Practice report of property management order maintainer

This is a model essay, I hope it will be helpful to you (internship report in Baiwei Garden Management Office of Meijia Property). I started my internship in Baiwei Garden of Meijia Property on the afternoon of 1 month 18 this year. During my internship, I practiced facilities management, affairs management and safety management in turn. During the internship, under the enthusiastic guidance of the instructor of the management office, I actively participated in the related work of property management, paid attention to comparing the theoretical knowledge of property management learned from books with the actual work, deepened my understanding of the actual work with theoretical knowledge, verified the learned property management theory with practice, and explored the nature and laws of property management work. The short internship life is tense, novel and rewarding. Through practice, I have a profound perceptual and rational understanding of property management. Meijia Property Management Co., Ltd., my internship, belongs to Hong Kong Coastal Green Home Group. At present, the company has nearly 1500 employees, and has property management projects in large and medium-sized cities such as Shenzhen, Xiamen, Fuzhou, Shanghai, Wuhan, Anshan, Beijing, Dalian and Changsha. The management area is about 3 million square meters, and the management projects include large residential areas, high-rise commercial and residential buildings, shopping malls, apartments, villas, hotels, universities and other properties. Baiwei Garden is one of the property management projects under its jurisdiction. Baiwei Garden consists of two towers with a height of 19. The living area is about 29,000 square meters, with 270 households and a population of nearly 1,000. The management office has 26 employees, including 6 managers. Looking back on my internship, I was deeply touched and gained a lot. During my internship, I learned more about the property management work of Baiwei Garden Management Office by watching and asking questions, and analyzed the characteristics, methods and operating procedures of the property management work carried out by the management office. At the same time, I have a preliminary understanding of the facility management, transaction management and safety management of the management office.

First, strengthen human resource management and build a "learning and innovative" enterprise. Strictly control employee recruitment. Meijia property recruitment management personnel must be graduated from property management; To recruit maintenance personnel, they must be all-rounders with relevant technical conditions and hold the "Employment Certificate"; The security personnel recruited must be veterans, and their height, physical fitness, knowledge, personality and psychological quality have all undergone strict examination and selection. Do a good job in the induction and on-the-job training of employees. Meijia Property provides pre-job training for new employees, so that employees can understand the basic situation of the community and the work to be carried out, and reduce blindness; With the fierce market competition and the constant updating of knowledge and skills, various professional training opportunities are provided for on-the-job employees. Meijia Property advocates "Work is learning and work is innovation", and every employee strives to be a "learning and innovative" employee, thus forming a positive competitive atmosphere among employees. So as to improve the personal quality of employees, improve the management service level and management efficiency of the management office and establish a good corporate image. Starting from reality, the management office operates in strict accordance with the lS09000 quality system, and has formulated strict rules and regulations, post regulations, work standards and assessment standards. According to the post responsibilities of employees, the management office formulates a comprehensive 360-degree assessment method for superiors, peers and subordinates; The establishment of quantitative assessment standards, combining qualitative and quantitative assessment, enhances the operability of assessment and reduces the influence of human factors in the assessment process; Establish and improve the assessment mechanism, implement the last elimination system, avoid the phenomenon of going through the motions of assessment, enhance the sense of crisis and urgency of employees through the establishment of the assessment mechanism, and urge employees to continuously improve their own quality.

Second, cultivate their own core expertise, create distinctive services and enhance their core competitiveness. During my internship, I saw a set of "one-stop property management information system" property management service software designed and developed by Coastal Group, Yi Jian Science and Technology and Meijia Property. The software includes three systems: one-stop customer service, one-stop short message management and one-stop digital community. It is a short message system that uses network, e-commerce and scientific and technological means to improve the level of property management and service quality, and effectively develop, integrate and utilize customer resources. The management office fully advocates the characteristic management services of "one-stop service" and "best safety". So as to achieve efficient management operation, solve the rush of owners, create ubiquitous and meticulous services, improve service efficiency, enhance the satisfaction of owners, improve the level and quality of property management services, and ultimately enhance the company's core competitiveness in the fierce market competition.

Third, implement the "customer interaction year" to promote the benign interaction between the company and the owners. In terms of the relationship management between Meijia Property and the owners, I learned during my internship that Meijia focused on the "Customer Interaction Year" at 200X X. Meijia Club was established, a new life service center was established, and a customer service hotline was opened. According to the different ages, hobbies and different levels of the owners living in the community, daily community activities and theme activities were carried out in a targeted manner. For example, in March, we launched a volunteer service activity to learn from Lei Feng. Children's Day, playing games with kindergarten; 10, organize community owners to watch open-air movies; 1February, Santa Claus distributed Christmas presents at Christmas ... Through various colorful interactive activities, the communication between the company and the owners, owners and owners was strengthened, and an interactive customer relationship was created, creating a strong community atmosphere and a good living environment.

Fourth, pay attention to the important basic work of property management-equipment management. For equipment management, I saw in my internship that the management office focused on establishing and improving the equipment management system; Establish equipment cards for various equipment; Do a good job in daily inspection and patrol of equipment, conduct regular inspection, maintenance, repair and cleaning, make records carefully, and solve problems in time when found. For example, pools and water tanks are cleaned and disinfected once every six months, and the water quality is tested to ensure that the water quality meets the national standards; The generator is debugged once a month; The fire pump is turned on once a month to ensure that it can be used normally in case of fire. Wait a minute.

Five, a beautiful landscape of the management office-security team. The security management of the management office is equipped with lobby post, patrol post, monitoring post and command post, which are closely related to each other and provide 24-hour security for the community. Establish and improve various public security management rules and regulations; Train newly recruited security guards in basic knowledge and operational skills before taking up their posts, increase the training of on-the-job security guards, pay attention to the training of post image, courtesy and emergency handling ability, and enhance the sense of responsibility and comprehensive quality of security guards; Strengthen the service consciousness and establish the service responsibility of "friendliness and dignity * * *, service and guards coexist". Security personnel not only do a good job in public security management, but also provide various services for the owners, forming a beautiful landscape of the management office. The short internship passed quickly. Looking back on the internship life, there are both joy and some regrets during the internship. Through practice, I have deepened my understanding of property management knowledge, enriched my knowledge of property management, and made me have a profound perceptual and rational understanding of property management. At the same time, due to the short time, I feel a little sorry. The understanding of some work of property management only stays on the surface, just watching people do it and listening to people talk about how to do it, without personally feeling and handling some work, so I can't understand its essence. Through internship, I found that Meijia Property has rich resources in management experience, talent reserve and basic management. It is a rising star in the property management industry and has a very broad development prospect. However, in Shenzhen, the brand of Meijia Property is not very loud. If Meijia Property digs news, it will expand its popularity through the media. Then, it will occupy a larger market in the new regulatory adjustment period of the property management industry, so that more residents can enjoy its high-quality and satisfactory services. Through practice, I realize that to do a good job in property management, we should not only pay attention to the study of theoretical knowledge of property management, but more importantly, we should closely combine practice with theory. As a low-profit service industry, property management provides intangible services. Property management is an all-round and multifunctional management, and it is also an ordinary, trivial and hard service work. Therefore, in the actual property management work, we should always keep in mind that there is no trivial matter in property management, take the owner's needs as the center, establish the service tenet of "thinking what the owner thinks, being anxious about what the owner needs, and doing what the owner needs", keep learning and innovating, keep pace with the times, provide a clean, beautiful, safe, warm and comfortable living environment for the owner, and create a new milestone in property management for building a well-off society in an all-round way.