Work Summary and Work Plan of Security Department

Summary is a written material to evaluate and describe the achievements, existing problems, experiences and lessons. Through it, we can correctly understand the advantages and disadvantages of previous study and work. It is better to act immediately and write a summary. How should I write a summary? The following is my work summary and work plan for the security department. Welcome to share.

Work summary and work plan of the security department 1 Spring comes and winter comes, and returns at dawn. Time flies like a spring breeze, without a trace. Think about it in the space of hope, which makes people daydream. Looking back on the past year, under the cordial care and guidance of leaders at all levels and under the direct leadership of Manager Zhou of the Security Department, the Security Department has always adhered to the service concept of putting people first and creating a healthy life, based on its own duties, unswervingly implemented the overall team reform and achieved gratifying results.

According to the actual situation, our department has continuously strengthened military training, participated in various professional training, and continuously improved the combat effectiveness of the team; Strengthen the cultivation and study of professional ethics, continuously improve service quality and service awareness; Enrich employees' amateur cultural life and enhance collective cohesion and teamwork spirit; Promote the work of the safety department to be mature and perfect in a healthy, orderly and positive atmosphere, and make certain contributions to the development and growth of the company.

In the new year, the Ministry of Security is taking a steady and powerful step. While constantly seeking development, there are still some shortcomings in our work. Here, let's sum up the achievements and shortcomings of this year's work, take this as a lesson and lay a solid foundation for the smooth development of the next step.

Since joining Xinkai Company, manager zz of the security department has gone deep into the grass-roots level to strengthen communication and exchanges with the team members in view of the chaotic management in the early stage, low morale of the whole team, lack of team awareness and factionalism. Starting with strengthening the management backbone of the security department, optimizing the management structure, effectively implementing the post responsibility system, conducting business assessment on foreman management, adopting the method of "being able to go up, being flat, letting go, and being weak", boldly appointing new people with strong management ability and exquisite business, fully mobilizing the subjective initiative and work enthusiasm of the backbone and team members, giving play to the exemplary role, uniting comrades and stabilizing the morale of the army.

First, military training:

Designate a person to be responsible for formulating a detailed training outline and plan. In the training process, try to let the teacher explain in detail and demonstrate in place; Through the training of all the team members, the military quality has been greatly improved, gfd has been significantly improved, and the style and discipline have been further strengthened, which has made due contributions to the strategic goal of the company's five-star service.

Second, public security and fire protection:

In terms of public security management and coordination, our department has actively strengthened communication and cooperation with local public security organs and fire units, and achieved good results through effective public security joint defense.

In terms of fire fighting, our department systematically maintained fire fighting facilities and equipment from May to June, comprehensively formulated and improved fire fighting systems and processes from June to July, and conducted large-scale fire fighting drills on July 30 and September 23 respectively.

On the other hand, due to the large number of construction workers and mobility, and the large number of public places in the jurisdiction, according to the current situation of public security in the jurisdiction, preventive measures such as setting posts and assigning responsibilities and highlighting key parts are implemented to effectively control the occurrence of theft. During the practical training, Manager Zhou organized all the team members to learn the Emergency Plan for Multifunctional Services in Residential Areas, and simulated the emergencies. Through training, the team members' coordination and combat ability have been significantly improved. Strive to ensure that the team members can play loudly at any time to ensure the peace and harmony of the community.

Third, the basic management:

In the basic management of the department, dormitory housekeeping, site supervision and management, cycling management in the park and daily safety inspection in the community are all key points. Our department vigorously strengthens supervision, severely punishes illegal personnel and units, always considers the owners of the community and works from the perspective of safeguarding the interests of the owners.

Fourth, security:

The department participated in the security work of large-scale activities organized by the company, such as "5. 1", "9. 10.1"and "12. 10". During the Spring Festival, In particular, we made a lot of detailed preparations for the security of the Christmas party of the G-8 Chamber of Commerce on February 10. In many activities, our department obeyed the unified command of the company leaders, carried forward the spirit of not being afraid of hardship and fatigue, unified pace and unified action, and successfully completed various tasks assigned by superiors.

Verb (abbreviation of verb) in ideological and political aspects:

Manager Zhou gave a special education to the players' ideological problems according to the time. Organize the team members to study and discuss various topics in the form of courses, so as to keep the alarm bells ringing, actively guide the team members' thoughts, and always keep the correct course, laying a solid ideological foundation for the development of team work. Through education, the work initiative of team members has been strengthened and their work enthusiasm has been greatly improved.

Six, spare time:

In view of the monotony and high repeatability of safety work, it is easy to induce players to feel bored with life. Actively cultivate players' hobbies and organize the whole team to carry out various forms of cultural and sports activities. In particular, Comrade Lu Yongxing, an employee of our department, recently participated in the Guangzhou Wrestling Competition organized by New Express, and achieved gratifying rankings, winning honors for the company and departments. At the same time, care and care for team members in life and work. For example, in February, 65438, 65438, 0 and 6 players suffered from food poisoning. Under the care of company leaders Li and Tian, the backbone of the department sent the wounded to overseas Chinese hospital for treatment in time, so that six players turned the corner in time.

Seven, the management of community personnel:

In order to ensure the normal living order of community owners/customers and create a safe, leisurely and quiet living environment for community owners. According to the actual situation of the community, the security department strictly requires the construction personnel to wear the construction certificate and enter and exit according to the designated construction route and passage. Every day, the construction workers must register at the security post of the construction passage, so that the security guard can effectively control the construction workers' stay for too long. At the same time, the inspectors, fire inspectors and civil security personnel of each team strengthen the management of the community personnel, and prohibit the construction site from carrying inflammable and explosive articles; Stop the violation of rules and regulations of construction personnel in time, and find and eliminate fire hazards.

Eight, fire safety monitoring management:

Since the owner moved in, the security department has actively implemented the fire protection policy of "prevention first, combining prevention with elimination" and the idea of "safety first, fire prevention first". Formulate detailed fire control work plan, fire control equipment configuration, fire control equipment inspection and patrol system, and do a good job in closed-circuit maintenance of fire control in time. In order to let the owners know more about the fire safety management of the community and master the common sense of fire control, the security department plays all kinds of fire control knowledge on TV, which effectively improves the fire control awareness of the owners/residents. Since the fire monitoring system was put into use, the monitoring center has arranged security guards to be on duty 24 hours a day, so as to control potential safety hazards in the bud in time.

Nine, the department needs to improve the problem:

1. The security department is special because it is a disciplined team. As a security manager, I feel that the problem of security personnel who have always been regarded as the weakness of the property management industry is getting more and more serious.

2. The overall service consciousness of security guards has not reached the ideal effect, and they cannot act as waiters in customer service for the owners. In the new year, we will further strengthen the training of security guards' service awareness, skills and skills, especially the induction training for new players. Before taking up their posts, they should receive a week's rigorous training, and then the old players will take up their posts.

3. Team members' ability to deal with emergencies cannot meet the needs of post work. There are a few players who encounter unexpected events in their posts and lack experience in psychology and contingency ability, so they need to strengthen the training of contingency handling ability.

4. Weak legal consciousness and concept. Security guards must have certain knowledge of laws and regulations in their work, and a lot of work should be based on the law. Due to the uneven quality of security guards, it is imperative to improve the comprehensive quality of security guards.

X. Suggestions on the Company's Work in 20xx

1. The service awareness and quality of most employees in the Property Management Office can't meet the five-star requirements. In the new year, the property management office should strengthen the training of employees in this respect.

2. Continue to strengthen the staff's cost awareness and put an end to waste.

3. The amateur cultural atmosphere of employees is poor, which needs to be improved by the company as appropriate.

Looking back on the past and looking forward to the future, all the staff of our security department will work together with Qi Xin to meet the new challenges. We firmly believe that in the new year, under the wise leadership of the general manager of Guangzhou Xinkai International Management Company, we will create brilliant achievements with the company. At the same time, we have reason to believe that the company's tomorrow will be better.

Kaixuan New World Security Department

20xx65438+February 15

20xx work plan

In order to improve the overall quality of the security department, give full play to the subjective initiative and work enthusiasm of the team members, implement various safety precautions and ensure the safety of the construction site, the security department plans to formulate the following work plan.

Follow-up person of monthly work plan

January

1. As the "Civilized Service Month" of the Security Department, 1 month will focus on establishing employees' service awareness and comprehensively improving the overall service efficiency and quality.

2. Establish the service system of the security department in an all-round way, and select excellent service modes.

February

1.February was regarded as the "Safety Service Month" of the Security Department, which established the service consciousness of employees and comprehensively improved the safety prevention and emergency response capabilities.

2. Establish a rapid response team in the community to deal with emergencies and emergencies in the community efficiently and professionally.

3. Establish a community fire protection working group, establish a comprehensive management and inspection system for community fire protection facilities, and earnestly do a good job in community fire protection management.

March

1 As the "Training Month" of the Security Department, in March, we focused on establishing a perfect training system, improving the professional knowledge and comprehensive service quality of employees, advocating team spirit and strengthening the overall cooperation level.

2. Improve employees' awareness of self-protection through case analysis.

April 1 As the "Archives Management Month" of the Ministry of Security, the departmental archives management work in April was concentrated, the management system was improved, and the standardization and integrity of archives preservation were ensured.

2. Launch the Service Guide of the Security Department to introduce the service facilities and contents of the community comprehensively and systematically, so that residents can fully feel the sincere and enthusiastic service of the community.

May

1 As the "Engineering Service Month" of the Security Department, the maintenance system of the community engineering facilities and equipment was established in May to ensure the timely and effective maintenance of the community public facilities and equipment.

2. Improve the professional level and service awareness of engineering personnel, and provide high-level engineering services for residents in residential areas.

3. Maintain, manage and record facilities and equipment according to ISO9000 standard, and establish perfect equipment files.

June

1. As the "Financial Service Month" of the Security Department, the collection rate of management fees and other expenses was increased in June, and the service assessment and training of financial personnel were strengthened.

2. Comprehensively sort out the service process of the management center to improve work efficiency.

3. Summarize the work in the first half of the year, summarize and analyze relevant cases, adjust outdated systems and processes, and ensure the efficient operation of the management center.

August

1 As the "Legal Publicity Month" of the Security Department, this month, we will focus on strengthening employees' study and understanding of laws and regulations related to property management and government regulations, and publicize residents in residential areas.

2. Require employees to learn and understand the law, act in accordance with the law, be neither supercilious nor supercilious, and be justified.

3. Strengthen residents' legal education, improve residents' legal awareness, make residents better understand and understand property management, and cooperate with community management.

September

1. As the "Service Supervision Month" of the Security Department, this month, we will focus on establishing a community service supervision system, actively invite and invite enthusiastic residents to supervise the service quality of the community and put forward reasonable suggestions.

2. Arrange the third home visit during the year, strengthen communication with the owners and tenants, and establish smooth communication and supervision channels.

3. Carry out the activity of "I make a policy for community management", fully listen to the opinions and suggestions of residents, and improve the level of community management and service.

October

1. As the "Environmental Service Month" of the Security Department, this month, we will focus on strengthening the environmental management and construction of the community to form a safe, orderly, harmonious, warm, clean and hygienic living community full of green.

2, strengthen the management of community health and greening maintenance, establish perfect evaluation rules and supervision mechanism, to ensure the quality of the contractor's work.

November

1 As the "caring service month" of the security department, this month, we will focus on strengthening and improving the quality and level of services to provide residents with more caring property, engineering and security services.

2. Strengthen the publicity and update of value-added services in residential areas, and comprehensively improve the service level of security departments.

December

1 As the "Team Cooperation Month" of the Security Department, this month we will focus on strengthening team spirit, comprehensively promoting the concept and system of quality service, and building an excellent service brand.

2. Establish a United, efficient and tacit service team to provide high-quality and high-level services for residents.

3. Summarize and analyze the service work throughout the year, strive for perfection, keep innovating and making progress, so as to pave the way for next year's work.

Work Summary and Work Plan of the Second Security Department 20xx is coming to an end, and a new year is coming. The work of 20xx has been successfully completed. In the past year, under the guidance of the company leaders, our district resolutely implemented the company's rules and regulations and achieved the company's various indicators. With the joint efforts of all the players, we have achieved good results. The security team is becoming more and more mature and perfect, and its work achievements have also been recognized by the company leaders and owners. In order to further improve the construction of the public security team in our region and make it a first-class public security team, we will continue to maintain and carry forward a good work style, carefully find out the shortcomings and loopholes in our work, and learn from experience and lessons. My summary of the work in the past year is as follows:

Good is mainly manifested in the following aspects:

First, a strong sense of responsibility. Mainly reflected in each team member in their own jobs, due diligence, perform their duties.

Second, the service awareness is obvious. Because of the special situation in our district, guests are often invited to see the house. In this year's one-day tour of the owner's house and the owner's closing ceremony of Building 2, in order to cooperate with and do a good job in the sales department, the team members presented themselves to the owners and guests with neat gfd and full mental state, and won high praise for their smiling, unified and humanized service. The team members perform their duties in a civilized manner, receive them politely, and are warm and thoughtful. Usually care for and help the owners in their daily lives and solve some minor problems in their daily lives.

Third, complete all tasks assigned by superiors to the letter and obey the arrangement of leaders. With the one-day tour and the closing ceremony held by the house sales department, the environment is messy because Building 2 is still under construction, so that the owners and guests can have a clean and tidy residential environment when they arrive. The team members worked tirelessly, worked overtime, cleaned the floor of the community, collected garbage, and completed all the work with high standards.

Fourth, good teamwork ability and tacit cooperation. Mainly reflected in the cooperation and communication between posts and departments. There are the following disadvantages:

First, the quality of work is high and low, and it is impossible to maintain permanence and consistency.

Second, the work attitude is not correct enough, and there are thoughts of mixing people and mixing Chinese.

Third, I don't concentrate during working hours. Mainly manifested in doing things unrelated to work at work.

Fourth, can not maintain a good mental state, low vigilance. Mainly in the players' sitting posture, standing posture, walking posture and so on. Working and supervising outsiders.

Fifth, the professional quality and skills of the players are poor. Mainly reflected in the players themselves are not familiar with job responsibilities, what to do in the post, how to do it, how to deal with problems and some things.

In the new year, a new starting point, the facilities in our district are gradually improved, the community is gradually mature, and all work will enter the road of standardization. Company leaders have also made clear arrangements for our work next year. For us, we have defined our work objectives and pointed out the direction. I combined with the actual situation in the region, formulated the work plan for next year:

First, adhere to long-term ideological education, put ideological work in the first place, and start from the following aspects.

Let's begin.

First of all, we should ideologically guide them to establish a correct outlook on life, career and values. Secondly, correct the working attitude of each team member, let them learn to do what they do, love what they do, and learn how to abide by professional ethics and professional ethics. Let them firmly establish the concept that it is their duty and obligation to do their job well.

Thirdly, it is to educate the loyalty among employees, enterprises and companies and really let them integrate into their work.

Two, strengthen the training and training of our team members' own quality, professional quality and professional skills. In terms of physical fitness, it is mainly to carry out some physical exercises regularly, aiming at individual poor physical fitness, in order to achieve the purpose of strengthening the body. Professional quality and skills mainly adopt pre-job training and post-job supplementary training. According to the actual situation of this community, a series of property management knowledge training has been carried out, such as what is illegal decoration, floor appearance and where the inner layer can't change gravity, as well as post responsibilities, as well as etiquette and courtesy training between specific operations and posts. Focus on the prevention and handling of all kinds of emergencies. Therefore, every team member knows how to deal with similar situations at work. In order to implement it, a series of training plans were formulated and distributed to each team for key training. Be civilized on duty, standardized in speech, and serious and responsible.

Third, further enhance service awareness, improve service quality, fully embody Yijing Tianyu's service concept of "doing its best" in work, and strengthen employees' service awareness. We will start with etiquette, courtesy and daily service to the owners and customers to achieve harmony with them. Take the good evaluation of the owners and customers as the target responsibility.

Fourth, improve the ability of teamwork. A good team is not supported by individual strength alone, but the result of joint efforts. Therefore, we should communicate in different ways according to the actual situation of each player. Understand and pay attention to their ideological trends, and promptly resolve and enlighten the contradictions and mistakes in their work. Let them help each other in their work, learn from each other's strengths, and cooperate closely between posts, posts and departments, and departments to build our safety team into a cohesive and effective team.

Fifth, strengthen fire management. Organize regular fire training and drills according to the company's requirements, and make a complete fire training plan.

Six, adhere to the persistence and consistency of management, and resolutely put an end to the phenomenon of loose and tight, high and low quality standards.

Seven, strengthen the supervision of each post on duty, not less than twice a week at night patrol, each patrol time shall not be less than two hours, found that the problem is pointed out and corrected in time.

Eight, the combination of rewards and punishments. Reward outstanding work performance, encourage employees' self-motivation and enthusiasm for work, correct mistakes, punish mistakes, and have clear rewards and punishments.

20xx65438+1 month/day.

Work summary and work plan of the Ministry of Security 3 Dear company leaders,

Hello!

Time flies, and a year has passed in an instant. Looking back on our female security team's work in Rudong Sub-branch of Bank of China in the past year, we can say that we have achieved a lot, benefited a lot and learned a lot, but there are still many problems. In order to do a better job in the future, according to the requirements of the leaders, the work of the female security team that I took over is summarized as follows:

We work in a large financial institution like Bank of China, with great responsibilities and great pressure. In order to complete the task with good quality and quantity, I focused on three things in the past year.

The first is to grasp team building. Excellent team is an important guarantee for doing a good job. Since the establishment of the security team, we have adhered to the "two-pronged approach" in team building: one hand focusing on "staffing" and the other on quality improvement. In terms of staffing, we have recruited five new players, and the number of our team has increased from 12 to 15 now. In team building, I emphasize the combination of dedication and obedience. While introducing players through multiple channels, we attach great importance to the improvement of the overall quality of players. After each new team member comes in, we should organize a safety professional quality training for half a month. Teach relevant knowledge and skills, so that team members can master the basic skills as soon as possible and meet the post requirements. After the team members took up their posts, we also insisted on four-day monthly rotation training, rain or shine, and the heat and cold continued, so that the professional quality and duty ability of the team members were continuously improved. Over the past year, our security team has gradually become a team that can pull out, fight loudly, be organized and disciplined, have strong execution and combat effectiveness, and can complete tasks well.

The second is to grasp the system construction. The key to an orderly and fruitful work is to rely on a scientific and applicable system to ensure that "there is no Fiona Fang without rules". Since I took office, I have introduced a set of strict and practical systems in the aspects of duty attitude, etiquette requirements, daily work flow and training, and implemented paramilitary management for the team, standardized everyone's behavior with the system, and ensured the completion of work tasks with the system. ; When participating in group activities, team members must March in procession to fully display the quality and charm of soldiers. Enhance the company image and brand!

The third is to grasp ideological construction. Because our players come from different positions, their comprehensive qualities, personalities and hobbies are different. More importantly, their ages are quite different, which we should pay attention to in our daily work and life. Young people have great plasticity and variability. When people reach middle age, they are also somewhat confused, and their consciousness and subjective initiative are often extremely inconsistent with their age. Therefore, in the team building work, we should carry out ideological and moral construction throughout and persevere. In terms of working methods, according to different players and different situations, I flexibly insert ideological education into the monthly meeting instead of training, and talk with players individually, and so on, and flexibly implement ideological and moral education. For the problems and mistakes in the work, I demand: don't hide them, report them in time, correct them if there are mistakes, learn from them, cheer up and improve the work.

The implementation of various forms of education and systems has achieved tangible results. In the work, our team has been greatly improved. Namely: more active work, less passive response; Doing things is more difficult and less bargaining; Many people do good deeds, but few break the law.

Looking back on the work in the past year, we can see clearly our own gaps and shortcomings while making achievements. Outstanding performance in the following aspects:

First, the ideological dependence on the organization is strong, lacking the style of generals who dare to make decisions at critical moments, not confident and timid;

Second, sometimes things are not flexible enough and too rigid;

Third, insight into the problem, the ability to solve the problem is not enough, the foresight of the problem is not enough, and there is still a certain distance from the boss's requirements;

Fourth, the mastery of business knowledge, especially relevant laws and regulations, is not solid enough;

5. Our working methods need further innovation and improvement;

Six, there are still some unsatisfactory places in the work.

These, we will make up our minds in the future work, overcome and improve, and do our best to do better and better in the future work. The work requirements in the coming year and beyond will be higher and more difficult, which puts new and higher requirements on my work. I must face up to the reality and admit the difficulties, but I am not afraid of them. We will face up to the difficulties and do a good job. Specifically, my work plan for 2009, first of all:

1, focusing on strengthening the training of security personnel. In view of the wide scope of work of the security department and the scattered personnel, it is difficult to centralize management, which brings great difficulties to management. According to the company's upcoming arrangement, the division of work in our department will be adjusted. In view of the outstanding problem of the general decline in the quality of security personnel, our department will focus on the training of security personnel, blindly arrange posts for security personnel who have not participated in pre-job training, and conduct on-the-job training for newly hired security personnel as required. Through training and daily management, we can know the mental state of each security guard in time, talk with players with ideological problems in time, and give help and care to players with difficulties in life. Let every team feel at home, greatly improve the comprehensive management level of managers, improve the self-awareness of players and feel more at ease in their work. At the same time, put an end to blind phenomena in management.

2. Constantly standardize and implement various management systems and standardize team building. In the past four months, our department has held monthly meetings to listen to different opinions, study and formulate management systems, and gradually standardize the "Notice on Further Strengthening Female Safety Officers by Example" and the rules and regulations such as reward and punishment systems. Strengthen the learning of each player while standardizing the system, so that each player can understand the system and abide by it. In management, the company's rules and regulations strictly require every security guard, emphasizing the "comprehensive military management education" of personnel and the implementation of orders. Every manager is required to be equal before the system. Make each team member strengthen the system concept and greatly improve the management efficiency.

3. Pay close attention to daily management and improve work efficiency. In view of the limitations of the security department, such as many jobs, scattered personnel and inconvenient post inspection, some problems can not be dealt with in time, so I will overcome everything, increase the intensity of post inspection at various outlets, and strictly demand every player with the requirements of soldiers everywhere. Maintain a high level of security image. At the same time, it can also be praised by the heads of various outlets as always.

4, strengthen the professional skills training of security personnel, according to the actual situation of department personnel changes, uneven quality, make a detailed training plan.

5. Assist all departments of the company to do a good job in management.

The above is the work summary of our women's insurance team at the end of 20xx and the work plan for xx. If you are dissatisfied, inappropriate or wrong, please criticize and correct me.

I am here to convey

Salute!

Summary by: xx

20xx65438+Tuesday, February 9th.