Summary of probation confirmation work

Leadership:

I am Chen Yajun, and I entered the business department of the company on July 29th, 20xx. The first time was my favorite business manager in Shanxi, Henan. In a blink of an eye, I have been in the company for almost three months. During this period, I changed from a young man who knew nothing about life in the furniture industry to a qualified and excellent enterprise manager by constantly learning from company leaders and colleagues and combining my own feelings. Now business work is clear. Under the broad platform provided by the company, we study hard, work hard, make continuous progress and do our best for the company. In order to develop together with * * * * company, we emphasize the confirmation of the application here. The following is mainly divided into two parts to explain:

First, the work summary report

1. On-the-job training: I have passed the professional and rigorous training of the training group since I joined the company, including: corporate culture training, new national standard training, market research, factory learning and model training. Let me fully understand the children's furniture kingdom of Evergrande Mei Sen Midea, and lay a solid foundation for myself on the company's corporate culture, brand knowledge and product knowledge (production technology, technology, materials, paint, hardware, etc.). ).), new national standard knowledge, competitive product information, kit knowledge. And passed the corporate culture examination and the new national standard examination designed by the training group. I am a great help to travel in the future.

2. There are two differences after induction training, Henan and Shanxi. These two business trips are summarized as follows:

Work before a business trip: Before a business trip, write a business trip application and make clear the destination and purpose of this business trip. If you have customers, you can agree on the time and place with them first, you can know the distribution of shops and economic entities in the business trip city in advance, and prepare luggage, company product promotional materials, product information and business cards.

Know the market information: Before and after arriving at the destination, you can know the local economic entities, consumption capacity, housing prices, humanities, characteristics, shop distribution, new buildings, shops and other information through online information, colleagues or locals on the train, taxi drivers, hotel owners, supermarket waiters and hotel waiters.

Open up the market: after arriving at the store, first understand the brand information inside, and then look at it from the bottom up. Then go to the investment promotion department to find the manager of the investment promotion department to understand the rent, history, consumption level positioning, which brands sell well, whether customers are interested in children's brands, the advantages and disadvantages of these brands, and dig out favorable information and customer information as much as possible. One visit after another. During the visit, you can first introduce your identity, company brand and brand market influence to the shopping guide. Get some market information and customer information by communicating with the shopping guide. For example, in this shopping mall, which brands sell well and which brands occupy the mainstream consumer market, you can also get the names of the bosses or managers of these brands at will, so that you can get some useful information when visiting these brands. Sometimes when I meet a boss, I can get some information about other brand bosses through this boss in the process of communication. You can reach the information point by point, and it will be much easier to know some information about the favorite dealers that the whole mall may do during the visit. In the process of communicating with customers, we can take the successful cases of other places in the company or other brands as an introduction to guide customers to understand this brand and how other customers make profits. Interested customers can follow up by phone and visit later. If you get the customer number, call first, and then go back at night to sort out the information, location, brand, store and strength of the intended customer. * * * Develop 12 cities (Henan: Zhumadian, Luohe, Shangqiu, Yongcheng, Yuzhou, Taikang, Huaiyang, Wuyang, Yanling, Ruzhou, Baofeng and Xiangcheng), with 2 intended customers, more than 20 key customers and more than 50 valid customer data/kloc-0.

Launch: Three launches were completed in the second trip, namely, Dengfeng City, Taiyuan Ju Ran Kunze Store and Chuntian Store. Familiar with the whole resettlement workflow from the following aspects:

1. Prepare the floor plan and jewelry list in advance.

2, check the decoration work

3. Distribute the goods according to the drawings

4. List the attachments separately

5. One suite is furnished with decorations and curtains.

6. Stickers, floor stickers, bookcases, flags, etc.

7. Lay carpets after clearing the site.

Shopping guide training: Attended Song Feng's favorite Dengfeng training and Gan Xianglong's favorite Taiyuan comprehensive training. The basic content is divided into: corporate culture, product knowledge, sales speech, coping skills, competitive product analysis. I benefited a lot from it, and then combined with myself, summed up a set of systematic training methods for shopping guide in the future.

Maintenance: This is my second business trip, and the information is not comprehensive. On the one hand, we should deal with various problems of dealers from the standpoint of the company, and try our best to solve some practical problems from the perspective of dealers on the premise of safeguarding the interests of the company. If the store sales are not good, you can think from the following aspects:

1, store management, atmosphere, cleanliness II. Shopping guide passion, professional knowledge, sales speech

3, grasp the information of competitive products

Step 4 do activities

5. Market information

Brand promotion and cooperation with children's organizations. Always consider the problem from the perspective of the dealer and do practical things for him.

Activities: I attended an activity training organized by the company in Dongguan, from which I learned a lot of theoretical knowledge. How to plan an activity and how to succeed: six steps to complete an activity;

1, Dream: Starting from the interests of the company and distributors, our interests are the same, and then starting from the dreams of each distributor, the purpose is to increase sales.

Summary of probation to full employment II. In a flash, my probation period is coming to an end. Through these two months of study and work, I am familiar with the basic situation and related work of the company, understand the important work contents and responsibilities of the property management company, and have a specific understanding of the work of the property management company. In the next two months, with the care and guidance of the company leaders and the enthusiastic help of my colleagues, I quickly became familiar with the company environment and adapted to the new job. Now I will briefly summarize my work during the probation period as follows:

I. Strictly abide by the company's rules and regulations, earnestly study business knowledge, perform post responsibilities, and obey the arrangement of leaders. As a new employee of the company, I understand the company's brand-new business philosophy and management model, and clarify my post responsibilities.

Second, take the initiative to learn, adapt as soon as possible, quickly get familiar with the environment, actively consult with leaders and colleagues, basically master the relevant work content, workflow and working methods, and successfully complete all the work arranged by the leaders.

Third, do a good job in the front desk facade, tidy up the desktop files, wipe the glass desktop regularly, and keep the front desk clean and beautiful.

Fourth, do a good job in daily express delivery, deliver it quickly after signing for the express delivery, and make a good registration.

Fifth, do a good job in answering the phone, refuse to promote harassing calls, and transfer important calls to relevant departments in time. If no one answers, make a good registration and report to the relevant departments or personnel in time.

Six, strictly control the personnel in and out, non-company personnel, in addition to the company personnel to lead, should first ask their purpose, polite response, and then call the relevant internal personnel to allow access, before release.

Seven, to assist other departments to do all the work entrusted by the temporary.

In addition to the tasks that the front desk should complete, at the same time, as a customer service staff, I should also do the following:

First, for the handling of merchants' inquiries and complaints, we should be warm and thoughtful, polite and standardized, accept them patiently and carefully, and make corresponding records. If you encounter problems that you can't handle, you should first patiently comfort your customers, explain to them, stabilize their emotions, report to their superiors in time, and solve the problems.

Second, for the daily maintenance work of merchants, the name and telephone number of the maintainer should be registered after receiving the maintenance call, so that the maintenance department can follow up, fill in the warranty form quickly and hand it over to the relevant department, and file the maintenance form number after being confirmed by the industrial and commercial households.

Third, assist other employees in the customer department to complete other tasks entrusted by the leaders.

After the probation period is over, it will be a brand new beginning. As a member of xx, I will do my best to do my job well and assist other departments to complete the entrusted tasks, study hard related knowledge, improve my working ability and basically improve my own shortcomings. Finally, thank the leader for giving me this opportunity. I will work hard in the future and constantly improve my ability and quality in all aspects in order to be a competent person and contribute to the development of the company!

Summary of probation work. The first thing I want to say here is thank you, and then I want to say thank you very much! I am grateful to Xiaoying for giving me such a good job opportunity, to Lulu, Honghong, Xiaoyan and Qing Xue for teaching me so much professional knowledge, and to all the sisters in the Secretariat for their constant help. Without your efforts, I wouldn't have achieved today, so I really want to thank you! Let me share with you my work summary and shortcomings in my work:

A choice brought me into Shihua, and into the loving and warm family of Shihua Secretariat.

How time flies. In a blink of an eye, the three-month probation period is about to pass. In these three months, I was like a toddler. Under the leadership of an excellent secretary director and several excellent teaching secretaries, I made a successful progress. After this period of hard work, I have also made great progress, and now I summarize the following points:

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