What is the service standard of 12345 property?

1. The state has no uniform regulations on property service standards. Property service standards are generally formulated by provinces and cities. Please consult the local housing and construction department for specific standards.

For example, for the comprehensive property service project in Shanghai, the first-class property management personnel should receive the owners at the designated place every day and patrol the community 1 time or more every day. Accept the owner's application for repair within 24 hours and deal with it within three days. Complaints against owners should be handled within 7 days, and communication with not less than 30% of households every year. The maximum charge is 0.09 yuan/square/month.

2. According to the relevant regulations of Shanghai, a management office should be set up for secondary property, which will receive business here on weekdays and at designated places on weekends. The property shall accept the owner's application for repair within 24 hours, handle it within 2 days, handle the owner's complaint within 5 days, and communicate with not less than 50% of the residents every year. The maximum charge is 0. 14 yuan/square/month.

3. A management office should be set up for the third-class property, and the owners should be received in the management office every day to provide related services. Accept the owner's application for repair within 24 hours and handle it within 1 day, handle the owner's complaint within 3 days, and provide more than three paid services and more than two convenience services. Communicate with no less than 60% of families every year and so on. The maximum charge is 0.2 yuan/square/month.

4. According to the relevant regulations of Shanghai, a management office should be set up for the fourth-class property, and there will be 12 hours to receive business and provide services here every day.

The property owner shall report for repair within 24 hours, which shall be handled within 1 day, and the owner shall reply to the complaint within 24 hours. Communicate with no less than 80% of the residents every year to evaluate their satisfaction. Provide more than three paid convenience services, organize more than two community activities every year, and so on. The maximum charge is 0.26 yuan/square/month.

Extended data:

Main basic requirements

1. The service provider and the serviced party sign a standardized property service contract with clear rights and obligations of both parties.

2, to undertake the project, the residential area * * * with parts, * * with facilities and equipment for careful inspection, acceptance procedures are complete.

3, management personnel, professional operators in accordance with the relevant provisions of the state to obtain property management professional qualification certificate or post certificate.

4, a sound property management plan, quality management, financial management, file management system.

5. Manage service personnel to dress, wear signs, behave in a standardized way, and provide positive and enthusiastic service.

6. Set up a service reception center and announce a 24-hour service telephone number. Within half an hour of urgent repair, other repairs will arrive at the site according to the time agreed by both parties, and the records of repair, maintenance and return visit are complete.

7. According to the owner's demand, provide special services and agency services other than the property service contract, and publicize the service items and charging standards.

8. According to the relevant provisions and contractual agreements, announce the income and expenditure of property service fees or property service funds.

9, according to the contract to regulate the use of housing special maintenance funds.

10, consult the owner's opinions on property services at least 1 time every year, and the satisfaction rate is over 80%.

Baidu Encyclopedia-Property Qualification Level