Is it reasonable to send it to the residential property by express delivery?

Hello, if the courier can charge extra for "door-to-door delivery" under certain circumstances, in this case, can I accept it or not? It is impossible to generalize according to the specific situation and specific problems.

Generally speaking, in our daily life, when the goods we buy online contain courier fees, it covers this part of the service delivered by couriers, and many times, it is unreasonable for couriers to put the goods we buy in residential properties or other places in order to save time or for their own convenience. In this case, it is unacceptable for me to charge a door-to-door delivery fee outside the express post.

However, we should also consider some realities. For example, we live in a remote place, so it is unrealistic for the courier to deliver the goods he bought completely, because it will cost the courier a lot of time and energy, and he is not convenient to pick up the courier at a fixed courier point. In this case, you need to pay extra fees to the courier or courier company. It is perfectly normal and reasonable for the courier to deliver the goods to your door. In addition, when you are in the process of express delivery, no one at home receives the express parcel, and you want the courier to deliver the goods to yourself within the time specified by you. In this case, it is understandable to give the courier a certain extra fee as compensation. After all, we can't just consider our own convenience and ignore the reality of couriers and what they encounter in the process of home delivery.

Official website, the State Post Bureau, issued the Notice on Soliciting Opinions on National Standards for Express Service (Draft for Soliciting Opinions). One of the biggest changes in the new national standard is the classification and refinement of the delivery methods. Delivery methods should mainly include door-to-door delivery, delivery to intelligent delivery service terminal (box delivery) and delivery to express service station (station delivery).

Another major change in the new national standard-subdividing user orders into two ways: ordering through express service providers and ordering through e-commerce platforms. The new national standard clearly points out in "Delivery Time" that the main body of express delivery service should provide at least two free deliveries for express delivery, and the delivery time is 8: 00-20: 00.

The interval between two free deliveries should be more than 8 hours, unless there is an agreement with the user. For the express mail that fails to be delivered twice at home, the courier service subject can agree with the recipient to deliver it by delayed delivery or box delivery or station delivery; If the recipient still chooses to deliver the goods to the door, the courier service subject may charge extra fees, but it shall inform the recipient of the charging standard in advance. If the recipient cannot be contacted, the express mail can be handled according to the sender's requirements.

In addition, the user's order is subdivided into two ways: ordering through the express service subject and ordering through the e-commerce platform. E-commerce operators shall truthfully provide the sender's name, contact information and the recipient's name, contact information, address, commodity name and other necessary information to the courier service subject, and shall not make unreasonable restrictions or attach unreasonable conditions by using service agreements, trading rules and technologies. So who will benefit from the revision of the national standard for express delivery services?

The classification of delivery methods is refined, which balances the interests between consumers and express service providers. Lawyer CoCo Lee, a special researcher of the Economic and Social E-commerce Research Center and a senior partner of Shanghai Hansheng Law Firm, said that the draft did not stipulate whether there was a priority among various delivery methods such as "box delivery", "station delivery" and "door-to-door", so users could choose when placing an order.

As for the door-to-door charges, the delivery times of 5.4.2.3, the service link in the third part of the opinion draft, stipulates that the express delivery service subject should provide at least two free deliveries for door-to-door delivery of express mail, and the delivery time is 8: 00-20: 00. The interval between two free deliveries should be more than 8 hours, unless there is an agreement with the user. For the express mail that fails to be delivered twice at home, the courier service subject can agree with the recipient to deliver it by delayed delivery or box delivery or station delivery; If the recipient still chooses to deliver the goods to the door, the courier service subject may charge extra fees, but it shall inform the recipient of the charging standard in advance. If the recipient cannot be contacted, the express mail can be handled according to the sender's requirements.