Five personal work plans for sales staff

Shop assistant, a person engaged in the sale of goods and services in the business premises. From the marketing point of view, all people who meet customers directly and provide sales services to customers can be called salespeople. The sales service here includes three stages: pre-sale, in-sale and after-sale. In a narrow sense, all the people who wait for and receive customers who come to the door on their own initiative are salespeople in the shops of commercial services. A shop assistant can also be called a shopping guide. The following are my collected model essays, which are welcome for your reference.

Five personal work plans for shop assistants (1)

Insist? Concept, business, mechanism, management, operation, service, technology and culture? Eight innovations, such as the thorough implementation of the municipal party committee, the municipal government and the superior company's work arrangements for our city, with Scientific Outlook on Development as the guide, and always taking business development as the top priority. Seize the two main lines of new rural construction and industry informatization, give full play to the leading role of communication operators, continue to strengthen network construction and improvement, provide diversified information services, and provide network, technical and business support for improving the informatization level of our city.

Main working measures

1. Flexible use of combined marketing strategy to maintain the stock of traditional business and broaden the incremental transformation business.

On the basis of subdividing customer needs, customer groups and marketing areas, we should do a good job in maintenance and development by combining various marketing methods such as combined marketing, targeted marketing, experiential marketing and differentiated marketing.

(a) the fixed line to keep working.

1, continue to develop? New rural telephone? . By giving customers preferential telephone charges and increasing the number of customers, we will strive to develop 30%-50% of villages into new rural telephones next year.

2. Develop security mutual assistance business. Strengthen the assessment, build demonstration villages according to the time deviation schedule, hold on-site meetings, speed up development, and strive to develop 100% villages by the end of the first quarter.

3. Relying on the family brand 1+, vigorously develop home online, bundled sales with G network cards, and home gateway services to increase the stickiness of fixed-line and broadband.

4. Train the marketing and retention skills of front-line community managers and window staff, say one more word, and introduce package fees and new offers to customers who are interested in leaving the network.

5. Refine and revise the fixed-line retention indicators in performance appraisal, and conduct a double assessment of fixed-line households and income in the communities covered by community managers to mobilize the enthusiasm of employees for retention and marketing.

Broadband development work

1. Analyze the law of broadband development in recent years, the difference between the development in the south and the development in the north, and the difference between urban development and rural development, so as to lay the foundation for the accuracy of marketing task decomposition.

2. Intensify broadband publicity (especially in urban areas). On the basis of traditional propaganda methods, make exhibition boards in urban communities. Newly-built residential areas take the initiative to contact the property to make house numbers and building signs to promote broadband services.

3, strengthen internal assessment, one is to increase the proportion of scores in performance appraisal, and the other is to increase the rewards and punishments for marketing units and unit leaders.

4. Cooperate with the operation and maintenance department to promote 4m broadband and improve the arpu value of broadband.

5. Actively do a good job in localized marketing of broadband marketing policies of municipal companies.

6. Develop eye-catching services to promote broadband development with applications.

(III) Transformation of business development work

1. Telephone navigation service: in terms of retaining old customers, pay attention to customers whose subscription period expires every month and take the initiative to renew the agreement at home. In the development of new customers, we should focus on combing the situation of various industries, comparing marketing, and focusing on developing the first investigation and transfer business of the industry; Focus on the naming of leading enterprises (such as Qing Dongling, Meikeduo Group, etc. ).

Actively contact the Commission for Discipline Inspection of zunhua city to facilitate hotline inquiry and transfer of official fees. In view of the pressure of individual units' capital expenditure, it is planned to implement graded fees and give appropriate concessions for relevant units to bear.

2. Outdoor advertising business: First, do a good job in re-inviting outdoor advertising space in the old office area (one year will expire one after another); The second is to make outdoor billboards on the branches along the expressway and on the roofs of busy areas. Make a good market before production. The third is to try to attract investment through modular wall advertising.

3. Paper advertising business: planned to start in the second quarter of next year? Life guide? Yellow pages advertising, and strive to form 300 thousand yuan income. Try to carry out bill advertising business, the target customers are real estate developers, brand chain stores and so on.

4. Brand website building business: actively report the current website building situation of enterprises and the government to the competent department of the municipal party committee and municipal government, and strive for the support of government departments. Focus on government departments (bureaus and banks) and township governments, and strive for all township governments, bureaus and banks to build stations during the year.

5. Information charm business: combing the management and office status of various industries, analyzing and finding out the key points that need to be improved in management, and promoting the related functions of information charm business with cases of food and drug supervision, procuratorate, mining company, port and land. For units that have used information charm, they will give away functional modules to promote their use. Actively contact the government office, with the help of Tang Hai's successful experience, do a good job in marketing all aspects of the administrative examination and approval center to use information charm to ensure the signing of the contract in the first half of the year.

6. Eye-catching business: First, sort out the target customers, and collect the information of these industries as the marketing focus for chain stores, warehouses, merchants, production sites, schools, community access control and high-end families. The second is to compare marketing with typical cases of industrial applications, such as gas companies, heating stations and caring kindergartens. , extended to use within and between industries. Expand the mode of selling accounts and CDs in kindergartens to other schools and kindergartens. The third is to establish a patrol inspection system for the maintenance of God's eyes. Maintenance personnel regularly watch the monitoring effect of Shenyan, actively maintain and detect the ineffective ones, build a good brand of Shenyan, and lay a good foundation for the next marketing. The fourth is that broadband and God's Eye complement each other and drive each other.

In terms of urban network, in view of the gradual development and transformation of the old city and the current situation that the new city extends from west to south, we will focus on strengthening the investment in optical cable network in the new city and developing a moderately advanced urban optical cable ring network.

In rural communication network, optical cable construction should only deal with the emergency expansion of business emergency points; At present, the transmission equipment is mainly 2.5g transmission, and in the future, the equipment mainly composed of wavelength division and 10g will be built to carry the increasing business volume. The data service is built in the Gigabit three-layer convergence equipment of the county bureau, which can be easily extended to the modules under its jurisdiction to gather all kinds of services, and realize the ring network protection of important services among the sub-bureaus of the county bureau.

In the aspect of key customer network, the completed optical ring network and the planned optical ring network are used to realize the double routing transformation of key customers, update the equipment of key customers, and realize the functions of automatic switching and automatic protection. Build a monitoring system for major customer equipment, realize real-time monitoring of the running status of major customer equipment, and ensure the network security of major customers.

In terms of narrowband switching network, fixed network switching focuses on maintenance and adjustment, compression and adjustment, and revitalizing network resources. Arrange the compression of exchange equipment and the transformation of 04 machine, and finally cancel 04 machine completely.

In terms of transmission network, two core transmission rooms, the old office and the new office, are realized, and dense wavelength division multiplexing equipment is newly installed in each core transmission room as the main body of the transmission network, providing support for high-rate and large-bandwidth services such as gsm3g network and iptv. Gradually realize the construction of the ring network of wavelength division equipment from the county bureau to each sub-bureau.

In terms of broadband data network, ZTE t 160g three-layer convergence equipment, base authentication server and sr Internet router were built in the county bureau and the old cadre bureau, respectively, to realize the service sharing and mutual protection of dual-core bureaus. Build three-layer convergence equipment, upgrade the data service of two core offices from 100 megabits bandwidth to gigabit bandwidth, and improve the network bandwidth. By using new technologies such as epon, fiber to the building will be gradually realized in newly built residential areas in urban areas, avoiding the construction of dslam broadband nodes, and finally fttp will be gradually realized. In rural areas, dslam broadband nodes will be gradually expanded, but the distance between copper cable and customers should be shortened as much as possible to improve the speed and quality of customers' internet access.

(5) Strengthen support for major customers and key customers.

First, strengthen the pre-sales technical support ability and provide customers with high-quality package solutions; The second is to strengthen the implementation of the fault response process for major customers, refine the implementation links, and optimize the customer emergency protection plan; The third is to further improve the functions of equipment center and pipeline center, optimize the service content, and change from simply providing network resources services to providing differentiated comprehensive services; Fourth, establish the whole process service consciousness, improve the service content of pre-sale, in-sale and after-sale processes, eliminate the disconnection of after-sale services, establish the overall cooperation mechanism between front and back offices, and consolidate customer resources.

Three, strengthen the basic management work, strengthen the awareness of implementation, improve work efficiency.

According to the requirements of the superior company for enterprise integration, do a good job of support, coordination and cooperation to ensure the smooth transition and smooth development of the work. The basic requirements are unity, responsibility, tolerance and discipline.

Improve the internal cooperation system and strengthen the assessment management. Clear the responsible person and responsibility of each key point of work, and determine the completion time limit of key work. Implement a feedback system to make all links cooperate, supervise and restrict each other.

Further improve the performance appraisal methods. Reasonable determination of the evaluation standard of all-staff marketing should not only play a positive role in encouraging, but also consider the psychological endurance of employees, and should not dampen their enthusiasm. Strengthen the supervision of the implementation of the two-level assessment methods to avoid the phenomenon of average and balance.

Establish employee career management system, and assess employees' performance, business skills, labor discipline, marketing ability, service complaints, overtime orders, safety production and other indicators every month to achieve standardization, accuracy and objectivity of the overall evaluation of employees.

Further improve the training management system and increase research links. Through the investigation of the overall situation of employees and the specific situation of each major, training plans are formulated respectively to make up for the lack of technical and professional quality of employees.

Do a good job in safety production, improve employees' awareness of safety precautions, and implement various safety production rules and regulations.

Continue to implement various work arrangements for energy conservation and consumption reduction, and control expenses.

Fourth, care about the production and life of employees and enhance the cohesion of enterprises.

The work contents include conducting dynamic research on thoughts, implementing labor protection measures, paying attention to heatstroke prevention and cooling, and improving production and living conditions. , so as to enhance employees' sense of trust and belonging to the enterprise and enhance the cohesion of the team.

Five personal work plans of shop assistants (2)

The first is to grasp team building.

Excellent team is an important guarantee for doing a good job. Since the establishment of the security team, we have been insisting on team building? Grab your hands? Pay attention to the allocation of personnel and the improvement of quality. In terms of staffing, we recruited 2 1 student players from Jiangxi Police Academy. At the same time, we also pay attention to recruiting excellent players from military veterans. Through half a year's efforts, the number of our team has increased from 7 at the beginning to 39 now, which is five times that of the original. In team building, we put? Xiang Ma? 、? Horse racing? 、? Train horses? 、? Raising horses? Combination. While introducing players through multiple channels, we attach great importance to the improvement of the overall quality of players. After each new team member comes in, we should organize a safety professional quality training for half a month. At the same time, we also specially invite experts from Yangzhou Fire Brigade to teach the team members fire knowledge and skills, so that the team members can master the basic skills as soon as possible and meet the post requirements. After the team members take up their posts, we also insist on skills training two days a week, rain or shine, hot and cold, and constantly improve the professional quality of the team members.

The second is to grasp the system construction.

The key to a standardized, orderly and fruitful work is to rely on a scientific and applicable system as a guarantee. No rules, no Fiona Fang? . After the formation of the team, we introduced a set of strict and practical systems of duty, succession, study and training, implemented paramilitary management for the team, standardized everyone's behavior with the system, and ensured the completion of work tasks with the system. For example, the team members on duty must arrive at their posts 15 minutes in advance for handover; Team members must March in procession to and from work, fully demonstrating the quality and charm of soldiers.

The third is to grasp ideological construction.

Because our players come from different places and positions, their comprehensive qualities, personalities and hobbies are different. More importantly, they are all just in their early twenties and full of blood, which is not only the need of our security work, but also the need to pay attention to in our daily work and life. Young people have great plasticity and variability. Therefore, in the team building work, we should carry out ideological and moral construction throughout and persevere. In terms of working methods, we should flexibly insert ideological education into class meetings and business meetings instead of training, have individual heart-to-heart talks with team members, carry out typical case education, hold flag-raising ceremonies and other forms to implement ideological and moral education flexibly and diversely. For example, we seized the story of Comrade Lei Ming's saving lives in the rain, and organized all the team members to start on the basis of learning. Where is the value of people? How to be a politically qualified and professionally competent security guard? I think a qualified safety monitor should be? In the big discussion, every team member can write in-depth and valuable articles on the basis of study and discussion, and most team members can put their study into concrete actions. For the problems and mistakes in the work, it is required to report them in time. If there are mistakes, they must be corrected. If there are mistakes, they must learn from them, cheer up and improve their work.

Five Personal Work Plans for Shop Assistants (3)

1, familiar with the working environment

1, familiar with the responsibilities of the floor supervisor, the harmonious part of the floor supervisor's usual workflow and related work;

2. Be familiar with the handling personnel and employees on this floor and understand the environment of their work stations;

3. Be familiar with the number of counters on this floor, including counter name, detailed location, planned commodity nature, planning method and planning conditions.

2, found the problems in the current work.

1. According to the work in the previous stage, find out the shortcomings in the current workflow, such as whether there are any problems that can't be handled in this part, whether it needs the help of relevant parts and detailed foreign people and methods to implement it;

2. Do employees at this level understand the job responsibilities and response workflow of this booth, have the ability to do their own jobs and provide necessary assistance to the booth, and do their own jobs according to the response requirements?

3. Understand the necessary problems in the counter planning of this floor, such as lighting, commodity display, inventory accumulation, etc.

3. Do a good job in the current work.

1, improve the work flow and rules and regulations, seek help from superiors to deal with the problem of necessary approval of this part of talents by superiors, and deal with the problem of necessary related parts to help talents coordinate with related parts;

2. Train employees at this level so that they have the necessary skills for location booths and can do their jobs according to the company's requirements;

3. Maintain similarity and harmony with all counters and handle necessary rescue matters.

The above work is the idea of intense work, which should be carried out in the details of ordinary work.

1, dealing with the sales of this floor;

2. Understand and master the sales, goods and personnel environment of each counter on this floor;

3. Take the real work assignment, attendance, gfd, and action model of the cabinet chief and traders;

4. Help subordinates to deal with work problems;

5. Train subordinates and follow up the training results;

6. Handling customer complaints;

7. Strictly implement the company's rules and regulations;

8. Timely and accurately feed back commodity information and customer demand to the company;

9, truly clean ground environment, lighting, props strewn at random have send, stable;

10, change and check the store furnishings on time;

1 1. Track the implementation and publicity of the company's promotional activities;

12, really counting floors every month;

13, inspect and receive the goods on schedule;

14, according to the actual environment of the store, make good preparations for employees;

15, take seriously the work quality and progress of subordinates;

16. Carefully arrange and handle the materials of this layer;

17. Formulate the planning and implementation of market inspection;

18. handle the differences between the two parties according to the company system, which is similar and harmonious with the owner;

19, sales story analysis.

Five Personal Work Plans for Shop Assistants (4)

I work plan for 20 1x years and x months

1, job and mentality:

I agree with the professional nature of my service. Being in a bad mood does not affect my work. I am willing to serve customers with professional knowledge and reflect my self-worth.

2, behavior and instrument:

Dress neatly, work cards are correct, hair style is beautiful and generous, appearance is generous, and manners are civilized, which can make customers feel trust.

3. Professional service and attitude:

Greet warmly, smile at guests, and use polite language skillfully. The consultation answers are professional, patient, meticulous and accurate, so as to satisfy customers.

4. Drug trafficking:

The clerk's main duty is to sell and introduce drugs to customers. For common diseases, sales staff should be able to guide medication.

5, understand the prescription:

Shop assistants should learn to identify prescriptions, analyze prescriptions, allocate prescriptions, and pay attention to compatibility taboos.

6. Identify the authenticity of drugs:

Shops should learn how to use sensory recognition to identify the authenticity of drugs.

7, responsible for commodity purchase acceptance and return.

8, do a good job in drug maintenance:

Grasp the essential attributes of drugs and adopt different storage and preservation methods to maintain drugs.

9. Show the count

Put the arrival goods on the shelves, arrange the countertops according to the requirements of commodity display, track the sales of stacked goods and replenish them in time.

10, implement the company's promotion plan, and check that the price tag and promotion poster are in place.

1 1. Actively participate in various trainings and strive to improve their own quality.

12, implement GSP.

Second, the workflow

1. Before business, do a good job in the environmental sanitation of counters, shelves, commodities and floors, and make them clean, neat and bright.

2. Prepare the supplies and appliances needed during the business period.

3. Replenish the goods that are insufficient on the counter, and check whether the goods listed on the counter are complete and whether there are new goods to be put on the counter in time.

4. During the business period, the goods displayed on counters and shelves should be kept adequate and tidy at any time, and there should be no shortage of displayed goods and untidy display.

5. Check whether there are enough counters and goods in stock, and make up the shortage in time? Out of stock plan? And notify the replenishment, so that all goods are out of stock.

6. After the goods arrive at the counter, they must be carefully counted and accepted, and put on the counter in time. At the same time, they should cooperate with the delivery staff to classify the remaining goods on the storage board or shelf and pile them up neatly.

7. Be ready to serve customers at any time. When you find the hint that customers need shopping guide and service, you should go forward immediately and provide all kinds of services to customers in a friendly and sincere way.

7. Observe the sales environment and pay attention to prevent the goods from being stolen. If there are suspicious situations and emergencies, calm down and inform other colleagues to cooperate in time.

8, strive to improve their business level, so that they are responsible for the price, origin, specifications, characteristics of every commodity are like the palm of their hand.

9. Always keep the goods and environment clean.

10. During the shift change, the successor shall inform the sales of the goods that have been replenished and need to be replenished, so as to make the handover clear and avoid repeated replenishment.

1 1. Maintain the equipment and facilities in the store and take care of public property.

12, the shop assistant must stick to his post, and shall not be absent without leave. If he has something to leave his post, he must entrust the manager and other employees.

Five Personal Work Plans for Shop Assistants (5)

I have always been deeply proud of the excellent team in our electrical appliance city. People who go out from our team take the lead in other stores. I learned from them the professionalism of fighting for every set and never letting go of any business. Everyone consciously and voluntarily uses the rest time to work overtime to increase sales, every day! Everyone thinks of one thing, that is, trying to make every sale, and that great cohesion often touches me. Every holiday, the voice of every employee in the store is hoarse, but everyone's face is warm and active.

First, be familiar with the working environment.

1, familiar with the responsibilities of the floor supervisor, the daily work flow of the floor supervisor and the coordination department of related work;

2. Be familiar with the managers and employees on this floor and ask about their work;

3. Be familiar with all counters on this floor, including their names, specific locations, business nature, mode and status.

Second, find the problems existing in the current work.

1. According to the previous stage of work, find out the loopholes in the current workflow, such as whether there are problems that the department can't solve, and whether there are problems that need the assistance of relevant departments but there are no specific people and methods to implement;

2. Whether all employees on this floor are clear about their job responsibilities and corresponding work processes, whether they have the ability to do their jobs and the problems that need help in their posts, and whether they do their jobs according to the corresponding requirements;

3. Understand the problems that need to be solved in the operation of counters on this floor, such as lighting, commodity display, inventory backlog, etc.

Third, solve the problems in the current work.

1. Improve work flow and rules and regulations, seek help from superiors to solve problems that can only be solved by the department with the support of superiors, and communicate and coordinate with relevant departments to solve problems that can only be solved with the assistance of relevant departments;

2. Train the employees at this level to make them have the necessary abilities for their posts and be able to do their jobs according to the company's requirements;

3. Communicate and coordinate with all counters to solve the problems they need help to solve.

The above work is the main work idea, which should be implemented in the specific daily work management:

1, manage the sales of this floor;

2. Have a clear understanding of counter sales, goods and personnel on this floor;

3. Be responsible for the work distribution, attendance, gfd and code of conduct of the front desk and clerk;

4. Help subordinates solve problems in their work;

5. Train subordinates and track and check the training effect;

6. Handling customer complaints;

7. Strictly implement the company's rules and regulations;

8. Timely and accurately feed back commodity information and customer needs and suggestions to the company;

9. Be responsible for the environmental cleaning, lighting, props maintenance and safety of the venue;

10, change it in time and check the store display;

1 1. Track the implementation and publicity of the company's promotional activities;

12, responsible for monthly floor inventory;

13, check regularly, and draw after warehousing;

14, according to the actual situation of the store, make appropriate personnel deployment;

15, responsible for the quality and progress of subordinates;

16, responsible for the material display, props and management of this floor;

17. Draw up the market survey work plan and implement it;

18. Manage all counters according to the company system, communicate and coordinate with their owners, and handle the different opinions of both parties;

19, sales performance analysis.

Everything is difficult at the beginning, everything must be tried, and it must go through the beginning, the process and the failure. Since I worked in Jinmao Supermarket, I have learned that many things seem much simpler than doing. Even a small supermarket is not easy to operate, not only careful, but also strategic and planning.

From the day I came to the mobile company, I set myself a goal, that is, whatever I do, I must do well and be better than others. I believe in my ability, and I am confident that I can succeed through hard work.

Pay attention to the hot current affairs of Xinhuanet Community, Powerful Country Forum and Donghu Community every week, draw the essence from netizens' comments, learn useful methods and measures for organizational work, and selectively learn from novel ideas and broaden their thinking. At the same time, complete the hard goal every week: organize more than 3 comments on work, not less than 200 words.

Consolidate professional knowledge and improve work skills. In order to work smoothly in the future, it is urgent to consolidate and further improve writing skills. So I decided to recite a Tang poem or a Song poem every week to improve my literary accomplishment. Digest at least one theory book every month and write your own learning experience; Read no less than five famous books every year. I firmly believe that diligence can make up for my shortcomings. As long as I make unremitting efforts, my writing level will be improved step by step. 2 1 century is the information age, and the propaganda mode has changed from the original single mode to various forms of multimedia propaganda. I will ask myself to keep charging and learn photography, video production and other technologies to adapt to the new publicity model.

The third is to establish a dedicated, pragmatic and diligent work style. In the specific work, first, strictly abide by the rules and regulations of the unit, standardize your behavior with the rules and regulations of the unit, and carry out good criticism and self-criticism; Second, work diligently, work hard and serve the people in a down-to-earth manner; Third, do a good job of unity with colleagues, stress principles on major issues, and stress style on minor issues; Fourth, pay attention to emancipating the mind, seeking truth from facts, constantly exploring and innovating, actively practicing, not sticking to the rules, being content with the status quo, and striving to overcome the idea that success is success without making mistakes. Second, according to? Two must? Ask and guide yourself to establish a hard and simple lifestyle. In my life, I have been able to maintain and carry forward the fine tradition of hard work and simplicity, and consciously resist all kinds of unhealthy trends.