How to write the beginning and end of the annual summary of property?

The annual summary of the industry begins with "Dear owners, property workers and partners" and ends with "In the past year, we have made a lot of achievements, but there are also some shortcomings".

1. Dear owners, property workers and partners, during this year, * * * has experienced many challenges and opportunities. Today, I am honored to stand here and report to you the work summary of our property management center in the past year. Over the past year, we have always adhered to the service concept of "people-oriented, customer first", constantly improved the service quality, and strived to provide more high-quality, efficient and convenient services for the owners.

In the past year, many achievements have been made, but there are also some shortcomings. In the new year, we will continue to adhere to the service concept of "people-oriented, customer first", constantly improve the service system, improve service quality, and strive to provide more high-quality, efficient and convenient services for owners. At the same time, we also hope to get the support and understanding of the majority of owners, let us work together to create a better future! Thank you! " .