How to improve the quality of property cleaning service?

Suggestions on improving cleaning service quality: \x0d\ 1. Service first is the unchangeable aim of any service enterprise. The core of all activities of cleaning service management is to provide quality services to satisfy the owners. The service work in management is long-term and mass. Therefore, in the management of cleaning services, we should always implement the concept of "exquisite service, responsible to the owners" and manage in various services. \x0d\ 2。 A warm reminder "Contact number of cleaning staff on this floor" is set above the washbasin in the bathroom on each floor. Advantages of setting the contact number of the cleaning staff: Since the cleaning staff is responsible for cleaning and sometimes works on other floors, the office on this floor can call the cleaning staff to clean it immediately. \x0d\ 3。 Commitment is the most important service. First of all, we should make a commitment within our capacity, and suggest that the company check whether the current service items and standards are beyond its capacity, and if so, modify or think of other simple and effective methods; Secondly, we should try our best to implement the commitments that have been made and made public. It is recommended to implement them one by one according to the established work requirements and standards every day. 4. Communication is an important channel to connect all aspects of services. Good communication plays an important role in service work. Without this kind of communication, the requirements of many of our services are unclear, and the responsibility for service accidents is difficult to distinguish. 5. "People-oriented" cleaning service management is "owner-oriented" and an owner-centered cleaning service management concept. Cleaning service management is to serve the owners, and the purpose is to create a safe and comfortable working environment for the owners. Put yourself in the owner's shoes and create a safe, clean, comfortable and beautiful working environment for the owner, so that they can get spiritual satisfaction while enjoying the service. Only by doing all the work in the early stage of intervention can the management in the future be handy. 6. In the management of cleaning service, the employees of the enterprise, especially the front-line employees of the management office, directly face the owners, and the owners' dissatisfaction and complaints about the service process are very direct. When we receive complaints from the owners, we must give them a specific time and method to deal with them, so that they can have expectations, and at the same time, we must pay a corresponding service return visit to understand the opinions and suggestions of the owners, so that our service management can be improved. \x0d\ 7。 The cleaning service management service is not in place, which has caused dissatisfaction and complaints from the owners. In addition to service standards such as politeness, enthusiasm and friendliness, patience and consideration, and language humility, the following principles should be followed: (1) Responsibility principle; (2) recording principle; (3) the principle of timeliness; (4) the principle of thoroughness; (5) improvement principle;