What does the customer service staff of the property management company need to be trained?

1, courtesy

2. Gluten-free diet

3, treat people, reception response

Second, business training.

1, policy and regulation document

2. Content, characteristics and principles of property management

3. The company's service commitments and standards

Three, this position ability training

1, charge

2. Receive customers and answer owners' questions.

3. Consultation and settlement of public affairs.

4. Understand the surrounding conditions of the property area, such as transportation, postal services, education, health, catering, accommodation, etc.