Personal summary of customer service's own work content 5 articles

Work summary is actually a comprehensive review, inspection, analysis and evaluation of one's past work, summing up experience and lessons from rational understanding and defining the direction of future efforts. The following is my personal summary of customer service work, welcome to read!

Personal summary of customer service work 1

I majored in broadcasting in college. I want to find a job in a TV station after graduation, but the conditions there are too harsh, and my ability and qualifications can't meet the requirements. As a result, of course, I can't find a job in the TV station. From then on, I want to be a radio announcer. I was confident in my sound quality, but I still failed. Finally, I had to work as a customer service staff in a telecommunications company. The most important thing for telecom customer service staff is not to meet directly at the customer's home, but to work by telephone, where my sound quality has been fully exerted. Over the past year, with the correct leadership and care and help of the company's Party Committee, I have earnestly studied the important thought of "Eight Honors and Eight Disgraces", firmly established the concept of honor and disgrace with the content of "Eight Honors and Eight Disgraces", and done a good job in telecom grassroots customer service according to the working ideas determined by the Party Committee. Now let me sum up my work for the whole year:

First, based on work, love work and work hard. As a customer service staff, I always insist on "doing simple things well is not simple".

Take everything seriously at work, and always try to do it actively whenever you encounter complicated trivial matters; When colleagues encounter difficulties and need to take over, they can give up their rest time without complaint, make a good work plan, resolutely obey the company's arrangement and devote themselves to their work.

Second, study hard and keep pace with the times theory is the forerunner of action.

As a grassroots telecom customer service staff, I deeply understand that theoretical study is not only a task, but also a responsibility and a realm. Over the past year, I have been studying hard, trying to improve my theoretical level, strengthening my thinking ability, paying attention to integrating theory with practice and exercising myself with practice.

1, pay attention to integrating theory with practice. In work, theory is used to guide solving practice, and the purpose of learning is more important than application. Under the guidance of theory, we should constantly improve the ability to analyze and solve problems, and enhance the principle, systematicness, foresight and creativity in our work.

In the three years since I came to the company, I have paid attention to transforming theory into my own scientific thinking method, into a correct grasp of practical work, into a way of thinking to guide work, actively studying new situations, solving new problems, taking a new path, overcoming old thinking, quitting "empiricism" and expanding my thinking.

2. Pay attention to overcoming "laziness" in thought. Adhere to the system and carry out theoretical study as planned. First of all, don't regard theoretical study as a "soft indicator" and an extra burden, and consciously participate in the concentrated study of party classes every quarter; Secondly, according to your own study plan, adhere to individual self-study, carry forward the spirit of "nails", squeeze time to study, correctly handle the contradiction between work and study, don't neglect study because of busy work, and don't relax study because of heavy tasks.

In my future work, I will continue to carry forward my past work style. I will continue to work hard, keep a good relationship with customers at work, solve customers' difficulties with the best service and let me solve customers' problems with the best service. That's how it works. I love my job. I already love my job very much. I will continue to work hard in the future and do my best for the development of the company!

Personal summary of customer service's own work content II

Time flies. I have been in the company for more than a year. When I first arrived here, everything here was new to me. But after the novelty, I am disciplined and strict, which is completely different from my previous student life.

As a customer service staff, I gradually feel that customer service work is constantly accepting various challenges in the ordinary and constantly looking for the meaning and value of work. An excellent customer service staff, skilled business knowledge and superb service skills are necessary, but I personally think that at the same time, on the basis of these two points, we should try our best to make boring and monotonous work colorful and learn to treat work as a kind of enjoyment. First of all, being honest with users, treating users as relatives or friends, and sincerely providing users with practical and effective suggestions and help is one of the prerequisites for happy work. Secondly, when providing consultation for users, we should listen carefully to users' questions, analyze and guide them in detail, and prevent customers from being dissatisfied because of service attitude problems.

All along, the company takes smile service as its own responsibility, takes customer satisfaction as its purpose, stands on its own duty, loves its post and is dedicated to its work, and strives to do a good job in customer service. As a newcomer who has been engaged in the securities industry for a short time, I do have some shortcomings. First, lack of work experience and loopholes in actual work. Second, work innovation is not enough. Third, at work, people are sometimes impatient and eager to achieve success. Therefore, in the next step, I need to overcome and improve, and strive to do the following:

First, study hard and keep pace with the times.

Theory is the forerunner of action. As a customer service staff, I deeply understand that learning is not only a task, but also a responsibility, which is the actual need of work. In the future, I will strive to improve my business level, pay attention to integrating theory with practice, exercise myself with practice, and contribute my meager strength to the company.

Second, based on their own duties, love their jobs and dedication.

1. As a customer service staff, I always think that "it is not easy to do simple things well". Take everything seriously at work, and always try to do it actively whenever you encounter complicated trivial matters. When colleagues encounter difficulties and need to cover for them, they can give up their rest time without complaint, resolutely obey the arrangement of the company and devote themselves to the work of covering for them. Whenever a company wants to develop new business, it always has a comprehensive and detailed understanding and mastery of the new business. Only in this way can we better answer customers' inquiries and make the company's new business develop in an all-round way.

2. At work, everyone should give detailed answers to customers' inquiries in strict accordance with the working idea of "customer first, service first". For the problems reflected by customers, we should actively and steadily solve the problems that can be solved, and actively and truthfully report the problems that cannot be solved to the superiors, and strive to give customers an answer as soon as possible. For the problems raised by customers, whether they are solved or not, they should be registered in detail, consulted every day, and solved in time when problems are found, effectively eliminating mistakes and omissions. At the same time, humbly consulting old colleagues is also the focus of doing a good job. Learning from their work experience and skills is not only beneficial to their own work, but also conducive to coordination and communication with various departments.

Don't be late, don't leave early and don't be lazy. Can conscientiously and actively complete the tasks assigned by the leaders.

Personal summary of customer service's own work content 3

In a blink of an eye, the first half of 20 years passed in our busy work.

Looking back at the customer service department of the property company in the first half of the year, it can be said that it is a half year of further development and a half year of continuous improvement and perfection of various management functions. Among them, the property customer service department has been concerned and supported by the company leaders, and has also received great assistance from other departments. After the efforts of all the customer service staff for half a year, the work of the customer service department has made great progress compared with the previous year, and various work systems have been continuously improved and implemented. The service concept of "business first" has been deeply imprinted in the hearts of every customer service staff.

Looking back on the customer service work in the past year, there are gains and losses. The customer service work in the past year is summarized as follows:

First, deepen the implementation of the company's rules and regulations and customer service system.

On the basis of various rules and regulations preliminarily improved in 20__, the first half of 20__ year focused on deepening implementation. Therefore, the customer service department has deepened its knowledge and understanding of property management according to the company's development. At the same time, with the introduction and improvement of some laws and regulations in the property management industry, the customer service department has also adjusted the relevant systems of customer service in time to better adapt to the new situation.

Two, integrate theory with practice, and actively carry out the training of customer service personnel.

Make use of the regular meeting time of customer service department every Friday to strengthen the training of personnel in this department. The training work is carried out according to the practical problems encountered in the work in the past week, so that the combination of theory and practice makes every customer service staff have a deeper understanding of the "service concept".

Third, the daily maintenance processing

According to the workload statistics of each weekend, "Daily Reception" has received more than ten kinds of maintenance. According to the different maintenance contents, actively dispatch workers to solve the problem in the shortest time. At the same time, pay a return visit in time according to the completion of the repair report.

Four. Collection of residential property fees _

According to the charging index issued by the company at the beginning of the year, actively carry out the collection of property fees in _ _ _ District. Finally, with the support of property managers, secretaries and other departments, the charging targets issued by the company were completed.

Verb (abbreviation of verb) collection of energy fee

At the same time, we completed the quarterly meter reading work in District _ as scheduled, and completed the new task assigned by the company-the first meter reading work in District _.

Six, _ District bottom commercial leasing work

We made a plan to benefit the bottom merchants, and successfully introduced the "supermarket, pharmacy" project in the second half of the year.

Seven. Take back some buildings

In _ month, the recovery of _ # and _ # was completed; At the same time, the recovery of some relocated buildings (units _ #- 1 and 2) has been completed.

Eight. Decoration and layout of parks during festivals.

Actively complete the decoration and layout work in the park during various festivals. This year, the company increased the decoration and layout of the park during the _ Festival (a festival that attracts young people very much), and bought _ and its various decorations in the lobby of the community _ gate and _ district.

IX. Owners' Forum

On the eve of _, the annual owners' forum was organized. Invited owners spoke actively at the meeting, fully affirmed the service work of the property management company, and put forward reasonable suggestions.

In a word, on the basis of our work in the first half of 20__, we are full of confidence and hope for the second half. In the new half year, we firmly believe that as long as we work hard, struggle hard, actively explore and be enterprising, we will be able to complete all the work indicators issued by the company with "maximum efforts".

Personal summary of customer service's own work content 4

The new year is coming, full of challenges and opportunities. I must work harder. It seems easy, but it needs hard work, attitude, confidence and endurance. I firmly believe that under the correct decision of company leaders, with the assistance of colleagues and my unremitting efforts, 65438+February will be 1 month for my transformation in Usfine.

(a) enhance the sense of responsibility, obey the leadership arrangement, actively communicate with the leadership, improve work efficiency.

We should take the initiative to get the work to the point and implement it, so as to reduce work mistakes. Always adhere to the attitude of asking if you don't understand, learning more if you don't understand, cooperating with colleagues and reporting work and suggestions to leaders. As a newcomer, you should put yourself down a little and understand the strength and importance of the team.

(2) Study hard and improve professional service ability.

When it comes to the study of work-related knowledge, I am not afraid of hardships and try my best to overcome them. I have encountered many new things, new problems and new situations that I seldom touch or even never understand. Such as service letter processing, refund process, order registration details processing, telephone verification, answering guest questions and so on. Faced with these problems, you should know more about yourself, be familiar with the company's products, order operation and how to manage, so as to quickly enter the work role and express it to customers in professional language.

(3) Take more actions and stick to the post responsibilities.

English customer service post, long working hours, heavy tasks, great pressure, night shift, shouldering the company image. Therefore, what is needed is someone who has a sense of responsibility, is not afraid of hardships, can endure hardships and is willing to contribute. We should also learn to constantly adjust our emotions and decompress ourselves.

There is no size of work, but the division of labor is different and the contribution is not much. Look at the intention, there is no need to haggle over every ounce. Just out of school, we have little social experience and work experience, so many people describe us as "high-minded and low-minded" However, I personally think that my self-motivation is very strong, and my biggest feature is that I can learn well and treat people sincerely. At work, we should be diligent in our own work, be modest and prudent, be neither arrogant nor impetuous, and not be a giant of words. Whether it is the daily affairs in the office or the tasks at work, I will do better with my heart. Learn to summarize, analyze and induce in time and professionally, and finally complete my promotion and growth. Learn to use the company's good environment to hone yourself, broaden yourself and improve yourself.

(4) Be good at thinking and integrate theory with practice.

Be a careful person at work. Under the guidance and care of the company leaders, I gradually became familiar with the work situation. Through careful observation and attention, reflection and summary, I have absorbed the essence, extracted the dross, and constantly summed up experience in my work. Seize and discover the bright spots in everyone's work, learn and improve themselves.

Personal summary of customer service's own work content 5

To do customer service sales, we must first understand the needs of customers and know what customers are thinking.

First, know the customer.

Customers who shop online will have a little idea of taking advantage of small things, and of course I will.

There are generally three situations when customers come to buy your things.

First of all, the buyer began to bargain with you and asked if you could lower the price of this Dongdong and give me a discount. Customers all want to buy good quality and cheap baby. Merchants generally don't lower the set price unless they do activities on holidays, because some merchants have really low profits, and the customer service said once or twice that customers don't care about the price, then they will think of other discounts.

That is, since we can't make a counter-offer, how about sending it to me for free? In fact, this is also a counter-offer. The problem of postage varies from family to family, the price given by the courier company is different, and the nature of the products of the merchants is different, so it is more expensive to ask the merchants to avoid the bill than to make a counter-offer. What's more, I want the seller to give me a small gift. Since we can't make a counter-offer or waive the bill, we can just give you a small gift as a souvenir! Sellers usually do this, because the cost is not very high, and the customers who give small gifts are also happy. People always want to take advantage of a little to comfort themselves.

Online shopping is not as tangible as it is in reality. People have to keep an eye on it, and it is understandable what customers want. If you think of yourself as a buyer, you know what you will ask your customers. We are still in the service industry, so we must be patient and enthusiastic. Customer satisfaction is our greatest pursuit, and what customers care about is what we will try our best to do, so as to make sales better.

Second, understand the goods.

To do a good job in customer service, the most important thing is to understand the nature of the goods you want to sell, so that you can successfully complete the sales work when the buyer intends to buy the goods. If you don't know the goods, then when the buyer asks about the goods, you will have a stagnant reply, and the speed of replying information will change, which will easily affect the buyer's desire to buy. Also, you must answer the questions put forward by customers truthfully, and don't deliberately praise your products, because once customers receive the goods and introduce them, they will feel lost, and it is very likely that they will give you a medium or bad review, which will not be worth the candle. If the buyer doubts the quality of the goods, you can suggest the buyer to refer to the evaluation information, because it is more objective, and it is really good for everyone to say yes, which is one of the best ways for you to promote sales.

Third, after-sales service.

This is also very important, we should do a good job in quality control and return. Because you're facing God.

Seize the old customers, build a customer base, get twice the result with half the effort.

For regular customers, you can mark them and give them a discount or free mail next time you come, because this will attract new customers. ordinary

Customers who think things are good will introduce them to friends or colleagues, or for example, if they buy clothes, colleagues think clothes look good and ask where they bought them. Then a new order will come. Therefore, when talking about Want Want, we should be careful and sincerely serve our customers, so that customers can truly feel the treatment of God.

To do a good job in online store sales, you must master skills, which can't be done simply. You should study more and be good at summing up, so that your work will be smoother and smoother.