Model essay on service work summary report

Summary is to review and analyze a certain period, a certain project or a certain work afterwards, so as to draw regular conclusions. This time I compiled a sample service report for your reference. I hope you like it.

Model report on service work 1

20__ is a year of harvest and great development. Through general education, support and encouragement. In cooperation with the work of the restaurant, I learned a lot, broadened my thinking and strengthened communication with various departments. Through my joint efforts with all of you, I successfully completed the task assigned to me by the leaders. The following is a summary of this year's work.

First, establish three concepts in daily work.

Everything is customer-oriented, no matter how unruly customers you meet, the ultimate goal is to serve customers well. Details determine success or failure. Only by doing every detail well can the management system and service system of the restaurant run smoothly. Let customers enjoy high-quality and unique dining experience and let employees work in a healthy and harmonious corporate atmosphere.

Second, cultivate professionalism and adhere to the business philosophy.

Catering service takes a long time, so try to use the time to organize training and study. Let employees understand the importance of catering work, but also let employees have professionalism and strive for advanced professionalism. Adhering to the business philosophy of "quality conscience, quality first", it is the work ruler of every employee to implement it well and let employees understand the standards of the restaurant. In order to improve employees' understanding of standards, I made a job training plan and organized employees to operate standards uniformly. Focusing on the requirements of restaurant development, improve the restaurant management procedures and systems, and clarify the development mission.

Third, standardize enterprise management and implement brand development strategy.

In this case, we feel a great responsibility. Restaurant leaders can lead all employees to develop in the competition with a high sense of responsibility and full enthusiasm for work, and carry forward the enterprise spirit of unity, efficiency, pragmatism and dedication. By saving energy and reducing consumption to maintain the operation of the restaurant, good results have been achieved. It has stabilized the staff and achieved good economic and social benefits.

In the new year, the new century faces new challenges, but it also contains new opportunities. As long as we do our job well, do everything possible to improve the service quality and constantly improve the service level of all employees, we will certainly be able to complete all tasks with high quality and make our due contribution.

Model essay on service work summary report II

From this catering waiter, I changed the negative idea that being a catering waiter has no future; I have established the idea of doing what I do and loving what I do. I understand that whether a person can make a difference lies not in what kind of occupation he is engaged in, but in whether he tries his best to do his job well. Have my willingness to work and correct my work attitude; Understand the qualities that a successful waiter should have, so as to improve his professional consciousness and make up his mind to be a qualified waiter with ideals, morality, knowledge and discipline.

I learned the principle of serving guests; Procedures for serving guests; Work rules in use; Production procedures of banquet dishes; The skill of pallet and the walking speed of end support; Precautions for laying the table; The key point of changing ashtray; Tips for ordering food, writing menu, canceling dishes and selling vegetables; Basic methods, procedures and common sense of drinking water; The corresponding skills of handling guest complaints and service emergencies; Preparations for the opening and closing of the restaurant, as well as various service etiquette, food and beverage hygiene knowledge, fire protection knowledge and so on. It laid the foundation for me to become an excellent waiter.

In this part-time job as a waiter, I summarized that as an excellent waiter, I should have the following points:

Love your job: When you love your job, you will finish it happily and easily. We want people who eat to get health, energy and good service. You may do ordinary work in different ways. The people that enterprises need most are people who love their jobs. Get familiar with work standards and methods quickly: If you want to win for your own enterprise and yourself in the fierce competition, you must be able to work as soon as possible, be competent and improve work efficiency.

Diligent spirit: catering work is mainly at hand, not too heavy at ordinary times, and it is not tiring to do more. So we should be diligent in our legs, eyes, hands and heart. Take the initiative to work and find a job. The sentence "Nothing is difficult in the world" tells a profound truth. As long as you are diligent and successful, the door will open for you. Have self-confidence: Compared with money, power and background, self-confidence is the most important. Self-confidence can help people overcome all kinds of obstacles and difficulties, and believe that self is beautiful. Learn to be a man: To be a man is to be a dedicated, grateful, helpful and professional person. If you are sincere and earnest, your career will be more successful.

Responsibility is to put the interests of the company first and be responsible for your own work; Be responsible for the guests and bring them quality products and services; It means "no respect". Even if no one is supervising you, you will do your work well. This is to perform your duties.

Treat unfairness in work with a normal heart. There is no absolute fairness in work, and opportunities are always equal in front of hard-working people. Without the necessary potential to bear setbacks, how can we provoke the beams of the future? Playing team spirit is the consistent pursuit of enterprises. The work of catering enterprises is composed of various divisions of labor and needs the cooperation of team members. Employees and enterprises with team spirit and good cooperation are more successful.

This part-time job gave me a very profound experience. I think everything we do is to make a little progress every day: many successful people make many a mickle. A little innovation every day is the trend; Do a little more every day, that is, towards a bumper harvest; A little progress every day means success.

Model essay on service work summary report 3

20__ is a year of self-challenge. I will try to correct the shortcomings in my work in the past year and do a good job in the new year. In the past year, with the care of my leaders and the enthusiastic help of my colleagues, I have made some achievements in my work through my unremitting efforts, but there are still many shortcomings. Looking back on the past year, there may be loss, sadness, success and happiness, but it doesn't matter. It's over. What we want is the future. Many people say that my personality has changed, I believe it. I'm really satisfied. A lot of things weighed on me, but I persisted. My life and feelings are the same. Although there are no ups and downs, at least I have experienced some ups and downs, ups and downs again and again, full of twists and turns and difficulties. Sometimes you really cherish me. I've been thinking about what I did wrong and why? I also cheered myself up again and again and stood up again and again. I'm thinking, even without me, the earth will still turn and things will be solved. I don't want to be a weak person or a coward. My destiny is in my hands. I believe tomorrow will be better, hello, I am good, everyone is good. The work is summarized as follows:

I. Training

1, tray required, food delivery process.

2, large, medium and small banquet department to help explain the relevant knowledge of cooking.

3, hotel related system training and supervision.

4. Safety awareness related to food delivery.

5. Learn how to make sauces for this team.

Second, management.

1, the superior is the role model of the subordinate, and I always insist on setting an example, so my team is very United.

I am the same to anyone, and I do things fairly and openly.

3, people-oriented, people's personality is reflected in many aspects of management.

Third, as myself, I am responsible for food delivery.

1, responsible for the operation of noodle sauce.

2. Output and control the food delivery accordingly.

3. Coordination of food delivery personnel.

Four, some key points in the operation

1, the shortage of manpower leads to the deformation of the food when it is busy, which cannot reflect the essence of our company.

Due to the prosperity of the country, modern young people are treasures, less and less able to work and more spoiled by their parents. They only pursue money and don't know how to put themselves in others' shoes. It's really hard for me today!

3. Why not recruit people? This is a problem that must be solved in time.

4, what is establishment, what is development, what is progress, what is improvement, what is management, who is in charge, who is against, and how to stabilize.

5. I hope the superior can understand the staffing of other food delivery personnel in the same industry.

Five, the team is not in place this year.

1. Some employees are impolite and gfd is not in place.

2, sometimes not according to the relevant standards.

3. Due to the abnormal thinking of some logistics personnel, they can't communicate, resulting in inadequate supervision.

In a word, 20__ years will start from today, with new goals and new challenges. In the new year, we will continue to work hard, study hard and sum up diligently. Finally, I wish our store a prosperous business and rich financial resources! I wish all the leaders go forward bravely on the journey of work and smooth sailing on the runway of life, and I wish all colleagues to continue to write new glories in life in the new year.

Model essay on service work summary report 4

Through the development of high-quality nursing service, the nursing work in our hospital has gradually become standardized, the image of nursing staff in patients' minds has been greatly improved, and the satisfaction of the masses has also been greatly improved. The quality nursing service is summarized as follows:

First, strengthen organizational leadership, improve the hospitalization conditions of wards, and ensure the smooth development of the creation activities.

The leaders of the hospital attached great importance to the activity of "Quality Nursing Service Demonstration Project", set up an activity leading group headed by Dean Tian, worked out the activity implementation plan in time, held a mobilization meeting to create the activity, and made clear the responsibilities and requirements.

On the basis of hospital mobilization, Dean Tian held regular meetings of head nurses for re-mobilization and redeployment. In order to implement the spirit of the notice, all grass-roots departments organized nursing staff to learn and understand the spirit of documents related to the creation of activities, unify their thinking and understanding, clarify the objectives of activities and refine their tasks.

Two, the implementation of hierarchical management, to create a quality service nursing team.

Establishing a well-organized, well-trained, skilled and creative nursing team is the basis of achieving high-quality nursing service. First of all, to establish the image of a nurse, a nurse must wear a nurse's uniform, a nurse's hat, a nurse shoes, a badge, smile and serve, and popularize civilized language. Second, the allocation of nursing staff was further optimized. While the number of nursing staff is increasing, efforts are made to improve the leadership and professional quality of nursing managers by studying abroad, in-hospital training and working study. Through the study, the comprehensive quality and ability of nurses have been significantly improved, the professional skills of nursing staff in the whole hospital have been strengthened, the service level has been improved, and the overall nursing professional level has reached a new level.

Third, consolidate basic nursing and continuously enrich the connotation of nursing service.

In the creation activities, the shifts should be arranged reasonably according to the work intensity, and the shifts should be increased during the daytime when the work is relatively busy and the patient needs more, so as to meet the patient's service needs as much as possible. It has solved the phenomenon of insufficient staff and uneven busy and leisure in each shift and subject, and has been recognized by the dean and nurses. Responsibility nursing has been carried out in various wards, which has strengthened nurses' sense of responsibility, completely changed the passive service that family members or patients call to see nurses when pagers ring, and now nurses constantly patrol wards and provide services to patients in a timely and active manner, thus realizing a new clinical nursing service model. Nurses should adopt the responsibility system of asking questions first and welcoming them first, set up warm notification cards, issue health education cards and diet care cards, and strengthen nurse-patient communication. Paying attention to patient-centered, strengthening basic nursing, fully implementing the responsibility system, deepening the connotation of nursing specialty and improving the overall level of nursing service have been highly praised by patients' families. Strengthened the basic nursing training of nursing staff.

Fourth, strengthen specialized nursing and effectively improve the soft power of nursing service.

While strengthening basic nursing, our hospital firmly grasps the direction and requirements of "high quality" and constantly improves the soft power of nursing service. In order to improve the level of specialized nursing, strengthen the training and assessment of professional knowledge of nursing staff, organize all departments to select typical diseases of undergraduate courses, integrate specialized nursing knowledge, revise it repeatedly, unify standards, adjust it reasonably, and provide continuous and reliable clinical information. In order to further standardize health education and change the current situation that nurses lack communication experience and art, all departments carry out health education activities, give full play to the professional characteristics, technical advantages and service characteristics of pilot departments, tap potential, establish image and build brands.

Five, the implementation of the whole process of monitoring, continuous improvement of nursing service quality, strengthen performance appraisal.

In business management, we always adhere to the service concept of "patient-centered", constantly strengthen the quality and safety awareness of nursing staff at all levels, increase the supervision of nursing quality, and combine comprehensive inspection with individual inspection, alternately carry out vertical inspection and circular inspection, and supplement regular inspection with irregular inspection.

In order to further deepen high-quality nursing service, stimulate the enthusiasm of nursing staff, effectively implement the overall nursing responsibility system, standardize nursing behavior, strengthen safety awareness, ensure clinical nursing safety, give full play to the role of nursing quality control, supervision and inspection system, do a good job in nursing safety management, and formulate performance appraisal methods for nursing staff.

In the future work, our hospital will increase the systematic research on high-quality nursing service, establish a long-term mechanism to improve nursing service and normalize high-quality nursing service. First, strengthen the training of nursing etiquette and further shape the image of nursing staff; The second is to strengthen theoretical study and improve the professional theoretical level of nurses; Third, strengthen the operation training of nursing technology and improve the operation skills of nurses; Fourthly, improve the performance appraisal system to make high-quality nursing service develop in our hospital for a long time; Provide comprehensive and high-quality services for the people, satisfy patients and satisfy the society.

Model essay on service work summary report 5

At the end of the year and the beginning of the year, a new year began and our work came to an end. Looking back on the past year, although we didn't make any big mistakes in our work, there are still many problems that can't be handled in place and some small details in our work are not perfect. Our group is organized by Master Wang to hold regular group meetings to sum up problems and correct them in time. Here is a summary of the problems encountered in the last year and the areas that need improvement, hoping to bring some help to other colleagues:

First, language communication skills:

(1) When talking with users, be careful, be rigorous, pay attention to art, and use the word "please" more often to make the tone more gentle; Try to use "sorry" instead of "sorry" when apologizing to users, which is more sincere; When users call to greet us and say "hello", try not to say "hello" again, but "what help do you need" instead; If you need to invite users to speak, you can use "please speak" instead of "you say"; Don't say abbreviations to users, speak in a complete and standardized way, and don't appear words such as "omission of insurance, investment promotion, agriculture, industry and commerce", or some sick sentences and inverted sentences. Speak at an appropriate speed. In case of old people or users with poor hearing, you should raise the volume and slow down the speech.

(2) When the user's electric card has problems and needs to be repaired, you should apologize to the user first. When introducing outlets, you can specify "Wait a moment, I'll help you find the nearest outlet", and explain the reasons for this phenomenon to users, reminding users to insert cards and send electricity as long as possible in the future to avoid this situation, so that users can feel that we are responsible for our work, so as to understand and cooperate with our work and reduce unnecessary disputes; When you receive a phone call from a user asking about power failure due to a fault, you should apologize to the user first and state that "it is our responsibility to ensure that you use electricity." If there is a fault, we will deal with it immediately, restore power supply as soon as possible, and reduce the inconvenience caused by power failure "; Because all banks' 24-hour electricity purchase outlets use' all-in-one-card' and have different names, so don't generalize when replying to users, it can be said to be' bank transaction card'.

(3) When answering the phone, be careful, pay attention to every word said by the user, comprehensively analyze the problems reflected by the user, find out the key, distinguish the responsible department that caused the incident, and solve the user's problems as soon as possible; Make it clear to users, don't ask users to do anything in a commanding tone, don't casually or answer some uncertain questions and needs of users, don't talk for too long so as not to make users feel bored, and put themselves in the user's shoes; Take the initiative when talking to users, don't just rely on experience, talk too casually, and pay attention to leave room for yourself when replying to users.

Second, the business and problem handling:

(1) When building a new residential area, I asked about changing the temporary electricity consumption to the formal electricity consumption: It can be explained as follows: As the overall project of the residential area is not completed, the developer can't wait until all the projects are completed before selling the commercial housing, so only one set can be sold, and there is no condition to turn it into formal power supply during the period, so the construction electricity is temporarily used to supply electricity to the residents. Project completion does not refer to the completion of the whole building, but refers to the overall completion of residential projects, including gas, water supply and drainage, electricity, residential ancillary facilities and so on. The completion report is stamped with the completion opinions and official seals of the relevant units, and the complete coverage is considered as the real completion, and the relevant procedures can be handled in the power company.

(2) Regarding the refund of the card table, it can be explained as follows: in the case that the electronic card and the corridor light electronic card are dismantled or confused as a whole, a refund can generally be handled, and other cases will not be handled in principle, but users can directly contact the corresponding local outlets for inquiry if they have special reasons.

(3) On the issue of Shijingshan school meter: If users in Shijingshan District want to check the electric meter, they can explain: Because the school meter department works during administrative hours from Monday to Friday, if users apply for repair in the morning, they can generally arrange it on the same day, so that they can explain it clearly to users to avoid misunderstanding. This kind of work in other urban areas can't be arranged on the same day. If the user fails to handle the request after several days of maintenance, you can ask the user to contact the card meter calibration department of each company directly to make an appointment.

(4) When the user reports that the switch in the electric meter can't be turned off, be sure to check the power for the user. Regardless of the new meter or the old meter, the switch will automatically trip at zero point, and the switch will not be closed without inputting electricity. However, this situation is normal, so please buy electricity. If it is verified that this is not the case, please turn off all electrical appliances and leakage switches in the room and try again. Because household appliances and wires are easy to cause short circuits, the switch in the electric meter will trip or not turn off. Only by disconnecting the faulty line and closing the in-table switch can we accurately judge whether the in-table switch is faulty. But remember not to let the user try to plug in the socket, because the short circuit of the line may cause ignition, which will be dangerous.

(5) With regard to the planned maintenance of the power outage range, it can be explained as follows: Due to the complex lines of the power company, it is impossible to help you determine whether to include the user area immediately. We release relevant information to the public for the reference of nearby residents only. As a reminder, you can confirm it with the real estate unit, because since you live in this community, as a property or property right unit, you have the responsibility and obligation to ensure the use of public facilities such as coal, electricity, water and gas.

(6) If you receive a phone call from a user reflecting that our personnel have a dispute with the user at the emergency repair site and hurt the user for some reason, you can explain that such an incident does not belong to our service scope because the injury has occurred and you have witnesses and physical evidence at the scene. I suggest you take legal measures to find the public security organ or call 1 10 to find out the facts on the spot. If it is really the responsibility of our company personnel, it will.

(7) If you receive a phone call from the unit electrician to report the internal fault handling, please ask our company to cooperate with the power outage and try to let the electrician handle it by himself. Because electricians have to hold electrician's books, they can only bring them after passing the professional examination of the Labor Bureau, so the holders must have low-voltage live working skills. If they really exceed the scope of electrician's ability, they will be rescheduled.

(8) Regarding complaints: If you receive a phone call from the user, you should first express your sincere thanks to the user. "Welcome your valuable comments and suggestions on our work, which is conducive to the perfection and improvement of our work." Listen carefully to the content of users' complaints, find out the key problems that users want to solve, try to communicate with users and help them solve problems. But you can't blindly follow users. If there is a problem with the service or personnel of our company, it should be recorded, but if there is no fault at all, even if the user complains, it will not be accepted. For example, users need to bring proof of real estate to replenish their cards, but some users don't understand and want to complain, so they can explain to them. Bringing proof of real estate is also to avoid unnecessary corrections in the future. For the sake of users, there is no need to accept such complaints. For users who complain about power failure due to arrears, please try to explain relevant laws and policies to them, and pay off the arrears to avoid power failure. If users are not satisfied with other work of our company, they can call again after solving the power consumption problem to reduce the occurrence of complaints.

(9) It was found that some residents in Dongcheng District had knife switches in front of their desks. This switch is convenient for users to handle internal faults. Property rights generally belong to power companies and real estate units, and both parties have the right to deal with them.

(10) There are two buttons next to the indoor leakage protector. One is the reset button: when the line is short-circuited or leaked and the switch trips, press this button to close it; The other is the test button (marked with a T-shape): if there is electricity in the socket of the meter, press this button and the switch will trip. If there is no action, it proves that the socket of the meter may be dead. In general, users should do a trip test once a month to determine whether the leakage protector is normal.

Third, work order processing, etc.:

(1) Since the assessment of the dispatching work order has started, the attendant should record the address in detail and accurately, and the contents should be concise and to the point, such as "Please check", "Electrician has checked", "Please contact first" and "Strong request". There is no need to fill in it, but it is important to indicate it. General maintenance orders should be filled in a unified format as far as possible, which can save our thinking time and facilitate the management of long-term value. Don't type wrong words and ill sentences, and try to hang them up after filling them out.

(2) The personnel on duty should maintain high work enthusiasm, make more use of their spare time to learn professional knowledge, consult modestly at ordinary times, and cooperate with each other among team members. Problems or important information that usually appear should be recorded and summarized in time to improve the professional level. At work, we should control our emotions and ensure the quality of our daily work. Abide by work discipline and don't do anything unrelated to work. Correct service attitude, change our service from passive to active, improve service awareness, and look at the problem from the standpoint of users.

(3) If the user has questions about the work order, don't listen to the user easily. You can help him contact the grassroots and explain to the user after understanding the specific situation. Don't talk to users casually, and analyze who is right and who is wrong.

(4) If there is no accident reported, you need to transfer to the local customer service, and then click on the meeting to know whether there is a fault. If it is an external fault, it should be reported to the shift supervisor for announcement, so that the person on duty who receives the call here again can make a convenient judgment.

The above three aspects are the problems and shortcomings that my team members usually encounter when answering the phone. Through the timely correction and strict supervision of Master Wang, we gradually mastered the relevant business knowledge and had a profound understanding. Only by integrating knowledge can we explain the service to users more clearly. In terms of dialogue with users, we have also changed many faults, such as spoken English, tone and intonation, dialogue skills and so on. , more and more standardized. Although we have made some progress this year, we are still far from answering every call perfectly. Whether it's business or service, we should learn from outstanding duty officers in other groups or service pacesetters in other units to improve our own quality.

Master Wang often takes the team members to study in kind at his convenience or in his spare time, so that we can master the relevant knowledge more simply and clearly. In the new year, we hope to have more on-site business practices, such as newly added network instruments, line bird repellers, user-side metering devices and wiring, as well as various business processes related to new communities. Now we only have a general understanding of the above business. If the user asks for specific information, we can't reply to the user. Through field study, you can have a deeper grasp and increase your business depth. Because I often meet some reporters or users with strong legal awareness calling to ask some questions, I feel a little hard when answering, and my speech is not rigorous, which makes it easy for users to take advantage of loopholes and cause unnecessary trouble. I hope to explain some common legal foundations. In the language of communication with users, we will continue to be strict with ourselves with high standards, provide users with standardized, thoughtful, enthusiastic and fast services, and ask Master Wang to supervise and guide us.

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