Responsibilities of the property comprehensive office

Responsibilities of the comprehensive property office: 1 1. Assist the person in charge of the area to do a good job in the management of the area under management.

2. Assist the person in charge of the area to be responsible for the resource management of the area;

3. Assist the regional person in charge to manage the project outsourcing personnel;

4. Responsible for the management of service quality, and constantly submit project quality and satisfaction;

5. Be responsible for the coordination of the relationship between the owner and grandpa;

6. Complete other tasks assigned by superiors.

Responsibilities of the property comprehensive office 2 1, responsible for daily management. Responsible for implementing the company's management guidelines, policies, directives and regulations, adhering to the business purpose of serving the owners and the society, and doing a good job in residential property management.

2. Be responsible for getting familiar with customers, establishing good customer relations, properly handling all kinds of complaints in a timely manner, handling the relationship with the owners, issuing inquiry forms to the owners and community residents on a regular basis, and making statistics, analysis, handling and return visits.

3. Understand the annual management responsibility index of the project, guide and make decisions on all work, and be responsible for the annual and monthly financial revenue and expenditure budget and control of the project.

4. Be responsible for holding monthly staff meetings, checking the implementation of work, assigning tasks, coordinating employee relations, and proposing solutions to problems arising from the implementation of project property management. Report to the company immediately in case of major events or beyond the post responsibility and authority.

5. Responsible for checking the cleaning, sanitation, environmental greening and beautification of the project, and establishing and improving the effective quantitative management operation process of cleaning and greening.

6, responsible for the development of various businesses in the community, in order to achieve the annual performance indicators.

7. Be responsible for establishing good public relations with government departments and maintaining relations with relevant departments such as Housing Authority, streets, communities, police stations and owners' committees.

8. Complete other affairs arranged by superiors.

Responsibilities of the Property General Office 3 1, responsible for the development of property logistics business in enterprises and institutions;

2. Complete the performance according to the decomposed task indicators;

3. Responsible for the management of customer data and information;

4. Responsible for business docking and contract negotiation;

5. Collect and feedback customer information in time and maintain customer relationship regularly;

6, complete other work assigned by the leadership.

Responsibilities of the property comprehensive office 4 1. Assist the project manager to formulate various rules and regulations and management processes of the department, and urge the department personnel to strictly implement them, so as to act according to the rules and regulations;

2. Assist the project manager to establish the organizational structure of the department, define the staffing plan, formulate the job responsibilities of each position, and assist in formulating the work flow of the department;

3. Formulate the objectives and plans of the comprehensive management of the department, organize their implementation, and assist in formulating the long-term development plan of the department;

4. Be responsible for the application, procurement and management of fixed assets, office supplies and consumables, and make a good account of fixed assets management;

5. Responsible for receiving visitors, organizing and arranging major meetings and activities, and doing a good job in meeting reception;

6, do a good job in internal corporate culture construction and training, and make training records;

7, supervision and management of contract summary, classification, filing, registration, etc. ;

8. Be responsible for the attendance management of department employees, and the production and summary of various reports;

9. Handling and management of daily administrative logistics affairs;

10, complete other tasks assigned by superior leaders.

Responsibilities of the property comprehensive office 5 1. Maintain close and good contact and communication with customers and accept customer complaints; Responsible for making customer return visit plans, organizing customer consultation activities, regularly understanding customers' opinions and suggestions on the company's services, and constantly maintaining, improving and upgrading the service quality;

2. Be responsible for supervising the environmental sanitation, landscaping construction and maintenance of public facilities and equipment in public areas within the jurisdiction. Find problems, coordinate with relevant departments and seek improvement methods;

3. Supervision and management of service providers;

4. Be responsible for formulating, implementing and implementing the post responsibilities of this department, formulating work requirements and objectives, and establishing various management systems;

5. Evaluation, training and assessment of departmental staff performance;

6. Be responsible for regularly studying, mastering and rationally applying laws, regulations and policies related to property;

7, according to the company's business plan, and cooperate with the company's overall goal, formulate the department's goals and work plans;

8. Use effective teaching methods to motivate subordinates, improve work efficiency, supervise subordinates to carry out their work effectively according to work standards or requirements, and ensure the achievement of departmental goals;

9. In accordance with the staff assessment and reward methods, seriously deal with the assessment, reward, lifting and other matters of subordinates, and strive to handle things fairly and reasonably;

10, responsible for coordinating the work coordination and communication between this department and other departments.

Responsibilities of the property comprehensive office 6 1. Responsible for the daily management of water use in all parts of the mall and the daily maintenance and overhaul of water pipes.

2. Responsible for the daily management of the cleaning of all parts of the mall.

3. Responsible for the daily maintenance and overhaul of the circuit and air conditioning pipeline in the mall.

4. Be responsible for switching operation, fault handling, equipment maintenance, installation and maintenance.

5, check and master the position of electrical equipment operation and line maintenance, make all kinds of records.

6. Ensure the normal operation of central air conditioning.

7, found hidden dangers promptly report to the competent leadership to be ruled out.

8. Regularly check the pressure gauge, water level gauge and safety valve. And fill in the inspection records carefully.

Responsibilities of the Property Comprehensive Office 7 1) Organize the formulation and implementation of the annual work plan to ensure the implementation of the company's management documents and systems;

2) Organize the preparation of the annual financial budget and cost plan of the project, strictly control the daily management expenses according to the budget, and strictly implement the fund approval procedures;

3) Responsible for determining the organizational structure and employment plan, and decomposing the overall work objectives of the project into various work lines;

4) Be responsible for the assessment of employees, and decide the reward, promotion, punishment and dismissal scheme of employees;

5) Hold regular work meetings, review, summarize and arrange the work, and always keep good communication with employees to ensure that employees know and are familiar with the work objectives and requirements of the project;

6) Responsible for external liaison (with government departments and developers) and internal coordination (including with various departments of the company);

7) Conduct spot checks on all work of the project on a regular basis, make records, and organize relevant personnel to make timely rectification;

8) Be responsible for timely understanding customers' opinions on this project and making corresponding improvements;

9) Be responsible for the major work mistakes of the project;

10) Be fully responsible for, coordinate, implement and supervise the work related to various large-scale activities;

1 1) Report to the superior on a regular basis and accept the superior's inspection on the performance of post responsibilities;

12) supervise and inspect the implementation and completion of subordinates' work, and make overall arrangements.

13) Implement the service standards corresponding to this project and supervise the subordinates to implement the service standards.

Responsibilities of the property comprehensive office 8 1. Under the leadership of the project manager, be fully responsible for the security maintenance of residential areas.

2. In the development and construction stage of new projects, put forward relevant rationalization suggestions on the design and configuration of safety precautions;

3. Prepare the order service plan before and after the new project owner moves in, regularly evaluate the implementation of the order service plan and put forward suggestions for improvement;

4, responsible for the department work plan, do a good job summary, do a good job in the training and education of employees in this department.

5. Regularly check and implement the public security situation, strengthen safety precautions, take measures for key parts, contact relevant departments in time when problems are found, and make rectification within a time limit.

6. Be responsible for the operation management and business supervision of fire fighting equipment.

7, responsible for public * * * order maintenance monitor and public * * * order maintainer's work log and on-duty record inspection.

8, responsible for directing the handling of emergencies.

9, responsible for the fire prevention plan of key waterproof parts in this area.

10. Strengthen horizontal cooperation with other departments and maintain a good spirit of cooperation.

1 1. Seriously complete other work arranged by superior leaders.

Responsibilities of the property comprehensive office 9 1. Familiar with management system, charging standard and its composition, owners/tenants, site distribution, functions, etc. Manage and guide the management assistant to handle the daily management of the service center;

2. Check buildings and floors, including cleanliness, safety, damage to building facilities, greening, etc. , to ensure good condition, record related defects and implement corresponding follow-up measures;

3, responsible for the customer's check-in and secondary decoration audit procedures;

4 responsible for the management of public keys and keys of unemployed tenants, and responsible for the supervision of vacant houses, public venues and places;

5. Provide customers with all-round customer service and maintain good relations with customers, take the initiative to understand customer requirements, collect and respond to customers' opinions and suggestions in time, and adjust and supplement corresponding service items in time according to customers' needs; Responsible for paying a return visit to the handling results of complaints, making records and statistical summary, and reporting to superiors regularly;

6. Be responsible for statistics and analysis of service quality on a regular basis, and put forward rectification plans;

7, responsible for the preparation of community cultural activities plan, after the approval of the service center is responsible for organizing the implementation;

8. Stop any sabotage and other illegal acts within the jurisdiction;

9. Supervise the performance of each contractor's employees (making training plans, evaluating dispatched employees, coordinating the relationship between service centers and dispatching companies, etc.). );

10, patrol the jurisdiction from time to time after work, and assist in handling all accidents, reports and aftermath;

1 1. The collection rate and CSI of property management fees in the jurisdiction meet the standards of the company and the real estate;

12, must be on duty during large-scale activities, typhoons, rainstorms and other special circumstances;

13, check the employees' clothes and nameplate, and ensure that employees show high standards of mental outlook to the guests according to the company's health requirements and gfd;

14. Provide friendly, courteous and professional services to guests at any time;

15, keep good working relationship with all colleagues and other departments;

16, to ensure that all the contents of the employee handbook are familiar with and understood, and that all the rules and regulations of the company/building, such as fire prevention, health and safety, can be strictly implemented;

17, strictly abide by local laws and regulations;

18, actively responding to departmental changes caused by the company's needs;

19. handle the task assignment flexibly to meet the actual business requirements and the needs of tenants/owners;

20. Responsible for collecting, sorting out and reporting all kinds of information of outreach business;

2 1. Establish good relations with interested customers and seek cooperation opportunities;

22. Dig more customer resources and cooperate with departments to complete the company's external expansion objectives and tasks;

23. Coordinate the preparation and production of bidding documents;

24. Supervise and inspect the implementation and completion of subordinate work, and make overall arrangements;

25. Carry out the work assigned by superiors that is not limited to the above scope.

Responsibilities of the property comprehensive office 10 1. Formulate the annual economic indicators, satisfaction indicators and annual and monthly work plans of the management office;

2. Attend relevant meetings of the company, convey the meeting spirit to the management office as needed and supervise the implementation;

3, responsible for the management team building;

4. Assist in revising and improving the quality management system;

5. Diversification of management services, business innovation and continuous improvement of management services and management quality;

6. Establish a good customer relationship;

7. Make arrangements for the work of the four basic service departments and supervise their implementation.