Grades and charges of property service standards

Property classification standards are as follows:

1, the first-class property management service level. In principle, property management enterprises should hold the second-class or above property management qualification certificate, or the third-class property management enterprises with more than three years of residential district management experience. More than 80% of the property management personnel should hold the property management employment certificate, and more than 80% of the property management personnel should have college education or above.

2, the level of secondary property management services, property management companies should have more than three property management qualification certificates;

3, three-level property management service level, more than 50% of managers should hold property management, job certificates.

Second, the standard of property fees

There are four levels of general property fees. Four-level property fee charging standard means that the residential property fee charging standard is divided into four standards: one, two, three and four, but the charging standard in each place is slightly different. The specific charging standard of property fees should be announced according to the local price bureau. The charges of these four standards are about 1.00 yuan/month/square meter, 0.75 yuan/month/square meter, 0.5 yuan/month/square meter and 0.35 yuan/month/square meter (including taxes). Specifically:

(1) The first-class charging standard is 1.00 yuan/month. Square meters (including taxes).

1. Basic conditions

(1) Community closure; Having a property management service room with a total residential construction area of not less than 3‰; The greening rate is above 35% (including water surface);

(2) Greening leisure activity centers and venues 1500 square meters or more; More than 300 square meters of fixed activity hall;

(3) 65,438 special fixed parking spaces +0 /3 households;

(4) Having a building visual intercom system, a monitoring system, an electronic patrol system or three or more other safety precautions;

(5) Fixed stadiums should have at least two facilities.

2. Maintain public order

(1) The gatehouse is beautiful and tidy, with neat clothes, and designated personnel are on duty 24 hours a day, with the main entrances and exits not less than 12 hours. Verify the entry of motor vehicles into the area; Registration and renewal of foreign motor vehicles.

(2) Conduct 24-hour uninterrupted patrol according to the specified route and time, no less than 12 times, patrol key parts of the community once every hour, and make patrol records. Ask suspicious personnel during the patrol, and report to relevant departments in time when finding fire or security risks and accidents.

(3) Public entertainment facilities and swimming pools in the community should be provided with safety warning signs.

(4) Guide the motor vehicles entering and leaving the community to drive in an orderly manner and park at the designated location. Non-motor vehicles are parked neatly.

(5) 24-hour safety monitoring shall be conducted by the central monitoring room and recorded in time.

(6) Take care of public property, including doors, windows, fire-fighting equipment, manhole covers, rain grates, sketches, flowers, grass, trees, etc.

(7) There are emergency plans for emergencies such as fire and flood.

(8) Conduct regular fire-fighting training for service personnel, ensure smooth fire-fighting access, and enable fire-fighting equipment at any time.

3. Cleaning services

(1) The public areas (hardened ground, primary and secondary roads) in residential areas shall be cleaned twice a day to keep them clean and tidy; Outdoor signs, billboards, mailboxes, etc. Wipe it twice a week.

(2) The public * * * area should be cleaned daily by designated personnel to keep the public * * * area clean and tidy.

(3) Public corridors are cleaned twice a day; Scrub the handrails twice a day to keep them clean and tidy.

(4) According to the actual situation of the community, arrange garbage bins, garbage bins and garbage bags reasonably.

(5) Collect garbage according to the entrance and floor of the building, twice a day.

(6) The garbage should be cleaned daily, and the trash can and dustbin should not overflow.

(7) The garbage facilities shall be cleaned twice a day without peculiar smell.

(8) Glass in public areas shall be scrubbed 1 time every week.

(9) Clean up the accumulated water, snow and fireworks on the main roads and secondary roads in the area in time.

(10) Carry out cleaning inspection, and the corridor is free from hanging, scribbling and disorderly stacking.

(1 1) Establish a disinfection management system, carry out disinfection work according to the actual situation, put disinfection drugs in time, and effectively control the breeding of pests such as rats, cockroaches, mosquitoes and flies.

(12) Keeping pets conforms to relevant regulations, giving advice to violators and reporting to relevant departments for handling.

(2) The secondary charging standard is 0.75 yuan/month. Square meters (including taxes).

1. Basic conditions

(1) Community closure;

(two) there are not less than 3‰ of the total construction area of residential quarters for property management services;

(3) The greening rate is above 30% (including water surface); Greening and leisure activity center, site 1000 m2;

(4) The fixed activity hall is more than 200 square meters;

(5) Having a building visual intercom system, a monitoring system, an electronic patrol system or one or more other safety precautions;

(6) Not less than one sports ground.

2. Maintain public order

(1) The gatehouse is clean and tidy, and the personnel are dressing. Designated personnel are on duty 24 hours a day, with the duty time of main entrances and exits not less than 10 hour. Verify the entry of motor vehicles into the area; Registration and renewal of foreign motor vehicles.

(2) Conduct 24-hour uninterrupted patrol according to the prescribed route and time, no less than 8 times, patrol key parts of the community every 2 hours, and make patrol records. Ask suspicious personnel during the patrol, and report to relevant departments in time when finding fire or security risks and accidents.

(3) Public entertainment facilities, pools and other parts of the community shall be provided with safety warning signs.

(4) Guide the motor vehicles entering and leaving the community to drive in an orderly manner and park at the designated location. Non-motor vehicles are parked neatly.

(5) 24-hour safety monitoring shall be conducted by the central monitoring room and recorded in time.

(6) Take care of public property, including doors, windows, fire-fighting equipment, manhole covers, rain grates, sketches, flowers, grass, trees, etc.

(7) There are emergency plans for emergencies such as fire and flood.

(8) Conduct regular fire-fighting training for service personnel, ensure smooth fire-fighting access, and enable fire-fighting equipment at any time.

3 cleaning service

(1) The public areas (hardened ground, primary and secondary roads) of the residential area shall be cleaned 1 time every day, which shall be clean and tidy; Outdoor signs, billboards, mailboxes, etc. Erased every week 1 time.

(2) The public * * * area should be cleaned daily by designated personnel to keep the public * * * area clean and tidy.

(3) Public corridors are cleaned every day 1 time; Scrubbing handrails 1 time every day to keep them clean and tidy.

(4) According to the actual situation of the community, arrange garbage bins, garbage bins and garbage bags reasonably.

(5) Collect garbage at the entrance of the building twice a day.

(6) The garbage should be cleaned daily, and the trash can and dustbin should not overflow.

(7) Garbage facilities shall be cleaned daily 1 time, without peculiar smell.

(8) Glass in public areas should be scrubbed twice a month.

(9) Clean up the accumulated water, snow and fireworks on the main roads and secondary roads in the area in time.

(10) Carry out cleaning inspection, and the corridor is free from hanging, scribbling and disorderly stacking.

(1 1) Establish a disinfection management system, carry out disinfection work according to the actual situation, put disinfection drugs in time, and effectively control the breeding of pests such as rats, cockroaches, mosquitoes and flies.

(12) Keeping pets conforms to relevant regulations, giving advice to violators and reporting to relevant departments for handling.

(3) The third-level charging standard is 0.50 yuan/month. Square meters (including taxes).

1. Basic conditions

(1) Community closure;

(2) Having a fixed management service room;

(3) The greening rate is above 25%;

(4) The greening leisure activity center and venue are more than 500 square meters;

(5) The fixed activity hall 100 square meter or more; There are simple sports equipment and facilities.

2. Maintain public order

(1) The gatehouse is clean and tidy, and the personnel are dressing. Designated personnel shall be on duty 24 hours a day, and the main entrances and exits shall be on duty for at least 8 hours. Verify the entry of motor vehicles into the area; Registration and renewal of foreign motor vehicles.

(2) Patrol according to the specified route and time, including not less than 5 times at night, and each patrol is not less than 1 hour, and make patrol records. Ask suspicious personnel during the patrol, and report to relevant departments in time when finding fire or security risks and accidents.

(3) Public entertainment facilities, pools and other parts of the community shall be provided with safety warning signs.

(4) Guide the motor vehicles entering and leaving the community to drive in an orderly manner and park at the designated location. Non-motor vehicles are parked neatly.

(5) Take good care of public property, including doors, windows, fire-fighting equipment, manhole covers, rain grates, sketches, flowers, grass and trees.

(6) The fire escape is clear and the fire fighting equipment can be started at any time.

3. Cleaning services

(1) The public areas (hardened ground, primary and secondary roads) of the residential area shall be cleaned 1 time every day, which shall be clean and tidy; Outdoor signs, billboards, mailboxes, etc. Wipe 1 time every half month.

(2) Public corridors are cleaned every day 1 time; Handrails should be scrubbed twice a week to keep them clean and tidy.

(3) According to the actual situation of the community, arrange garbage bins, garbage bins and garbage bags reasonably.

(4) Collect garbage at the entrance of the building, once a day 1 time.

(5) The garbage should be cleaned daily, and the trash can and dustbin should not overflow.

(6) The garbage facilities shall be cleaned twice a week without peculiar smell.

(7) Glass in public areas shall be scrubbed 1 time every month.

(8) Clean up the accumulated water, snow and fireworks on the main roads and secondary roads in the area in time.

(9) Carry out disinfection work according to the actual situation, put disinfection drugs in time, and effectively control the breeding of pests such as rats, cockroaches, mosquitoes and flies.

(10) Keeping pets conforms to relevant regulations, giving advice to violators and reporting to relevant departments for handling.

(4) The four-level charging standard is 0.35 yuan/month. Square meters (including taxes).

1. Basic conditions

(1) The community is basically closed;

(2) Having a fixed management service room;

(3) There are simple green spaces, trees and plants.

2. Maintain public order

(1) There is a guard room, and designated personnel are on duty 24 hours a day. Verify the entry of motor vehicles into the area; Registration and renewal of foreign motor vehicles.

(2) Public entertainment facilities and swimming pools in the community should be provided with safety warning signs.

(3) The fire escape is clear and the fire fighting equipment can be started at any time.

3. Cleaning services

(1) The public areas (hardened ground, primary and secondary roads) of the community are cleaned 1 time every day, which is clean and tidy.

(2) Public corridors are cleaned every day 1 time; Handrails should be scrubbed 1 time every week to keep them clean and tidy.

(3) According to the actual situation of the community, arrange garbage bins and garbage bins reasonably.

(4) Collect garbage at the entrance of the building, once a day 1 time.

(5) The garbage should be cleaned daily, and the trash can and dustbin should not overflow.

(6) Garbage facilities shall be cleaned once a week 1 time, without peculiar smell.

(7) Scrub the glass in public areas every 2 months 1 time.

(8) Clean up the accumulated water, snow and fireworks on the main roads and secondary roads in the area in time.

(9) Carry out disinfection work according to the actual situation, put disinfection drugs in time, and effectively control the breeding of pests such as rats, cockroaches, mosquitoes and flies.

(10) Keeping pets conforms to relevant regulations, giving advice to violators and reporting to relevant departments for handling.

legal ground

Article 35 of the Regulations on Property Management

The realty service enterprise shall provide corresponding services in accordance with the stipulations of the realty service contract.

The realty service enterprise fails to perform the realty service contract, causing personal and property safety damage to the owner, and shall bear corresponding legal responsibilities according to law.

Article 36 of the Regulations on Property Management

When undertaking the property, the realty service enterprise shall go through the formalities of property acceptance with the owners' committee.

The owners' committee shall hand over the information specified in the first paragraph of Article 29 of these regulations to the realty service enterprise.

Article 944 of the Civil Code of People's Republic of China (PRC): Owners' Obligation to Pay Property Fees

The owner shall pay the property fee to the property service provider as agreed. If the property service provider has provided services in accordance with the agreement and relevant regulations, the owner shall not refuse to pay the property fee on the grounds that he has not accepted or does not need to accept the relevant property services.

If the owner fails to pay the property fee within the time limit in violation of the agreement, the property service provider may urge him to pay it within a reasonable period of time; If the payment is not made within a reasonable period, the property service provider may bring a lawsuit or apply for arbitration.

The property service provider shall not stop power supply, water supply, heat supply and gas supply to demand payment of property fees.