Summary of semi-annual work of previous property

Summary of Semi-annual Work of Pre-property (6 selected articles)

Inadvertently, the work has come to an end. Looking back on the work during this period, theoretical knowledge and professional level have been greatly improved. It's time to write a work summary and analyze the past work. In order to make it easier and more convenient for you to write a work summary, the following is a half-year work summary of my previous property (selected 6 articles). Welcome to read the collection.

Summary of the Half-year Work of Pre-property 1 20xx In the first half of the year, our work closely focused on the concept of "big property" of the group company, and in accordance with the general policy of "planning and management, improving quality, sizing up the situation and keeping pace with the times" put forward by General Manager Che, we always practiced the overall goal of contributing to the construction and development of the group company, strengthened the internal management of the enterprise and the cultivation of employees' own quality, constantly innovated, and strived to complete all the work and achieved. Here, I would like to thank the leaders of the group for their encouragement and help, and my colleagues for their support in my work, which makes me more confident to make the property in Xinghewan bigger and stronger. Below, I will report the main work, some experiences in the work, some existing problems and the work plan for the second half of the year as follows:

1, organize ideas, grasp management and build image.

On February 8, 20xx, after I came to Star River Bay to take over the property, I sorted out a lot of clues first, and soon sorted out several important and urgent things. First of all, pay attention to management, improve efficiency and shape image. In the final analysis, the management of the community is to provide satisfactory services for the owners. And all this depends on the quality and ability of service providers. At work, we need not only a good attitude and service concept, but also professional management. In this regard, the property management company has formulated a refined management system, with clear procedures, well-defined responsibilities, clear division of labor, and responsibility to people, so that property work can be carried out in an orderly manner. Secondly, strengthen personnel training, enhance service awareness and establish corporate image. We provide targeted professional ethics, etiquette, manners and professional knowledge and skills training for employees, so that on-the-job employees can quickly meet service requirements. Excellent service has established a good image for the enterprise.

2. Improve the handover procedures, establish and improve various facilities, and create a more comfortable environment for the owners.

When the house is built, our property management company will hand it over to the owner smoothly. It seems simple, but it is not easy to do it well. To this end, our property management team has specially formulated an effective delivery process, which is constantly improved in practice, so that owners can feel the meticulous care of the property in every link. After the owner moved in, the improvement of the corresponding supporting facilities became the owner's most concerned issue, and it also became a major event that our property company tried to follow up. Water, electricity, gas, cable, broadband, roads, greening and other issues need to be implemented step by step, and it is even more necessary for our property management company to think and do the work ahead. We specially formulated a new version of the owner's occupancy manual and distributed it to the owners who came to hand over the house. Although the brochure is small, its contents are comprehensive, which can bring more convenience to car owners.

3. Improve the archives, lay the foundation for the creation of city-level residential quarters, and prepare for the qualification upgrade of property companies.

We are building a residential area in Xinghewan, and the establishment of property files should follow closely behind the construction. At present, we have established the owners' files in Area A and Area B, some of which are in a blank stage and need the support and assistance of all departments of the Group. Property file is an indispensable part of property management. Its perfection has laid a foundation for our daily work and future work, and it is also a tool for us to understand the owners. Only by truly understanding this community can we better serve the owners and make this community better. This year is the year of property management promotion. City leaders attach great importance to the development of property, and specially implement the establishment of property files as a property management publicity month. Xinghewan is a large-scale diversified community integrating residence and commerce. Our property management company also needs to improve the service quality. According to the future development of Xinghewan and the requirements of the municipal housing management department, the third-level qualification of property management companies can no longer meet the management needs. In the second half of the year, upgrading the qualifications of property management companies is the focus. The upgrade of qualification is not only reflected on paper, but also requires our property management company to upgrade its hardware and software. Every employee area needs to work hard to serve every owner and coordinate every little thing. I have always believed that slogans are not shouted out, but made with practical actions.

4. Do the basic work of "big property" and publicize the concept of "big property" and the quality of Lianxing Xinghewan.

In the first half of the year, our property management company and sales company organized a parent-child activity in the sales office, with the aim of selling their respective advantages and letting more people know and know. The sales company uses the advanced concept of "big property" in Xinghewan to let buyers know the real service and convenience of Xinghewan, thus driving sales; By selling to customers, the property company instills the concept of "big property" in Star River Bay into the hearts of buyers in advance, making them realize that buying is not only a house, but also a potential value and a kind of enjoyment of life. First-class real estate plus first-class property is a livable high-quality community. In order to promote the service concept of "big property" in Xinghewan, we also invited Texas TV to record a promotional film in the community and spread the concept of big property to thousands of households through the media. In the second half of the year, we will continue to publicize the service concept of "big property" and conduct more extensive publicity. In the basic work of "big property" in Xinghewan, our property management company is synchronized with the construction of Xinghewan. After the nursery was selected, we contacted several well-known kindergartens in Texas for the first time, invited them to make a field trip, and conducted preliminary negotiations on the cooperation projects of kindergartens. The construction and planning of community hospitals are also in the next step. As Mr. Che said, after the completion of the property, Area C and Phase III of Xinghewan will have the effect of word-of-mouth marketing. When buyers came to our Star River Bay, they saw beautiful environment, well-organized property management, humanized service, children's nursery, injection medical treatment, shopping and entertainment, and even the Red and White Council. Why didn't he buy our house at the same price? "Doing a good job in big property management is an important part of building a happy Texas and promoting the harmonious development of society. Property carries people's livelihood, and leaders at all levels and the whole society should pay close attention to it. "

5, the integration of new and old residential areas, to achieve overall management.

In the second half of the year, I am going to integrate the new and old residential areas that the property management company has taken over at present to realize overall management. Because the current operating profit of property management companies is not optimistic, many communities have been in a state of loss, basically losing our business purpose. In order to fundamentally change this situation, I initially plan to make a major adjustment to all the taken-over communities in the second half of the year, and strive to turn losses into profits while ensuring the quality of service. Of course, I know very well that this will be difficult to do. I am under great pressure, but the difficulties have to be overcome. The difficulty is not terrible. The terrible thing is that you are afraid of it. I believe that with the care and help of the group leaders and the joint efforts of colleagues in the property management company, we will be able to achieve this goal and make the property management company stronger.

Finally, I believe that under the leadership of the group company, our property management company will attach importance to management, training and innovative service concept; Pay attention to the brand, expand the market and enhance the competitive strength; Attach importance to talents, create opportunities and expand development space; Vigorously develop the property market, unite as one, and create a brilliant tomorrow for Jinyou Property.

Summary of property management in the first half of the year II. Time flies, and half a year has passed unconsciously. Over the past six months, with the care and help of company leaders and colleagues, I have successfully completed my work. Now I will make a summary of the work in the first half of the year.

First of all, reception at the front desk.

The front desk reception is the service window of the customer service department. The main duties of the front desk reception are to keep the information channels unblocked, supervise the regional management, schedule and coordinate the work of various departments. The receptionist is the first person to show the image of the company. Everything he says and does represents the company and is the window to contact the residents of the community.

In my work, I strictly follow the company's requirements, work with tooling, treat guests politely, answer and transfer calls kindly, handle daily affairs seriously, patiently listen to the problems reflected by the owner and the difficulties to be solved, carefully answer and record in detail, and arrange personnel to provide on-site service at the first time. Call records will be summarized at the end of each month. In the first half of the year, * * * answered 68 incoming calls, and made outgoing calls 130, with 2 valid complaints from owners. We give satisfactory answers to all the inquiries of the owner; For the problem of the owner's application for repair, contact us in time, and actively dispatch workers according to the different contents of the application for repair, and strive to solve the problem in the shortest time. At the same time, according to the completion of the repair report, we will make a door-to-door visit or telephone visit in time. The owner's complaint has been reported to relevant departments for coordination and settlement.

Through these ordinary daily work, my work level has been obviously improved, and I have won unanimous praise from the owners and leaders of the community, and also shaped the new image of our property owners.

Second, the file management

Archives are documents directly formed in property management. In strict accordance with the archives management regulations, the owner information, departmental archives, maintenance orders, work contact letters, release orders and other materials are comprehensively classified and sorted, so that the catalogue is clear and easy to retrieve. The household registration materials of each building are boxed, and the files of all departments are managed in bags, which are completed on schedule and seriously. Realize standardized management, and at the same time formulate and improve the information confidentiality system. Check the files regularly and improve the changes or deficiencies in time. In the first half of the year, * * * received 64 maintenance applications, 42 handling and release instructions, and work contact letters 10.

Third, the collection of fees

In view of the fact that property management is a service industry with high investment, high cost and low return. In order to ensure the continuous normal work, we must do a good job in the collection of various expenses and ensure that they are collected in full and on time. In the first half of the year, * * * charged the property service fee of 792 12 yuan; Private garden maintenance fee is 50386 yuan; The optical fiber usage fee is XX yuan; Prepaid water fee 1740 yuan; Cable TV installation fee 450 yuan; The gas installation fee is 3300 yuan.

Fourth, experience and gains.

Over the past six months, through hard study and continuous accumulation, my ideological understanding and working ability have made great progress. I already have working experience in the customer service center, and I can handle all kinds of problems in my daily work with ease. After half a year's training, my organizational management ability, comprehensive analysis ability, coordination ability and written and oral expression ability have been greatly improved, which ensures the normal operation of all the work in this position, and I can treat all the tasks with a correct attitude and love my job. Actively improve their professional quality, strive for the initiative in work, have a strong sense of professionalism and responsibility, and strive to improve work efficiency and quality.

Verb (abbreviation of verb) Work plan for the second half of the year

1, strengthen the study and improvement of business knowledge, innovate working methods and improve work efficiency.

2. Further strengthen the daily management of the customer service center, clarify the tasks, and be rigorous and orderly.

3, combined with the actual situation, from the details, closely linked to the leadership intention, coordinate internal and external relations, for the leadership to share problems.

Summary of half a year's work in previous property management. In the first half of the year, with the instruction spirit of the group and the joint efforts of all employees, the company successfully completed the planned work in the first half of the year. The work of 20xx in the first half of the year is summarized as follows:

First, continue to strengthen standardization management and promote the further development of standardization work from point to area.

In the first half of the year, the branch continued to implement the spirit of the Group's standardization instructions and continued to carry out standardization work in an all-round way.

First of all, the general manager of the company adjusted the idea of standardization work, and included the implementation of standardization in one of the main work contents, requiring all functional offices and management offices to recognize and attach importance to the importance of standardization work, and start with details to truly implement standardization work at every work point.

Secondly, the branch organized special training, on-site study, mutual communication and other ways, which set off the momentum of comparison, learning, catching up and helping within the company. All functional departments and management offices make serious rectification, actively innovate and fully implement all work of standardization construction.

The first half of 20xx is an important year for the company to carry out standardization construction and makeover, and it is also an important turning point for all work to reach a new level. We actively cooperate and do a good job in standardized management in accordance with the spirit of the Group's instructions. The general manager's office guides and standardizes the management office documents and documents in strict accordance with the Document Management Regulations, and organizes the management office clerks to study the Document Management Regulations seriously. The Quality Management Department organizes specialized personnel to each management office for review and guidance, and evaluates the standardization, implementation and implementation. As the lead unit of standardized management, the Provincial Radio and Television Management Office took pains to receive on-site visits and studies in stages, and other management offices also actively participated in the audit of the next quarter of the Group. Each functional office and management office will carry out their duties and carry out the standardization construction to the end.

With everyone's joint efforts, the company rose rapidly in the management audit in the first quarter of 20xx and won the first place in the group company, which fully reflected the company's top-down emphasis on standardized management.

Two, always adhere to the "safety first, prevention first", and strive to strengthen safety management.

Shandong Branch always keeps a clear head in safety work, tightens the string of "safety", resolutely does not let go of a hidden accident, ensures that no major safety accidents occur, insists on attaching importance to safety at all levels, and lays a solid foundation for safety management. In the first half of 20xx, our company did not have any major safety accidents, and will continue to keep the record of zero safety accidents. First, in terms of production safety, production safety is directly related to the personal safety of employees. In order to ensure the personal safety of employees, the company strictly implements various safety production rules and regulations, and strengthens the training of work management and safety operation procedures related to safety such as aerial work. The management office also formulated a safety responsibility book according to the relevant safety production management regulations, and signed a safety responsibility book with each employee. Second, in terms of fire safety, each management office has formulated a more specific and suitable management system according to the specific work conditions, formulated emergency plans for fire safety and handling emergencies, and highlighted key departments and posts. Among them, the provincial radio, film and television management office has established and improved the fire prevention organization, determined the corresponding fire prevention responsible person, and decomposed the fire prevention responsibility to each unit owner, and each unit owner, decoration unit and other individuals or groups are responsible for the fire prevention responsibility within their property. The responsibility for safety is detailed layer by layer and implemented to everyone, so that safety can be realized in the implementation of the system, and a responsibility system of safety leadership responsibility, safety division responsibility, safety classification responsibility and safety everyone's responsibility has been well formed. Thirdly, in terms of public security, the focus of public security management is the management of foreign personnel and vehicles. All management offices should always keep in mind, never let go of any suspicious personnel and behaviors, and constantly strengthen the management of foreign personnel and vehicles.

On the basis of strengthening management and insisting on the self-inspection of each management office, the Quality Management Department will supervise and inspect the safety of 19 every month, and distribute the problems that need to be rectified to each management office in the form of summary notice, and each management office will timely rectify the problems found by the Quality Management Department in the safety inspection one by one.

Safety management is a long-term and arduous task, which must be persevered and the alarm will ring. Although our safety management has made some achievements, we still need to constantly improve the safety rules and regulations and operating procedures to make the safety work objectives more clear, the responsibility scope more clear and the behavior more standardized.

Third, strictly control the use of funds and expenses, control costs, increase revenue and reduce expenditure, and save energy and increase efficiency.

According to the spirit of the group's wage adjustment instructions, the company began to adjust wages step by step and post by post in March, with a large adjustment range. In order to rationally use all kinds of funds and control costs, functional offices and management offices are trying to control costs. The finance department strengthens the audit of various expenses, counts the materials in the general warehouse in time, and reduces the inventory of the materials in the general warehouse; The human resources department strictly controls overtime pay and staffing; The general manager's office carefully examines and summarizes the material purchase orders reported by various management offices, strictly controls the materials that should not be purchased or purchased less, and compares the new materials, which not only ensures the quality, but also reduces the cost. In the first half of the year, according to the instructions of the general manager, the general manager's office adopted a unified warehousing and centralized management method for the materials in the management office, which achieved immediate results. On the basis of still improving the distribution efficiency, the audit efficiency is improved, and the phenomenon of material pressure and material waste is greatly reduced. Based on the principle of saving every penny, the management office reused waste materials and made snowmobiles and mops, which saved the company money and contributed to the company's cost control.

Fourth, strengthen employee training and improve the quality of employees.

The company is led by the Human Resources Department, and constantly increases professional training. May was designated as "competition month" by the way of "competition instead of training", and the order maintenance skill competition kicked off and was a complete success. The Provincial Radio and Television Management Office won the first place, Huilong Community and Provincial Library won the second place, and the Provincial Department of Finance, the Department of Justice and the Management Office of Geology, Minerals and Homeland won the third place. In addition, the Human Resources Department has organized more than ten professional skills trainings for various positions and on-the-job training activities for new employees, which not only laid the foundation for standardized management of various functional departments and offices, but also improved employees' professional skills and good team consciousness. At the same time, the company did not produce labor dispute compensation fees in the first half of 20xx.

Shortcomings of verb (abbreviation of verb) in work

Although the company has made some achievements in the first half of the year, there is still a certain gap between the overall work and requirements, which still needs improvement. In the second half of the year, first, continue to strengthen and implement standardized management and lead all management offices to the door of standardization; Second, constantly increase the frequency of employee training, start from the ideological aspect, implement it to every employee, and further improve the service awareness of employees; Third, on the basis of the original consciousness, strengthen evaluation, objective supervision and active guidance.

The work in the second half of the year has arrived, and we will continue to complete the work plan in the second half of the year and carry out various services under the guidance of the Group's instruction spirit and combined with the actual situation of the company.

Summary of half a year's work in the previous period of property 4. In retrospect, it was like yesterday when I applied for xx property customer service position. But now I have changed from an ignorant student to a member of xx with important work responsibilities, and from a stranger to a familiar customer service job. Many people don't know about customer service, and feel simple, monotonous or even boring, but they just answer the phone, take notes and surf the Internet when they have nothing to do. In fact, to become a qualified customer service staff, you need to have considerable professional knowledge, master certain work skills, and have a high degree of consciousness and sense of responsibility, otherwise there will be many mistakes and dereliction of duty in your work.

The front desk is the information window of the whole service center. Only by keeping the information channels open can we help to carry out various services. Customer service personnel should not only receive all kinds of repair reports, consultations, complaints and suggestions from the owners, but also follow up the work of various departments in time and pay a return visit to the completion of repair reports. In order to improve the work efficiency, the front desk should be responsible for the statistics and filing of all kinds of information while keeping the reception records, so as to make all kinds of information more complete, more convenient to find and maintain the integrity of the original materials, and all work should be carried out according to the standards.

According to the requirements, archive and manage the owner's files, and track the updates and changes in time. Respond to the owner's application for repair and consultation in time, and record it on the owner's information registration form. Handle the procedures and certificates of the owner's house expropriation, occupancy and decoration, and file the owner's information, files and keys. Classify the problems reflected by the owner and contact the construction party for maintenance, tracking and feedback. Accept all aspects of information, including the owner, decoration unit, real estate company, construction unit and other information, notify relevant departments and personnel to deal with it while making records, track the handling process, and pay a return visit after completion. Data input and file arrangement. For the company's information documents and relevant meeting minutes, input and print them carefully, make forms and documents according to the work needs of various departments, and draft reports.

Replacement and use of old and new forms. Complete other tasks assigned by superior leaders. In the process of completing the above work, I learned a lot and grew a lot. The tempering at work has shaped my character and improved my psychological quality. As a person who has just entered the society and has not enough work experience, I will inevitably encounter all kinds of obstacles and difficulties in my work. Fortunately, with the help of company leaders and colleagues, I dare to face difficulties, accept challenges and gradually settle down. In xx Property, I deeply realized the true meaning of professional and smiling service. The so-called dedication means that when you are at work, no matter how hard you have worked before, you should do your job well and do your job duties well. The so-called smile service means that when you face customers, no matter whether you are happy or upset, you should concentrate on your work, worry about customers and always smile, because I represent not only my personal image, but also the image of the company.

In this half year's work, I deeply realized the importance of details: details are often despised or even ignored because they are "small", which often makes people feel cumbersome and have no time to take care of them. Every day in xx, I understand that the details can't be neglected and sloppy; Whether it is the scrutiny of every line and punctuation of the notice, or the service emphasized by the leaders, there is no dead end in hygiene, and so on. I deeply realize that only by going deep into the details can I get a return from it; Details bring benefits and details bring success. Work and study have expanded my talents. When I worked hard to complete every task assigned to me by my superiors, I got the support and affirmation from my superiors. The layout of Christmas New Year's Day, which I just finished two days ago, was the first one I made myself. When the plan was unanimously approved by everyone, my heart was filled with the joy of success and the affirmation of my work. As for the layout of the publicity column, the park sign system and the layout scheme of the Spring Festival community, I will take it seriously and responsibly and try my best to do it well one by one.

In the second half of 20xx, I will try my best to correct the shortcomings in the first half of the year, constantly improve myself, and focus on the following aspects: consciously abide by the company's various management systems. Study hard on property management knowledge, improve communication ability with customers, and improve customer service reception process and etiquette. Strengthen the ability of copywriting; Expand all work skills, further improve your personality, improve your patience with work, pay more attention to details, and strengthen your sense of responsibility and enthusiasm for work. Communicate and learn more with leaders and colleagues, learn from each other's strengths, improve their abilities in all aspects, and keep up with the company's progress. Fortunately, I can join the excellent team of xx Property. The cultural concept of xx and the working atmosphere of customer service department unconsciously infected and promoted me. Let me learn at work and grow in my study; Also determined the direction of efforts. At this moment, my biggest goal is to challenge and surpass myself in the second half of the year and make greater progress with the company!

Five years have passed since the first half of the year, and the first half of 20xx has passed by us. Looking back on the past few years, xx Property Management Co., Ltd. summarized the problems existing in the first half of the year and adjusted the related work in the second half of the year.

First, the problems existing in the work in the first half of the year

1, the atmosphere of team consciousness is not very good, the foreman should actively cooperate with the manager's work and have a harmonious relationship with employees, and the project manager should strengthen team building.

2. In daily work, various rules and regulations and work requirements are somewhat perfunctory in implementation, and the next step is to pay close attention to implementation.

3. The project manager does not pay enough attention to the training of employees' daily work, especially the training of hospital sense is poor. It is suggested to make full use of daily meetings for repeated training so that employees can understand thoroughly.

4. The management level of each project manager has been improved too slowly. It is recommended to learn a little every day and make greater progress.

5. Some project managers have a bad learning attitude. I suggest reading more books on management and psychology to effectively improve my management level.

6, the project manager's lack of understanding of cleaning workflow, leading to cleaning staff's work is too casual, to strengthen business ability.

II. Relevant work adjustment in the second half of the year

Starting from next week, the daily diary of each project manager will be changed to xx, and this week's work summary and next week's work arrangement will be sent to the X switchboard before 12 every Friday night.

1, every project manager should express the key problems and solutions of the week's work, not only in vernacular, but also have a practical expression of the work plan for next week.

2. When the company goes to each project department to carry out the work from next week, the assessment standard is the work plan provided by each project manager. If the work plan is not submitted on time, it will be implemented according to the company's work standards.

Starting from this month, the project manager's meeting will be changed to "semi-monthly talk", and the first Saturday of each month will still be a regular meeting for all staff above the foreman, and the Saturday of the third week will be a regular meeting for the project manager. If the manager is absent without reason, the foreman will be fined 100 yuan, and the manager will be fined 200 yuan.

1. Each project manager should explain in detail the work in the first half of the month, that is, the existing problems and solutions, and ask for an overall plan for the work in the second half of the month.

2. The foreman log company does not require that each project manager arrange it himself.

Everyone should attach great importance to the problems existing in the first half of the year. At present, enterprises with fierce market competition must rely on quality to survive. I hope that everyone will come up with a rectification plan in the second half of the year to improve and strengthen the above six issues.

Summary of half a year's work in early stage property 6. Work tasks in the first half of the year

1. Rent receivable x million, paid rent x million, unpaid rent xx million.

2. In order to further strengthen the water, electricity and gas management of the leased property of the Group, we transferred the water, electricity and gas accounts of Xicheng Sugar Exhibition Library Project and Yihua Food Factory Project to the name of Ershang Group.

3. Complete the renovation of the water supply pipeline of the exhibition hall project, realize one meter per household, and measure and charge.

4. The restoration project of the smoke screen fire protection system in the east building of the exhibition library was completed, passed the acceptance of the fire detection unit, and reported to the Exhibition Road Street Safety and Fire Prevention Committee for the record.

5. Before the rainy season, according to the requirements of the lightning protection testing center of the Group, the lightning protection facilities of four property projects, namely Zhanku, Yihua Food Factory, Qingyuan Commercial Building and Pastry School, were tested.

6. Complete the regular safety inspection of self-managed property projects, especially during holidays or bad weather, timely rectify the found safety hazards, and implement and supervise the rectification results.

7. In order to ensure the electricity safety of the exhibition library, according to the actual situation, we entrust the tenant in the hospital, New Kowloon, to temporarily manage the power distribution room of the north campus of the exhibition library. We will supervise and guide its daily management, and sign a safety responsibility letter with it to clarify the responsibilities and obligations of both parties.

Second, the main practices and measures

1. According to the characteristics of Zhongsheng and Zhanku property stations and the actual working conditions of the staff, the department has been adjusted, and the staffing has been optimized, so that the ability of each comrade can be fully exerted in the adjusted post. In the future, we will make effective adjustments to the Ministry in time according to the changes of the company to adapt to the new situation of property development.

2. Insist on summarizing the work of the property department every month, and report the work progress to the company leaders in the form of property dynamics in time.

3. Hold regular plenary meetings of the property management department to convey the spirit of relevant meetings of the group, the company and the party committee at the first time, so as to achieve clear objectives and implement tasks.

Three. Main problems and countermeasures

1. Because the property management work is not a fixed "nine to five" work form, it is all substantive work, and sometimes even unexpected events occur outside working hours. Therefore, we not only established a safety emergency plan in the system, but also introduced a professional and qualified Kerry property company to cooperate with us in on-site management. This combination of management and practice has achieved initial results, but it still needs further exploration.

2. Although the charging work in the first half of 20xx was relatively smooth, the pressure of on-site charging in property stations was great, and some rental units often delayed paying rent and related fees on the grounds of "inadequate service" and "legacy problems". In view of the above situation, under the correct leadership of the company, we will further improve the service quality and level according to the reasonable requirements of the leasing unit in the daily property service process, strive to solve the problems left over from history and create conditions for the normal collection work.

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