What are the stages and contents of early intervention in property management?

1. Definition: Early intervention in property management refers to the whole process from site selection, product positioning, marketing case, planning and design, project construction, handover and acceptance to the establishment of property service center, providing reasonable suggestions and opinions for real estate companies, assisting real estate companies to improve their products, and achieving the purpose of product optimization and convenient daily property management.

Second, early involvement in several stages of property management

1, planning and design stage

In planning and design, the hardware of the property is generally located, especially the mechanical and electrical equipment, building structure, flue direction, sewage pipe diameter specifications and other changes are very small, which is convenient for later management.

2. Intervention stage during the construction period

Participate in the regular meeting between the developer and the construction unit in the housing construction stage, understand the construction progress and quality of the housing, put forward reasonable suggestions in advance according to the construction progress, and put forward problems in the construction stage according to the usual management supervision.

3. Take over the acceptance stage

The acceptance of the house is divided into two parts: public and private. Owners should be cautious when accepting some houses, and deal with the existing problems as much as possible before the owners enter the house inspection; The public and supporting parts are the key points: completion data, building main body, water supply system, drainage facilities and pipe network, high and low voltage power supply and distribution system, fire protection system, elevator, security intercom system, parking lot system and garage facilities, lighting system, environmental greening, supporting products, facilities and equipment, etc. 12 projects should be carefully inspected and tried out. If problems are found, they should be urged to be rectified in time before acceptance.

4. Occupation phase

Check-in is the first face-to-face service between the property management company and the owner, so we must make full preparations before moving in, assuming multiple problems and countermeasures.

5, decoration approval management stage

Decoration approval management is even the beginning of property management. The quality of future property management depends on the important link of decoration approval and management.

Third, the content of the early intervention stage of property management

1, property inspection.

Undertaking inspection is an important content of early property management of property service enterprises. In addition to going through the normal inspection procedures with the property construction unit, the property management personnel should also be familiar with the planning and construction of the community, understand the layout of different units, and understand the construction of supporting facilities in the community, so as to facilitate the owners to inquire. Secondly, the property service enterprises should send people to accompany the owners to see the house, find the defects of indoor water and electricity, doors and windows, walls and floors in time, answer the questions raised by the owners, and record the existing problems so as to make rectification.

2. Owner occupancy and decoration management

Owners' occupancy and decoration management is another important work of property management in the early stage, and it is also an important link that is easy to cause complaints, and it is easy to buck passing. The realty service enterprise shall make a careful plan before the owner moves in and decorates, and publish the rules and requirements that the owner must abide by on the wall so that the owner can understand and implement them.

3. Pre-sanitation and cleaning

Pre-cleaning is an important part of residential property management, and the methods and tasks of pre-cleaning should be determined according to the charging standard. Usually in the early stage of property management, due to the concentrated decoration of the owners, cleaning can not achieve the expected results. The sanitation and cleaning of pre-property management should focus on the centralized stacking and timely removal of decoration garbage to reduce dust pollution. Secondly, it is necessary to strengthen publicity and supervision, and it is strictly forbidden for decoration construction personnel and owners to discard decoration sundries at will. Third, do a good job of bagging domestic garbage to reduce the phenomenon of placing domestic garbage everywhere. Fourth, properly increase the intensity of cleaning, increase the frequency of cleaning, and try to let the owners feel a warm and clean environment from the moment they live in the community.

4. Early safety precautions

In the early stage of property management, first, we should pay special attention to the security precautions against theft, strengthen the number of inspections in the community, make inspection records, handle suspicious situations in time, and report theft in time. The second is to register people entering and leaving the community in time. Third, we should make full use of the existing security implementation to reduce the probability of theft. Fourth, pay special attention to the control and guidance of vehicles entering and leaving the community, so as to reduce the traffic pressure and maintain the living order of the community.

5, early relationship coordination

In the early stage of property management, various contradictions broke out. In this regard, the property management company can neither shirk all contradictions to the property construction unit, nor promise to solve all problems reflected by the owners. We should coordinate and solve the problems reflected by the owner in the shortest time according to the size and difficulty of the existing problems.