What should I do if there are falling objects and throwing objects in the community?

1. When customer service personnel receive complaints or falling objects, they should take the following actions:

Immediately investigate, quickly determine the parabolic direction, floor number and location, and try to find the offenders.

If necessary, the offenders can be warned and reported to the police. If the violator cannot be found, notify all owners when necessary and point out the seriousness of the behavior.

Send someone to look after the left-over items (evidence). If the left-over items damage public facilities and vehicles, they should be circled and photographed for the record.

Record all the details in the daily management record book of the property.

2, such as falling objects cause injuries, managers should do:

Notify the ambulance and the public security organ.

Help take care of the injured.

Trying to find criminals or witnesses.

Seal off the scene and wait for the arrival of public security personnel.

Record all relevant information in the daily management record book of the property.

Report to the property manager, notify the head of the security department and submit a written report.

Assist in mediation of compensation matters.