang is drafting a family handbook. When he wrote to the regional property management organization, he only wrote the introduction of the property company. Please help him finish the content.

Reference answer: Contents of regional property management institutions:

(1) introduction of property management company;

(2) Specific job responsibilities of property management;

(three) the rights and functions of the owners' committee;

(4) The scope of work of the residents' committee.

14, the composition of property management fees can be roughly divided into two categories. Do you know which two kinds?

Composition of property management fees: the composition of property management fees can be divided into two categories: one is management fees, which are paid by their own expenses. The other is the expenditure of public facilities and public resources, which is paid by the property management enterprise and paid to the property owner or property user.

15, Xinhui Accounting Chen Xiao included the income from profitable property management into the margin and reserve. Do you think this is correct? Can you tell him what detailed subjects are included in the salary and benefits of property management and service personnel?

Reference answer: No, the income from profitable property management includes rental income and other operating income (excluding margin and reserve). Labor costs include: wages, subsidies, labor insurance benefits, insurance premiums, overall planning fees, and provident fund.

16. In the profitable property management, the daily operation, repair and maintenance expenses of public facilities and equipment account for a large proportion of the property operating expenses. Do you know the specific items?

Reference answer: The daily operation, repair and maintenance costs of public facilities and equipment mainly include:

(1) Maintenance fee;

(2) interior decoration fee;

(3) Domestic water and sewage discharge fees;

(4) Energy cost;

(5) entertainment facilities;

(6) Miscellaneous expenses.

17, the insurance premium only includes the insurance of the property itself, and the artificial medical insurance and unemployment insurance are paid in the personnel expenses. Can you list the specific types of income-generating property insurance?

Reference answer: insurance project type:

(1) fire risk;

(2) Additional fire risks;

(3) total loss insurance;

(4) boiler insurance;

(5) Property loss liability insurance;

(6) Rent loss insurance.

18. Do you know the specific regulations on how to levy property tax on profitable properties?

Reference answer: property tax collection: for profitable real estate, the owner has to pay property tax. The collection of urban property tax in China can be divided into two situations: rent collection and original value collection of real estate, which are collected annually and paid in installments. Determine the budget of this fee on a monthly basis, and set aside the property tax every month to use when it is necessary to pay taxes.

19 Xiao Song, the new property manager, doesn't quite understand the sentence that "fixed fees are inversely proportional to the changes in the number of properties taken over by property management companies". Please explain it to him clearly.

Reference answer: the total fixed fee does not increase or decrease with the increase or decrease of the number of managed properties. As far as the cost per unit construction area is concerned, it is inversely proportional to the change of the number of properties taken over by property management enterprises, that is, the cost per square meter construction area decreases with the increase of the number of properties taken over. Therefore, property management companies can take over more properties, which can reduce daily management costs.

20. The foundation is a concealed project, and it is difficult to take remedial measures when problems are found. Therefore, we should pay enough attention to it and do a good job of maintenance. Do you know what to pay attention to?

Reference answer: Pay attention to the maintenance of the foundation:

(1) resolutely put an end to unreasonable load;

(2) prevent the foundation from flooding;

(3) ensure that the feet are intact;

(4) Prevent the foundation from freezing injury.

2 1. There are many common materials in building and ground engineering. We should do the corresponding maintenance work according to the material characteristics. Would you please tell the engineering department what the new Wang should pay attention to?

Reference answer: building and ground engineering maintenance;

(1) Ensure that the rooms that frequently use water are effectively waterproof;

(2) Avoid indoor humidity and pests;

(3) Strengthen the scientific management of secondary decoration;

(4) Control and eliminate the side effects of decorative materials.

22. Doors and windows are an important way to ensure the normal use and good ventilation of houses. Do you know what aspects should be paid attention to in door and window maintenance?

Reference answer: The maintenance of doors and windows should pay attention to several aspects:

(1) Strictly abide by common sense and operating specifications;

(2) Regular cleaning and inspection, and timely handling when problems are found;

(3) Replace wearing parts regularly and keep them in good overall condition;

(4) winter use management of exterior doors and windows in northern area;

(5) Strengthen the management of windowsill and heating.