Problems and Countermeasures of Security Personnel Management in Property Management

Abstract: The security of property management is one of the core tasks of property management companies. This paper analyzes the problems existing in the management of property management security personnel, and puts forward countermeasures and suggestions to improve the quality of property management security work.

Keywords: property management; Security personnel; Countermeasures

The public security work of property management refers to a series of public security management activities, such as anti-theft, anti-destruction, anti-explosion and so on, to ensure that the property within the property area under its jurisdiction is not damaged or caused personal injury, and to ensure the normal work and life order of the owners or property users. A good public security environment needs a security team with excellent style, excellent technology and quick mobility as a guarantee. How to manage the security team has also become a common concern of property managers.

First, the current property management security personnel common problems

(A) the low standards for the recruitment of security personnel by property management companies have led to a decline in the overall professional quality.

According to the relevant laws of property management in China, property companies can hire security guards to provide property services. At present, property companies in residential areas of large and medium-sized cities in China are recruiting security personnel by themselves. As an economic entity, property companies often ignore the training of these employees in pursuit of benefits, and it is very common for them to take up their posts after issuing uniforms. Some property management companies recruit security guards. Now, as long as you are healthy, have an ID card and have no criminal record, everyone has the opportunity to become a security guard. The security recruitment conditions are too wide, which will cause many unstable factors. For example, there have been cases where security guards steal things themselves and criminals are wanted online to be security guards in individual communities, which has brought great insecurity to the owners. There are also individual community security guards who leave without authorization before the expiration of the contract, taking away or destroying some valuable public equipment in the community; Some security guards don't even know where the fire extinguishers are, because they often move around. These phenomena have brought great insecurity to the normal life of community owners.

(b) The owner lacks due respect for the security personnel

The poor recognition of property security in society also brings hidden dangers to the standardized construction of security personnel in property management companies. At present, many owners have misunderstandings about the work of property security, and many people put? Security guard? As? Nanny and nanny? . If the whole society can't have an accurate understanding of the role of property security and provide a just and fair working environment for all security guards, the problem of standardized construction of property management security will become more and more serious.

(3)? Supervision? There are still legal obstacles to security.

Judging from the current legislative situation, there are still many obstacles for public security organs to directly intervene in management in law enforcement. However, because property security provides a very special security service, it is easy to slide to the negative side if there is no correct guidance and regulation. Nowadays, the common people have a very broad understanding of security. As long as they participate in security work, they are all security guards. In fact, in the eyes of public security, security only includes those commercial security guards who are employed by security companies and have obtained qualification certificates after training, but in the eyes of the masses, security also includes those internal security guards employed by companies themselves and those employed by property companies to provide security services for the communities they manage. The former is already under the supervision of public security organs, but there are still many obstacles for the latter two types of personnel to directly intervene in management due to the lack of relevant laws.

Second, to promote the standardized management of property safety recommendations

(1) Strictly control the employment of security personnel.

Security guards are mainly recruited from demobilized soldiers, and a small number are openly recruited from the society.

1. Generally speaking, property management companies should have the following requirements for security guards: reliable politics, decent style and strong sense of responsibility; Strong legal concept, love security service; Dare to fight criminals; No criminal record; Good health, with junior high school education or above; Age 18 to 35 years old. If the internal staff of the unit serves as the security guard of the unit, the lower age limit may be appropriately relaxed, but the maximum age shall not exceed 50.

2. When recruiting security guards, applicants must have the following documents and supporting materials: my resident identity certificate; The recruitment of security guards in this city is issued by the local police station where the household registration is located; Candidates are all from other places. In addition to holding my ID card and the political examination materials issued by the local police station, I must report to the county and district public security organs for approval before I can be hired.

The hired security guards must be trained by public security organs or security service companies at or above the county level before taking up their posts, and can be formally employed only after passing the examination. The assessment content should cover military skills, cultural level, Mandarin and coordination ability. Only when the quality of personnel is improved can the quality and level of service be guaranteed.

The direct contact between security personnel and residents is the link between owners or property users and property management companies, the facade and window of property management, good working attitude, appropriate language and enthusiasm. Service is the yardstick for owners or property users to measure the level of property management.

(two) to strengthen the training and education of security personnel.

Once the security guard is hired, it is necessary to train the theoretical skills in the early stage. Compile scientific and reasonable training lesson plans, supplemented by flexible and diverse training methods. In the teaching plan, the combination of theory and practice is emphasized, and centralized training and individual assessment are adopted. Pay attention to the exploration and use of talents in training, understand the specialties and skills of personnel, and devote themselves to professionals. Only by fully tapping the talent's potential and giving full play to his role and expertise can we create a relaxed and fair management atmosphere and improve personal work enthusiasm. Improve the vigilance of security guards through training. Four precautions (fire prevention, theft prevention, explosion prevention and damage prevention)? Consciousness, adaptability and physical quality enable them to master their own skills. Moreover, we must do a good job in the assessment, and we can only be hired if all aspects of the assessment have passed. At the same time, we can't ignore the simulation drills of social emergencies such as fire fighting. Summarize the exploration experience from actual combat and truly be prepared.

(3) Relieve the worries of security personnel

The public security organ shall make overall arrangements for the management training of property security personnel, and only charge the training fees for property security personnel. At the same time, it is suggested that local finance should consider allocating funds to security training institutions when arranging special funds, and solve the training fee problem of property security personnel by means of individual investment, enterprise investment and financial investment, so as to stabilize the property security team. At the same time, we encourage qualified property management companies to handle personal accident insurance for property security personnel, establish a training system for property security personnel to upgrade their skills, and provide job transfer for those who have been engaged in property security for a long time, so as to avoid the worries of property security personnel.

(4) Raise the salary of key security guards.

It is suggested that the property management company send key members to participate in safety qualification training. As long as there is a qualified security guard in the property management company, the property management company can set up its own internal security organization, and then the trained backbone members can train other security guards, which can also improve the salary of the backbone security guards and be different from ordinary security guards to enhance the enthusiasm of security work.

(five) strictly abide by the rules and regulations, humanized management.

The so-called separation from the management system? Humanization? Actually, it's different? Rule by man? . Security guards violate the discipline of property management companies, fail to deal with it in time, or handle it improperly, which is considered as the so-called humanized management. These misunderstandings mislead some security guards, making them think that the company's system can't be implemented, and even doubt the relationship between violators and leaders. Over time, they indulge their selfish, greedy and lazy side, form bad habits and bad atmosphere, and make management more difficult. Look at home and abroad Humanization? All well-known enterprises have a scientific and effective management system. This is true of Microsoft in the United States and Sony in Japan, as well as McDonald's and Coca-Cola. Advocating in management? Humanization? , pay attention? Human touch? Does not mean abandoning the management system, but a scientific management system is the means for enterprises to truly realize management? Humanization? Based on the premise, the author thinks that every level of the factory director, manager, team leader and monitor should be carried out to the letter, and boldly fight against the phenomenon of violation of discipline, so as to form a healthy atmosphere for everyone to abide by the company system.