What is the service mode of property management?

Three ways of property management service

There are three general services: consulting service, direct management service and short-term consulting service. The difference between these three services lies in the degree of participation and management power of property management institutions.

(1) Consulting services mainly help inexperienced developers and train a group of property management talents, so step-by-step training is very important and frequent.

Assist developers to set up property management companies.

Establish and manage the personnel structure of the company and the responsibilities and powers of each position.

Formulate management conventions or detailed leases, employee codes, customer manuals, decoration regulations, management rules and regulations, etc.

Develop employee training plan

Train employees in different positions.

Formulate and manage the company's financial system

Assist the developer to do all the preliminary work and prepare for the delivery of the property.

Manage the company to solve daily management problems

Carry out targeted staff training, enrich staff management experience, improve service level and speed up emergency response.

Consulting services mainly help developers prepare and organize property management. After different forms of training, employees can manage their own property without hiring foreign professional management service companies.

Advantages:

Developers can completely control the property management company and have the decision-making power.

Management and operation costs are low, because there is no need to hire foreign employees with high salaries.

Employees of property management companies can receive training step by step and learn orthodox property management knowledge and experience.

Disadvantages:

If the property management agency is a consultant, the management authority of the property management company is limited to some extent, and the established management system may become a mere formality, which may not run smoothly in the future.

The service level of the property management company is slow, because the scope of employee training is relatively large, and it needs gradual training.

The role of consultant is in a passive position, and the property management company may not accept its professional advice, and the management level will not be guaranteed.

(b) Direct management of services

Developers give direct management rights, and property management agencies are responsible for managing the company's operations and directly participating in property management. Therefore, developers don't have to worry about complicated daily management, just meet with us regularly to learn about the property management, or give advice and supervision, and appoint professional managers to stay in the managed property and take charge of all daily management, including employee recruitment, management and training, customer public relations, etc.

Advantages:

Property management agencies directly participate in the management and control of property management companies and enjoy the right of business decision-making, thus ensuring the service level and efficiency. Problems in daily work can be solved immediately.

Perfect hierarchical management, employee performance is often supervised.

Disadvantages:

If you hire a foreign manager, the management cost will be higher, because you need to pay the salary, accommodation and transportation expenses of the senior manager.

Top management is usually controlled by foreign employees, and other employees rarely have the opportunity to learn more important management methods and skills. Developers have less opportunities to get property management training and knowledge.

If the developer takes over the property management later, the management level may be lowered and the transition period may be chaotic.

(3) Short-term consultant list

Developers or owners' management committees employ short-term consultants of property management companies, whose work scope and form are the same as those of consultants, but they reform the personnel structure, post work and service quality of the current management companies, explore the current management and operation problems and find solutions, implement systematic training, improve management level and standardize management systems and work. This service form is very popular among large enterprises in western countries and Hong Kong. Because the company leaders knew that their company had problems, but they didn't have the professional ability to improve the service level at that time, they recruited professional consultants, reformed the company system and conducted necessary employee training.