Job responsibilities of outbound customer service

Job responsibilities for outbound customer service 1 Job responsibilities:

1. outbound service: value-added services of operators, questionnaires, invitations, telephone promotion, etc.

2. Foreign business: customer service reception, troubleshooting, registration and filing, etc. Qualifications:

1, college degree or above, 18-35 years old, Mandarin standard, ladies preferred;

2. Proficient in basic computer operation and input more than 45 Chinese characters per minute;

3. Have team spirit, good sense of service and be able to obey the arrangement of the company.

Welfare benefits:

1, salary: 1620-4000 yuan (basic salary+meal supplement+Man Qin+performance bonus), and the company pays five insurances; Work no more than 40 hours a week, with weekends every week.

2. Benefits: provide accommodation, enjoy paid induction training, company quarterly birthday party, company annual spring outing, company annual meeting, participate in the selection of outstanding employees and other benefits;

3. Probation period: one month (salary is the same as that of regular employees).

4. Promotion space: team leader, supervisor, project manager, quality inspection, etc. (There is a lot of room for improvement)

Job responsibilities for outbound customer service Part II Job responsibilities:

By telephone, we can inform our valued mobile users of some preferential activities, return visits and other services. Can improve personal communication, reaction and stress resistance.

Qualifications:

1, regardless of gender, 18 years old or above, 30 years old or below, college degree or equivalent, those with excellent conditions can be relaxed to secondary school or high school;

2, standard Mandarin, like to communicate with people, have patience and affinity;

3. Love customer service, good service awareness and teamwork spirit;

4. Strong communication and expression skills and strong psychological endurance; ;

5, familiar with the basic computer operation and office software, typing speed is not less than 30 words/minute.

6, with or without experience, fresh graduates can also.

Job Responsibilities of Outbound Customer Service Chapter III Daily Management:

1. Attendance and duty arrangement;

2. Formulate departmental rules and regulations and supervise their implementation.

3. Responsible for the performance appraisal of department employees;

4. Daily meetings;

5. Training to improve service level;

6. Formulate the work objectives and plans of the customer service department;

7. Supervise the work of employees in the department and report to the superior supervisor;

8. Inspection and tracking of complaint records;

9. Summarize complaints, summarize and form handling documents, and take preventive measures to improve the quality of services or products.

10. satisfaction survey method copy

1 1. Horizontal and vertical communication, cooperation and docking of company departments.

Customer service is the company's window:

1. Pay attention to service attitude and terminology.

2. Establish the company's external image

3. Provide company information in a positive way,

Maintain customers:

1. Do a good job in customer file management.

2. Visit customers regularly for in-depth development.

3. Maintain high-quality potential customers and develop them into customers.

4. Inform customers of preferential activities in time.

5. Every return visit brings useful or beneficial information to customers, which makes customers willing to accept employees' return visits.

Handling of complaints:

1. Customer service should listen to customers' opinions if they have complaints.

A. Unclear facts: expressing understanding and clarifying facts

B. If our service is deficient: apologize, make up in time and deal with it as soon as possible.

2. Determine customer satisfaction

3. Regularly report the service quality table and business statements.

Satisfaction survey:

It is necessary to find out the key factors that affect customer satisfaction through investigation activities, so as to prescribe the right medicine and formulate effective customer satisfaction strategies in the process of improving customer satisfaction.

1. Establish a complaint and suggestion system so that customers can express their opinions. Complaint telephone number; message board

2. Satisfaction questionnaire (questionnaire): list all the factors that may affect customer satisfaction, then rank them from the most important to the least important, and finally select several factors that enterprises are most concerned about, so that respondents can help judge the importance of these factors; Divided into: highly satisfied, generally satisfied, no opinion, partially dissatisfied, extremely dissatisfied.

3. As a customer experience, better understand the service of the enterprise, and tap the shortcomings.

4. In-depth investigation, an in-depth interview on a certain issue.

Outbound customer service responsibilities 4 1) Responsible for accepting and properly handling customer complaints, adjusting the relationship between customers and the company, answering all kinds of inquiries raised by customers, sorting out and conveying the specific requirements of customers;

2) Responsible for the production, follow-up and promotion of customer websites;

3) Take photos of customers' products and upload them to the website;

4) Responsible for the management of customer domain name registration and general website registration;

5) FTP application of the branch and management after distribution; Open the mailbox of the customer's enterprise;

6) Maintain the latest member recommendation and internal publicity materials of the company's product platform, and enter them into the product platform database; Online promotion of customer websites other than Mingwan platform;

7) Be responsible for organizing the analysis of the company's product satisfaction survey, and timely reporting the statistical analysis report and product quality problems to relevant departments and the general manager;

8) Coordinate the problems in the service process of the company in time, record some opinions and suggestions, and feed them back to the company leaders in time;

9) Track the unresolved technical problems of users and properly handle them;

Job Responsibilities for Outbound Customer Service Chapter 5 Job Description:

1, responsible for answering the hotline, patiently listening to customers' inquiries about tourist routes, being enthusiastic and professional, giving accurate and professional answers to relevant air ticket inquiries, and reaching a deal;

2. Clearly explain the design ideas of relevant tourist routes and correctly guide customers' consumption;

3. Complete the inquiry, quotation, reservation and ticketing of international air tickets quickly, accurately and professionally according to customer needs;

4. Master the relevant operating instructions of the black screen.

5. Help customers deal with rescheduling and refund;

6. Cooperate with colleagues and supervisors to actively complete sales tasks;

7. Collect the guest's opinions and suggestions, handle the guest's complaints in real time and give feedback to the superior in time.

Job requirements:

1, aged 20-35, with more than half a year working experience in airlines, travel agencies and international/domestic air ticket agents is preferred;

2. Knowledge of international freight rates and international/domestic air tickets (such as airport information and visa knowledge). ) priority;

3. International air passenger transport qualification certificate is preferred;

4, Mandarin standard, articulate;

5. Lively and cheerful personality, sense of responsibility, good communication and coordination skills, professionalism and teamwork spirit;

6. Skilled computer keyboard operation, with a typing speed of at least 50 words per minute;

7. Strong learning ability, strong pressure resistance, proactive work, serious and responsible, innovative and flexible;

8. Be able to work in shifts for 24 hours.

Responsibilities of outbound customer service 6 1. Responsible for assisting the customer service assistant on duty to receive the owner's visit, accept the decoration application and various accreditation services;

2. Responsible for the internal affairs of the department and the drafting, printing and distribution of various documents;

3. Be responsible for summarizing and reporting the monthly material demand plan and monthly material consumption report of the department;

4, responsible for the establishment and management of the department's work data files and business records;

5. Collect and sort out laws and regulations related to property management;

6. Responsible for receiving and registering letters;

7. Assist the supervisor to prepare relevant statistical statements of the department;

8. Complete other tasks assigned by superior leaders.

Outbound customer service 7 1 responsibilities, file arrangement in the department, material inventory arrangement;

2. Draft and track the related processes of material procurement and payment application within the department;

3. Receive consulting customers, report emergencies in time, and understand and follow up related complaints;

4. Assist in organizing construction holidays or other customer appreciation activities;

5. Maintain the official WeChat account, soft text push, poster production and other new media operations;

6, construction outsourcing service bidding documents, outsourcing contract draft writing;

7. Edit and send the first draft of written letters from various departments, customers and external suppliers, record meeting minutes and summarize the work;

8. Handle other emergencies and other matters assigned by superiors.