Does the flight change affect the delivery of goods in duty-free shops?

Yes, the delivery time needs to be changed.

If the flight or train number information changes, consumers should call the customer service hotline 400-0078-000 24 hours in advance (every day 10: 00 to 22: 00).

In case of flight information change, no self-service return, no delivery, etc. When calling the duty-free customer service phone and the line is busy, you can also pay attention to the official account of "cdf Island Duty Free-Sanya International Duty Free City" WeChat, select "Flight Change" to modify the flight or click "Online Customer Service" to directly contact customer service to report.

Sanya Duty Free City WeChat official account online customer service duty time is 09: 00-22: 00, customer service 24-hour hotline is 4006996956, and duty-free shop business hours are 10: 00-22: 00.

Extended data

When buying duty-free goods in Hainan, many tourists will care about picking up goods and other related matters. From July 1 2020, after the implementation of the new policy of duty-free shopping in Hainan, the way of picking up duty-free goods in Hainan has changed.

In 2020, in order to prepare for the National Day Golden Week and welcome tourists at home and abroad, Haikou meilan airport Duty Free Shop added four delivery windows. At present, there are eight windows, which are convenient for tourists to pick up goods 24 hours a day.

In addition, passengers from outlying islands pick up the goods in designated areas of airports, railway stations and port terminals with shopping vouchers and take them away at one time. The time for purchasing duty-free goods shall not exceed 30 days from the date of leaving the island.

Nanhai Net-@ Details to Pay Attention to in Hainan's "Travel+Duty Free Shopping" during the Holiday →

123456 government hotline-tips for selecting duty-free goods