How to be an excellent property manager

To be a qualified property manager, you need to be proficient in professional property knowledge, be able to handle disputes and complaints between owners, have a good attitude, follow the theory of owner first, and it is best to prevent looting and provide content.

As a property management company, it is mainly to provide good service and give priority to the interests of the owners. Since the developer and the owners' committee have chosen your property, you should consider many aspects for the owners. Let the owner feel that you can rest assured and prevent robbing your property.

I have always longed to be an excellent property management worker. Property management is relatively complex, mainly serving thousands of households in the community. Owners have high requirements for service standards, and their demands are constantly changing. Engaged in property services for more than a year, I always adhere to the basic principles of tianyuan group property services, honest service, the owner first.

Improve the level of service management and strengthen communication with the owners.

After a year's work and study, I gradually explored the introduction of property management from a layman who knows nothing. Personally, I think that property management should first maintain good communication with the owners and establish a harmonious relationship. From the beginning of moving into a new project, I think there are no projects that lose money, only managers who don't know how to communicate with the owners to establish a harmonious relationship, resulting in the contradiction between the owners and the property, which leads to the owners not paying fees. The company should pay attention to cultivating employees' communication skills, seriously deal with the opinions and suggestions of the owners, do a good job in customer satisfaction survey, hold regular friendship activities with the owners, and establish good relations with the owners. In the Plantagenet Project Department, the property management company, in conjunction with Linyi Radio and Television News and Linyi Everbright Bank, organized the owners to hold "Radio and Television News Tell the Truth, Eggs for You" and "Everbright Bank Cup" poker upgrade competitions respectively, which were well received by the owners, and the owners said one after another: There are more such activities, which enriched the community culture and we also had a good time.

Pay attention to service details, and we must practice the principle of "seven hearts" service.

The principle of "seven hearts" is that the property management company provides humanized and personalized services from the owner's point of view, that is, "sincerity, love, carefulness, patience and intimacy make the owner feel at ease and comfortable."

"Honesty" means honesty and sincerity. When dealing with the owners' problems, we should consider them from both sides, establish the basis of mutual trust and understanding, adhere to communication and sincerity, and spare no effort to serve the owners.

"Love" is initiative and enthusiasm. An owner wrote in our owner's opinion inquiry form: After living here for three years, I really felt the hard work of Tianyuan property staff and their enthusiasm and sincerity. I remember sending my child to school one morning and the tire was punctured. The property management staff saw me with an anxious face and said, why don't you ride my car? Push your electric car to the door of the property office first, and then repair it when you come back. Suddenly, a warm current came to my mind. . . . . . "

"Patience" means persistence and consideration. When dealing with the owners, we should strictly implement the civilized language stipulated by the property management company. We should listen carefully to all kinds of questions raised by the owners and patiently explain and answer any questions. When serving the owners, we must be sincere and thoughtful and keep a positive attitude.

"Careful" means paying attention to details, and details determine success or failure. Property management is relatively complicated, but we should pay attention to every detail as much as possible to serve the owners.

"Intimacy" is a kind of humanized service, and its essence is to communicate with the owners and establish a good relationship. When communicating with the owners, I stressed: As the saying goes, a distant relative is not as good as a close neighbor, and our property is the owner's neighbor. If you have anything to look for, we will help the owner solve it. If it is not within our scope, we will coordinate and solve it, and we will give feedback to the owner in time. Only by adhering to the characteristics of sincerity, love, patience, carefulness and considerate service can the owners feel at ease.

To improve execution, we should love our jobs and enhance our sense of responsibility.

Personally, I think that as a property manager, we should abide by the company's rules and regulations and serve the owners wholeheartedly. Our salary is not high compared with the same level in the construction industry, but we ask ourselves, are we worthy of the salary we get? We are responsible for the development of the company, which is also responsible for our own life. As the saying goes, "there are trees before flowers." We need the development of the company platform, and the company also needs our efforts. Both are indispensable. Only by exerting their sense of responsibility can employees give full play to their work ability. Responsibility and execution are also the core competitiveness of our enterprise. In Hubbard's A Letter to Garcia, Tam was able to send a letter to General Garcia despite difficulties because he knew that the letter was related to the victory or defeat of a war and the rise or fall of a country. It is precisely because of the strong sense of responsibility that he has improved his courage and determination to complete the task and enhanced his execution. If someone like Tan, who wrote a letter to General Garcia, appears in our team, so as to reassure the leaders and satisfy the owners, our work level will have a qualitative leap, thus enhancing the core competitiveness of the company.

The development of property companies has reached a new level, and market development is indispensable.

In the past two years, the speed of urban development and construction has slowed down, and the construction industry has been constantly facing market shocks and great challenges, which has led to difficulties in the development of many industries in the construction chain and the shrinking market of the property industry. However, there is still a lot of room in the market. Tianyuan group strives to build a market development strategy of "inside and outside the city, inside and outside the province, at home and abroad", which is also a guide for the development of our property management company. Property service is equivalent to a kind of business, an intangible commodity. Property management services enter the field of commodity exchange, and property provides services. This is the owner's demand, and the property fee must be paid. Only by adapting to the market, providing high-quality services and extending the service field can the property form an economic industrial chain, and there will be no losses at all. At present, there are many contradictions between property companies and owners. With the development of the market, some irresponsible property companies should be eliminated. There's a chance. From the employees' point of view, it is everyone's responsibility and obligation to grow and develop in our property management company. We regard the property management company as our home and our colleagues as our relatives, putting an end to the idea of being a monk and ringing bells every day.