How to complain about high property fees?

You can complain about the property in the following ways.

1. Complain to the Price Bureau. The previous property fee must be approved by the price bureau. Price Bureau has the right and obligation to supervise property companies.

2. Complain to the Housing Authority that the Housing Authority is the industry management department of the property company and has the obligation to deal with the violations of the property company.

3. complain to the consumer association.

1. Which department should I complain to if the property fee is too high?

1. Complain to the Price Bureau that the early property charges must be approved by the Price Bureau, which has the right and obligation to supervise the property company.

2. Complain to the Housing Authority that the Housing Authority is the industry management department of the property company and has the obligation to deal with the violations of the property company;

3. complain to the consumer association;

4. bring a lawsuit to the court;

5. If the owners' meeting is established, it can be reflected to the owners' meeting.

Second, the property management company complaint handling process

1. If the first questioner who receives a complaint (telephone complaint, on-site complaint, front desk complaint) is a general staff member of the property management company, he can give an explanation on the spot; If he/she can't handle it, he/she should be taken to a special complaint handler.

2. After receiving a complaint, the complaint handling personnel should first appease the owner's emotions, and use the principle of "handling emotions first, then handling things" to give the owner a friendly feeling in attitude and treat the owner's complaints with a positive attitude.

3. When the owner states the reasons, the complaint handling personnel shall make detailed records of the reasons stated by the owner for reference, and ask the owner to show relevant certificates as vouchers.

4. Classify the business according to the matters complained by the owner, and immediately verify whether the complaint is true and effective. If it is effective, it can be handled on the spot and immediately; If you can't handle it on the spot, you can negotiate the processing time with the owner and give a limited telephone reply after asking the superior.

If you have a complaint about a problem that needs the cooperation of other departments, you should contact other departments as soon as possible to get a solution and then reply to the owner.

6. If the owner is not satisfied with the handling result, the complaint handler can hand it over to the superior for handling. When the personnel on duty can't solve the problem on the spot, they can find another time to negotiate the telephone tracking service with the owner and give a reply within a limited time.

7. When the owner disagrees with the replacement time, the complaint handling situation shall be summarized, reported and handed over to the higher authorities for handling.

8. When handling complaints, the complaint handling personnel shall make a complaint handling result in time after sending the owner out of the gate.

3. What are the principles for handling property complaints?

The relevant departments should follow the principles of fairness, justice, legality, timeliness and legality when handling property complaints.

legal ground

People's Republic of China (PRC) Civil Code

Article 4 The principle of equality Civil subjects have equal legal status in civil activities.

Article 5 The principle of voluntariness When engaging in civil activities, civil subjects shall follow the principle of voluntariness and establish, change and terminate civil legal relations according to their own wishes.

Article 6 Principle of Fairness When engaging in civil activities, civil subjects should follow the principle of fairness and reasonably determine the rights and obligations of all parties.

Article 7 The principle of good faith When engaging in civil activities, civil subjects should follow the principle of good faith and abide by it.

Article 8 Abide by the principles of law, public order and good customs. Civil subjects engaged in civil activities shall not violate the law or public order and good customs.

property management regulations

Article 35 A realty service enterprise shall provide corresponding services in accordance with the stipulations of the realty service contract.