Monthly work summary of property management

Model essay on monthly work summary of property (7 selected articles)

Before we knew it, our efforts were over. Looking back on our work during this period, we have gained a lot. Let's write a work summary for this year's work. But how to write a work summary to make a difference? The following is a sample essay (7 selected articles) of monthly work summary of real estate collected by me, which is for reference only and I hope it will help you.

Monthly work summary of property management 1 With the end of work in April, we are about to usher in May. In April's work, strictly implement the property management standards, strengthen the discipline control of foreign X personnel, and strictly clean the inside and outside of the community to ensure the safety of the owners of the community.

After the arrival of April, although the crisis has been gradually lifted, we still maintain a rigorous working attitude, do a good job in prevention and control, and prevent accidents. But in the face of the coming May, we should also prepare for May Day! The following is my summary of my work in April and my plan for future work:

Work in January and April

In the work in April, our work was basically normal. Every day, we insisted on doing a good job in the security and cleaning of the community and actively answered questions for the owners.

In addition, during April, due to seasonal reasons, the plants in the green belt and lawn were too lush, so we contacted the pruning staff in time to prune the green belt and trees in the community to ensure the beautification and cleanliness of the community.

Moreover, for the sake of health, we have been insisting on garbage classification, and we have also treated the garbage in the alleys and dead corners of the community and posted warnings.

During the period of Tomb-Sweeping Day in April, we actively issued a notice to remind owners of civilized sacrifices, and strengthened community inspections to prevent owners from abusing open flames. In our vigorous publicity and inspection, we successfully ensured the safety of the owners, and advocated the owners to make appropriate sacrifices, reducing unnecessary hidden dangers.

II. Work Plan and Arrangement in May

During May, the first thing to do is the May Day activities. In this year's May Day activities, we intend to actively invite owners to participate in the activities and prepare certain prizes according to the activity plan. In addition to enhancing the goodwill of the owners and us, this activity is also an opportunity to publicize our xx property.

After that, Mother's Day is coming. In the face of the arrival of the two festivals, we should make double preparations, prepare gifts for May Day activities and flowers for Mother's Day in advance, make preparations for purchasing within the guaranteed funds, and prepare the equipment needed for the activities.

In addition, we must do a good job in cleaning the community in May. Due to the arrival of the May Day holiday, the situation of owners staying in the community will be more intensive. Therefore, the work and management of employees should also be done well.

May is a month full of vigor and vitality, and it will also be a busy month for us. To this end, we must do a good job in management to ensure that the work service can satisfy the owners! Make further contributions to the progress of our xxx property!

Monthly work summary of property management: August is the hottest time in our year, commonly known as "dog days". This month is characterized by high temperature, drought and heavy rain, and our personnel, houses and greening have also experienced multiple baptism. It is necessary not only to ensure the normal operation of facilities and equipment, but also to organize efforts to solve the complaints of owners in time, and all posts are running at full capacity to ensure the normal operation of all communities.

I. Comprehensive situation

1. Collection of property fees: this month * * * collected property fees of xxxx yuan (as of August xx), with the target task of xx million yuan, accounting for xx% of the monthly planned tasks. Accumulated xxxxxx yuan, accounting for xx% of the annual plan of xxx million yuan,

2. Reception of owners' complaints: xx complaints were received from owners this month, and xx complaints have been handled (water leakage has expired). Among them: xx cases of water leakage, xx cases have been dealt with, and the rest xx cases have been reported to the leaders for review and decision; There are xx complaints about program-controlled doors, xx have been repaired, and x are pending (waiting for accessories). The corridor lamp has been repaired for xx, X has been handled, and X is to be handled (the line problem is to be investigated). Other complaints have been dealt with and answered in time. Special services start with X.

Second, the key work

1. The customer service department killed Cinnamomum camphora scale insects and Ligustrum lucidum mycosis twice in Lilac Garden Community. Diseases and insect pests have been basically eliminated, and the phenomenon of dead leaves has been effectively curbed.

2. The garbage can in xx Lilac Garden Community was moved, and a passage was drawn by marking, which eased the contradiction between parking and garbage removal.

3. The customer service department repaired the waterproof building at X, and accumulated water at xx to dredge the drainage pipe during the rainstorm. On a dry day, the Lilac Garden was watered x times, and Xin 'anli was watered x times. Clove garden greening and comprehensive weeding for x times.

4. After personnel adjustment, the Order Management Department cleaned up the image of past posts, intensified night inspections, and strengthened community safety and vehicle parking management.

5. Strengthen the analysis of electricity consumption: the customer service department has taken out two people to help copy the water and electricity meter of the community. After the person in charge of each responsible area reads the meter on time, the households who use more electricity are counted and filed, so that the center can control the electricity bill.

6. The facilities and equipment at the entrance of Lilac Garden were maintained, the entrance door was replaced, and the electric telescopic door in Xin 'anliwei was maintained.

7. Organize employees to learn the system, take an active part in the company system examination, prepare carefully before the examination, and explain the examination questions systematically after the examination, so that the systems are deeply rooted in the hearts of the people.

8. Successfully completed the first "xxxx Cup" youth swimming competition, which accumulated valuable experience for organizing social networking activities in the future.

9. Prepare to start the maintenance of Moon Bay.

Work plan for September:

1. Insisted on collecting property fees, and failed to complete the task of the month for two consecutive months. The center should increase the cost control, and the person in charge of each responsibility area should take the initiative to contact the owner to remind him to pay the fee in time.

2. Seriously study the workflow of each department, master the use of workflow to improve work efficiency and service level, and strengthen the supervision of workflow.

3. Autumn is the time when pests occur. Continue to do a good job in pest control and greening pruning.

4. During the rainstorm, many external walls leaked water, and the maintenance work was reported to the group company and implemented after approval.

5. Carefully prepare the application materials for "Property Service Demonstration Residential Quarter", collect and sort them according to the list, and go all out to complete this work.

6. Preparations for household registration management in Lilac Garden.

He who travels a hundred miles is half ninety. Although the pre-payment situation is good, it is difficult to collect the remaining households, and there is still a long way to go to complete the annual task. It can be said that we have only completed half of the task, and the key and difficult points are in these months. Only by insisting on not relaxing the electronic control fee can we ensure the completion of the annual task. It is also to prevent households from hoarding electricity and lay a good foundation for next year's charging work.

Summary of monthly work of property 3. The work of the Property Management Department in August mainly includes:

1. Plan and organize a symposium on 20xx safe community construction, and listen to the ideas and arrangements of 20xx safe community construction reported by X community. Read out the work arrangement opinions of the service branch on the construction of 20xx safe communities and the assessment methods for the establishment of 20xx safe communities. The guiding ideology and work focus of security construction in 20xx are clarified, and X community is required to take security community construction as the starting point to further deepen community security management and property service management.

It is necessary to make full use of the effective carrier created by the safe community, realize the communication and integration with the property service management, and promote the progress and development of the overall community construction; It is necessary to give full play to the role of safe community construction in production and life, and create a "safe, healthy and harmonious" essential community. In the determination of safe community projects, we should combine the actual situation of the community and be close to the lives of residents, so as to achieve tangible results.

Two, strengthen the supervision of the community property management during the festival, and promote the environmental sanitation of the community during the festival.

Thirdly, according to the requirement of xx municipal government to collect garbage disposal fees according to water consumption, the self-consumption of Tang Qian and its two directly affiliated companies was investigated and analyzed.

Arrangements for September:

First, combined with the ideas and arrangements of the X community report at the symposium on safe community construction, we went deep into each community to conduct work inspection and guidance, and sorted out and evaluated the 20xx security projects in each community to ensure the effectiveness of the project construction.

Two, planning and organizing the property management work conference, straighten out the relationship between the superior and subordinate property management, strengthen property management, improve the service level of property management.

Three, combined with the new changes, to carry out the basic situation of property management research, to lay the foundation for the next step of residential property management.

As a member of the property cleaning department, I have always been self-denying and dedicated, and maintained a very strict and serious attitude in my work. Although the cleaning work in the company is the lowest level work, I have no other ideas because of it. I have been working hard every day and everything, and I have never failed to live up to the expectations of our department. September has passed, and I also want to sum up this month's work and prepare for next month's school.

First, be strict with yourself and stay awake.

I have worked in the cleaning department for almost two years. These two years passed quickly, and I changed from my mother to my grandmother. After the child got married, I was more at ease to do my own thing. After coming to our cleaning department, I know what I can do and what I can do well. My position is very clear. In this month's work, I have been very strict with myself, adhere to principles, never touch discipline, and keep a certain degree of sobriety. I have never been perfunctory about the tasks assigned to me, and I have always been serious. I have finished every job and set my own standards, and achieved quite good results.

Second, actively cooperate and unite and cooperate.

As a cleaner, sometimes it is easy to have some differences with my colleagues, but I usually solve them quickly. Sometimes the task boundary is not very clear, and there will be some disputes, but I am a person who can suffer. As long as it doesn't hurt my fundamental interests, I can generally tolerate it. So I think I have done a good job in uniting and cooperating with my colleagues. Maybe I did something wrong and didn't make people feel comfortable, but at work, I think I am making continuous progress and I have successfully completed every job and task.

Third, correct shortcomings and move forward.

During my work in September, I knew I had some shortcomings. For example, in the communication with colleagues, I am a stubborn person. Although I can tolerate some small things, if I encounter some big problems, I will definitely fight to the end. Actually, this is not a good solution. If you can forget something, don't forget it, which will make our collective better. I should pay more attention to some details in cleaning work. In fact, sanitation work is to pay attention to details, so in the future work, I will continue to learn from better people, do the details well, and live up to the encouragement and help of every leader!

Monthly summary of property management in 20xx (1 1) For cleaning service co., Ltd., this is a pioneering and challenging month. Following the company's pace, under the correct guidance of the company's leaders and with the active cooperation of various departments of Mu Ye Company, we successfully completed the work tasks in the first half of the year in the spirit of honesty, enthusiasm, patience and meticulous service. 1 1 since winter, it has brought corresponding difficulties to our cleaning work, and we have made corresponding adjustments in antifreeze, waterproof, fire prevention and safety awareness. The work of June 1 1 is summarized as follows:

First, improve various rules and regulations and establish a brand-new internal management system.

Through the analysis and summary of the previous work, the managers of the property cleaning company have reached the understanding that improving the level of property services and expanding the scope of property services are the only way for the future sustainable development of the property cleaning company. To achieve this goal, improving the level of property management is the fundamental foundation. Therefore, it is necessary to establish and improve various rules and regulations and internal management mechanisms. In reality, the project management system is responsible at different levels: Wang Meng is the project manager of Sheng Yuan Plaza, who is fully responsible for all the work of Sheng Yuan Plaza, including order maintenance, cleaning, greening maintenance and engineering. Wang Yongmei is the foreman of the office building, assisting the project manager to complete other work besides his own work; This system clarifies the responsibilities, rights and interests in management work, so that the things that are managed are managed and the things that can be done well are done. All work is based on actual needs and aimed at solving problems, and all basic work is done in a down-to-earth manner. Therefore, based on the principle of seeking truth from facts, we have formulated a series of more than a dozen rules and regulations that meet the development needs of property cleaning companies, such as office staff's post responsibilities, cleaning staff's post responsibilities, order maintainer's punishment and management measures, order maintainer's post responsibilities, file management system, attendance system, employee training system, etc., and on this basis, we have strengthened the inspection and implementation of various rules and regulations to keep the property clean.

Second, the company is United and pragmatic, and its service awareness has improved significantly.

As a property cleaning company, we should constantly improve service awareness, service level and service quality, meet the needs of merchants and owners to the maximum extent, and steadily increase property income on this basis, so as to improve the economic benefits of enterprises and establish a good corporate image. Company leaders set an example, leading all employees to change their service concept, carry out theoretical study and strengthen business training, so that the service consciousness and their own quality from leading bodies to ordinary employees can be continuously improved. Leaders and managers at all levels of the company often go deep into the grassroots to do a lot of questions and answers, and the company has formed a United and pragmatic working atmosphere; Secondly, in order to improve the quality of property services, the property cleaning company has strengthened the consultation, collection and filing of all kinds of materials, and classified and filed them reasonably according to different forms and properties, which greatly facilitated the timely consultation and utilization of the required materials; Third, attach importance to participating in and carrying out various training activities. At the same time, according to the working characteristics and nature of various projects within the company, we will regularly or irregularly carry out business training such as fire protection knowledge, gfd, etiquette and property cleaning standards, and continuously improve the service awareness and professional quality of all employees; Fourth, pay close attention to the implementation of various rules and regulations, and promote the rapid and effective development of all work, especially in order to effectively implement the recently implemented employee commuting system and dressing the. We have made great efforts and managers have to accept the strict attendance system of the assessment department. After several months of implementation, the work style, quality, service awareness and level of all employees in the company have been significantly improved. Fifth, because of adhering to the working concept of "smile service", in practical work, we extensively collect the opinions put forward by the owners, and reasonable suggestions will be adopted and used after consultation by the company leaders. We will try our best to help the daily owners solve their difficulties, and finally the service work will focus on cleaning the details. We have dealt with this problem effectively. First of all, from the project manager, increase the intensity of inspections. According to the actual situation of the project site, the work is divided into "light, heavy, slow and urgent" work rules.

Third, energy conservation and consumption reduction, timely reporting, management benefits have been significantly improved.

The leaders of the property cleaning company clearly realize that it is necessary to strengthen the service consciousness of all staff, strengthen internal management, strengthen monitoring, save consumables, give play to the spirit of ownership, and be decisive and calm when things go wrong. The operation time of Sheng Yuan Plaza is short, and the owner's renovation workload is heavy, which virtually increases the workload. Only in this way can we reflect the importance of the cleaning company, and we should give timely feedback, report in time, solve problems on the spot, and report and solve problems that cannot be solved. Four. 65438+February Work objectives and plans for the current month.

1, the company has made adjustments in combination with the existing staffing. The year is good, and the occupancy rate of the square has increased. The original 24 cleaning staff were upgraded to 28, including A/B/C block 15, underground garage 3, ground square 3, garbage collection 1, podium 2, 1.

2, cleaning personnel, positions, positioning, workload, where there is a problem, where to deal with the problem, with reference to the company.

3, 65438+February, from the outside to the inside, from high to low, do a comprehensive assault cleaning work, paving the way for the arrival of 20xx, and the work objectives are mainly dead corners and details. Inform the owner of the sundries that have been put away by the owner. If it fails to be cleaned three times, the cleaning staff will clean it up (and notify the cleaning office). The company prepares emergency measures to deal with emergencies, some waterproof tools, snow removal equipment, etc.

In this work, we must have a strong sense of prevention, high efficiency, remarkable effect and clear purpose.

Monthly Summary of Property Management 6 Since I joined xx Company this month, I have tried my best to adapt to the new working environment and post, studied with an open mind, worked hard, fulfilled my duties, and successfully completed various tasks. I will report on my work since I took office.

First, consciously strengthen study and strive to adapt to work.

It's my first contact with property management, and I don't know much about the responsibilities and tasks of the comprehensive administrator. In order to adapt to the new job and working environment as soon as possible, I consciously strengthen my study, humbly ask for advice and solve doubts, constantly sort out my working ideas and summarize my working methods, and now I am basically qualified for the job. On the one hand, learn while doing, learn while doing, and constantly master methods to accumulate experience. I pay attention to the task as the traction, relying on the improvement of post learning, through observation, exploration, access to information and practical exercise, I quickly entered the working state. On the other hand, consult books and colleagues, constantly enrich knowledge and master skills.

With the help and guidance of company leaders and colleagues, I have never attended a meeting and have never been familiar with it. I gradually found out the basic situation in my work, found the breakthrough point, and grasped the key and difficult points of my work.

Second, do a good job in cleaning logistics services seriously and responsibly.

The work of xx Hospital was given to me in xx. For me, this is my first job. Due to the lack of professional knowledge and management experience, there is a shortage of cleaning staff at present, plus the pressure of hospital rating and director Zhang. I have mainly done the following X aspects: 1. Turn pressure into motivation and supervise employees to do a good job in hospital cleaning logistics. The second is to work at the bottom to motivate employees.

Third, personnel management.

After the employees of xx Insurance Company transferred to New Women's Insurance Company, the work area increased and the requirements were improved. Employees' mood fluctuates and their work enthusiasm is not high. Therefore, without affecting the quality of work, he communicates with employees in various ways to stabilize their emotions. According to the job requirements of each post, the rational allocation of personnel and the assessment of workload have been strengthened, and the operation requirements of cleaning have been basically met without increasing the number of personnel.

At present, there are xx employees, and this month * * * X people have left and changed jobs;

Among them, X was transferred to old xx, and X was dismissed.

Fourth, training.

The new cleaning staff are trained in cleaning theory and practical operation in different positions, so that the cleaning staff can master the cleaning knowledge and meet the requirements of writing hospital cleaning work. On the premise of "hospital cleaning standard" training for cleaning staff, combined with the actual situation at work, we will focus on the following training: the classification and use of cleaning agents, cleaning procedures, cleaning stainless steel ornaments, cleaning furniture, cleaning ashtrays, cleaning wallpaper, cleaning and maintaining elevators, and handling stains.

Strengthened the training of employee appraisal system and established the sense of responsibility of employees. At present, employees have been able to work hard and complete according to the prescribed standards, but they still need supervision and management in observing work discipline, behavior and other details. The next step is to strengthen this kind of training and make it a habit.

After continuous training and running-in, the cleaning staff has adapted to the existing management methods and workflow, and the staff is basically stable.

Verb (abbreviation for verb) Completion of cleaning work.

(1) Complete the establishment of cleaning staff and timely correction of working mode.

(2) to complete the daily health maintenance work in the area under the responsibility of the hospital.

(3) Complete the land reclamation of xx and xx.

(4) Complete the crystal hardening treatment of xx stone and carpet maintenance.

(5) Complete the removal of hospital garbage.

(6) Complete the second cleaning of the hospital peripheral glass.

(7) Complete the ground scouring around 7)xx.

(8) Clean the parking lot under xx twice. (Not responsible for daily cleaning)

(9) Clean the temporary arrangement of the unit.

The main experience and gains of intransitive verbs

(1) Only by putting yourself in a correct position and trying to get familiar with the basic business can we adapt to the new job as soon as possible.

(2) Only by actively integrating into the collective and handling all aspects of relations can we maintain a good working condition in the new environment.

(3) Only by adhering to the principle of implementing the system and careful management can we perform the duties of the regional manager.

(4) Only by establishing service consciousness and strengthening communication and coordination can we do our job well.

VII. Existing shortcomings

Due to less work practice and lack of relevant work experience, the work in April has the following shortcomings.

(1) I don't know enough about the contents of the agreement on property management service fees, especially some previous charges.

(2) The amount of garbage bags in hospitals is large, which is easy to control macroscopically and difficult to control microscopically.

(3) The mood of cleaning staff is easy to fluctuate, so it is necessary to make greater efforts to communicate with employees in their own areas.

Summary of monthly work of property management 7 Time flies, and a month has passed unconsciously. In the past month, with the care and help of company leaders and colleagues, I successfully completed my work. Now I will make a summary of this month's work.

First of all, reception at the front desk.

The front desk reception is the service window of the customer service department. The main duties of the front desk reception are to keep the information channels unblocked, supervise the regional management, schedule and coordinate the work of various departments. The receptionist is the first person to show the image of the company. Everything he says and does represents the company and is the window to contact the residents of the community.

Through these ordinary daily work, my work level has been obviously improved, and I have won unanimous praise from the owners and leaders of the community, and also shaped the new image of our property owners.

Second, the file management

Archives are documents directly formed in property management. In strict accordance with the archives management regulations, the owner information, departmental archives, maintenance orders, work contact letters, release orders and other materials are comprehensively classified and sorted, so that the catalogue is clear and easy to retrieve. The household registration materials of each building are boxed, and the files of all departments are managed in bags, which are completed on schedule and seriously. Realize standardized management, and at the same time formulate and improve the information confidentiality system. Check the files regularly and improve the changes or deficiencies in time. This month, * * * received * * xx applications for repair, handled xx release forms and X work contact letters.

Third, the model room.

The model room is a window for our external display and a platform for establishing corporate image. At the end of the month, I make an inventory of the items in the sample room, record the damaged items and report them to the engineering maintenance department to ensure that the items in the sample room are intact. This month, * * * received the number of visitors between the model rooms, and the number of visitors was * * * xx.

Iv. collection of fees

In view of the fact that property management is a service industry with high investment, high cost and low return. In order to ensure the continuous normal work, we must do a good job in the collection of various expenses and ensure that they are collected in full and on time. This month * * * collects the property service fee of xx yuan; Private garden maintenance fee of xx yuan; The optical fiber usage fee is xx yuan; Pre-stored water fee of xx yuan; The initial installation fee of cable TV is xx yuan; The gas installation fee is xx yuan.

Verb (abbreviation of verb) Experience and gain

Over the past month, through hard study and continuous accumulation, my ideological understanding and working ability have made great progress. I have worked in a customer service center, and I can easily handle all kinds of problems in my daily work. After one month's training, my organizational management ability, comprehensive analysis ability, coordination ability and written and oral expression ability have been greatly improved, which ensures the normal operation of all the work in this position, and I can treat all the tasks with a correct attitude and love my job. Actively improve their professional quality, strive for the initiative in work, have a strong sense of professionalism and responsibility, and strive to improve work efficiency and quality.

Work plan of intransitive verbs for next month

1, strengthen the study and improvement of business knowledge, innovate working methods and improve work efficiency.

2. Further strengthen the daily management of the customer service center, clarify the tasks, and be rigorous and orderly.

3, combined with the actual situation, from the details, closely linked to the leadership intention, coordinate internal and external relations, for the leadership to share problems.

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