Is there a maintenance charge for Shanghai 962 12 1?

Shanghai 962 12 1 will charge maintenance fees. After receiving the warranty information, the staff of Shanghai 962 12 1 Call Center will quickly enter the address of the community in the information platform, and the system will immediately display the name of the property company and the contact information of the property manager of the community. After the maintenance information is automatically generated, the staff immediately sends a bill to the property management company.

The hotline was opened on July 23, 2009, and the Shanghai Property Management Affairs Center is responsible for the daily operation. The service scope covers 5 million families and 1.24 million residential quarters in the city, and it accepts the city's housing management policy consultation, property repair and related complaints 24 hours a day.

With this hotline, residents don't need to remember the telephone number of property repair in their own community. 962 12 1 handles all calls in six steps: acceptance, dispatch, disposal, return visit, supervision and statistics, so as to ensure that all parts are located and everything is echoed.

Extended data:

962 12 1 The property service hotline has established two-level call centers at the city and district levels, which together with the housing management office, the property management company and the housing maintenance emergency center are the main bodies to handle citizens' property service needs.

In order to solve the problem that some residential property managers can't move, the hotline platform quantifies the service behavior of property companies through modern statistical analysis methods, and the assessment results are linked to the bidding of property companies, enterprise qualification management, employee qualification management, and evaluation first. In order to solve the problem of the surge in power supply during the "peak period of property repair" such as rainstorm and windy weather, the hotline platform is set with a callback function, and the staff will immediately contact the missed calls.

Since the hotline 962 12 1 was opened, it has received more than 3 million complaints from residents, and the maintenance settlement rate, complaint settlement rate, and satisfaction with returning to repair have always remained above 95%, and the satisfaction with returning to repair has been above 90%.

People's Daily Online-The 24-hour telephone number for repair can reach 962 12 1 hotline coverage 12400.