Pre-preparation of property management: What are the processes of pre-planning work?

According to the collected engineering cases and work experience, it is a necessary process for the company to carry out the overall planning work in time and improve the preparatory work for the early intervention details. Whether the pre-planning work of property management preparation is in place determines whether the work can be carried out smoothly after occupancy.

1 purpose

Through the planning work before the property takeover, we will create conditions for the company to successfully take over the property and provide quality services to the owners after the takeover.

2 scope

Applicable to all kinds of properties that the company is about to take over.

3 responsibility

3. 1 The general manager appoints a special person to be responsible for the organization of the property management planning stage to ensure the timely provision of various resources in the property management planning stage.

3.2 The quality management team is responsible for providing beneficial and constructive opinions to the developers from the perspective of property management and operation in the early intervention stage, and making records.

3.3 The quality management team is responsible for formulating the property management plan according to the characteristics of the taken-over property.

3.4 The general manager's office is responsible for coordinating the staffing of the early intervention personnel and the determination and configuration of the staffing of the newly established management office.

4 Method and process control

4. 1 property management planning/preparation includes three basic links: early intervention in property management, formulation of property management plan and establishment of a new project property management office.

4.2 Early intervention

4.2. 1 the role of early intervention

A. Improve the use function of the property-in the planning and design stage of new development projects, put forward constructive suggestions to real estate companies in terms of apartment design, power supply and water supply, sewage treatment, communication network, roads, greening, pipeline alignment, supporting services, plane layout, etc.

B. Improve and perfect the specific design of the property-Based on the collected engineering cases and work experience, the company will put forward opinions to the design unit in time from the perspective of future management to avoid design defects.

C. Facilitate the management of the property in the future-I have participated in the planning, design, pipeline laying and equipment installation of the property in advance, and I am familiar with the site situation, which brings convenience to the management and maintenance of the property in the future.

4.2.2 Pre-intervention mode-According to the project development cycle, it can be divided into three stages: pre-intervention, mid-intervention and post-intervention.

A. Pre-intervention: the intervention activities from entering the project site to the main construction. This work includes:

A. Demolition and relocation of temporary buildings on site.

B. On-site environmental sanitation, security, office and living equipment maintenance, catering and other management work.

C. provide logistical support for project marketing activities.

D. Management work such as acceptance, storage, distribution, distribution and tracking of escrow materials such as project model house, sales hall and project department.

E. Review the design drawings and put forward suggestions for improving the layout and function of the building structure.

B. Mid-term intervention: intervention activities from the start of construction to six months before occupancy. This work includes:

A. Professional and technical personnel participate in understanding the configuration or capacity of various electromechanical facilities and equipment, installation and debugging of facilities and equipment, distribution trend of various pipelines, concealed works, building structures, etc. Point out the engineering projects with defects and omissions in the design.

B, strengthen the monitoring of common engineering quality defects and special processes such as concealed works, and solve problems in time when found.

C. From the perspective of the owner's use function, suggest to the developer to improve the relevant facilities and correct the defects, including various switches, air conditioning positions (holes), sockets, drainage, reserved power supply, smoke exhaust pipes, door opening direction, etc.

D. According to the standards and requirements of property handover and acceptance, from the function of property management, make suggestions to developers in time, and improve and correct the problems that need improvement, such as computer room, supporting facilities, reserved interfaces for water and electricity management, etc. Not up to standard.

C. After intervention: the intervention activities before the establishment of the management office six months before moving in. This work includes:

A. Determination and decoration standards of all kinds of management houses and commercial houses.

B improve the closed-circuit monitoring system, parking facilities, background music, floodlighting, mailboxes, entertainment and cultural facilities, landscaping and other public facilities.

C. Collect engineering and supporting facilities and equipment data in batches and stages, such as collecting and sorting out as-built drawings, acceptance data, equipment operating instructions, warranty cards, equipment schematic diagrams, etc.

D, fully understand the housing and supporting facilities, and make all preparations for property handover and acceptance.

E. Understand the commitment of real estate sales, such as water, electricity, gas and other supporting facilities and auxiliary service facilities, verify the performance, and design alternatives in time when problems are found.

4.2.3 Professional technicians will record the pre-intervention work in the Pre-intervention Weekly Record of XX (1-8) and keep it as important information.

4.3 the formulation of property management plan

4.3. 1 the quality management department is responsible for setting up an investigation team according to the size of the property, making an investigation plan and investigating the property. The contents of the survey include:

A local cultural environment, surrounding public security, surrounding supplier environment, surrounding property management level and charging standard, local policy environment, etc.

B. Property equipment, supporting facilities, office space, etc.

C. Conduct customer demand survey in the early stage of real estate sales, such as service project demand, service level and consumption level.

4.3.2 The Quality Management Department is responsible for the preparation of the property management plan six months before moving in, including:

A. Analyze the property itself and the surrounding environment, and find the breakthrough point to improve the property management service from the characteristics and shortcomings of the property.

B overall introduction of the new project, including: location, building area, building area, green area, delivery time, apartment type, total number of households, number of parking spaces, public facilities, electromechanical facilities, etc.

C. According to the owners' groups and personality characteristics, analyze the owners' needs and provide innovative services.

D. Introduce the overall concept and management planning ideas of new community management in detail, including management mode, management commitment, management focus, management measures and management objectives.

E. The management structure diagram of the taken-over project, the functions of each management department, the staffing of each post and its post responsibilities.

F identify and provide the infrastructure required for the service, including:

A cleaning and greening equipment and tools, such as floor washers, vacuum cleaners, lawn mowers, sprayers, etc.

B. Safety equipment, such as walkie-talkies, flashlights and electric batons.

C. Check and maintain equipment and tools needed for equipment maintenance, such as multimeter, megger, welding machine, vise, etc.

D. clubhouse services need equipment, such as drinking fountains, ice makers, air conditioners, televisions, stereos, etc.

E auxiliary office space and office facilities, such as computers, printers, fax machines and photocopiers.

F staff logistics facilities, equipment and service configuration, such as staff dormitory, canteen, water heater, disinfection cabinet, etc.

4.3.3 The Quality Management Department is responsible for forming the Property Management Plan Report.

4.4 Establishment of Property Management Office

4.4. 1 The office is responsible for determining the staffing of the new management office according to the property management plan.

4.4.2 The office is responsible for preparing the personnel recruitment plan and training plan of the newly-built management office.

4.4.3 The general manager's office shall determine the candidate for the new management office three months before moving in, and the personnel administration department shall issue a letter of appointment for the establishment of the management office.

5 supporting documents

Standards and requirements for property handover and acceptance

6 quality records and forms

Early x intervention weekly statement N0 1

Early X Intervention Weekly Statement No.2

(The above answers were published on 20 13-05-27. Please refer to the actual situation for the current purchase policy. )

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