How is the grade standard of residential property management service in Beijing divided?

Level 1: Obtain the professional qualification certificate of property management in accordance with the relevant national industry regulations; Professional operators hold (A4) special equipment operator certificate, building fireman qualification certificate, electrician operation certificate and central air conditioning operation certificate according to industry regulations; The operator of the secondary water supply system holds a health certificate; Financial personnel hold accounting certificates and statistical certificates.

Set up a service reception center and announce the 12-hour service telephone number. Except for emergencies, other repairs will arrive at the site within half an hour of applying for maintenance according to the time agreed by both parties, and a complete record of applying for maintenance and returning visit will be kept. Return visit within one week, the return visit rate is over 85%, the timely service rate is over 85%, and the qualified rate of maintenance is 100%.

Consult the owners' opinions on property services at least once a year, and the satisfaction rate is over 80%. ...

Grade II: Management personnel and professional operators have obtained property management professional qualification certificate, employee post certificate, A4 special equipment operator certificate, building firefighter qualification certificate, electrician operation certificate, health certificate and statistical certificate in accordance with relevant national industry regulations.

Set up a service reception center and announce the 10 hour service telephone number. Repair within half an hour, except in case of emergency. Other maintenance shall arrive at the site according to the time agreed by both parties, and complete maintenance, maintenance and return visit records shall be kept. /kloc-pay a return visit within 0/0 days, with a return visit rate of 80%, timely service rate of 80% and qualified maintenance rate.

100%。

Consult the owners' opinions on property services at least once a year, and the satisfaction rate is above 75%. ...

Grade III: Managers and professional operators have obtained professional qualification certificate of property management and post certificate of employees, A4 special equipment operator certificate, building fireman qualification certificate, electrician operation certificate, health certificate and statistical certificate in accordance with relevant national industry regulations.

Set up a service reception center and announce the 8-hour service telephone number. Except for emergencies, other repairs will arrive at the site within half an hour according to the time agreed by both parties, and the maintenance records are complete, with a return visit rate of 75%, timely service rate of 75%, and the qualified rate of maintenance.

100%。

Consult the owners' opinions on property services at least once a year, and the satisfaction rate is above 70%. ...

(2) Housing management

Level 1: daily management and maintenance of the use safety of all parts of the house, with complete inspection records and maintenance records. Conditional every 3-6 years for a housing use safety appraisal.

Patrol doors, stairs, doors, windows, glass, etc. every 2 days/kloc-0. For residential units and other * * * use parts, make inspection records and maintain them in time. ...

Level II: Daily management and maintenance of site safety, with complete inspection records and maintenance records. Conditional every 4-8 years for a housing use safety appraisal.

Patrol doors, stairs, doors, windows, glass, etc. every 3 days. For residential units and other * * * use parts, make inspection records and maintain them in time. ...

Level 3: daily management and maintenance of the safety of all parts of the house, with complete inspection records and maintenance records.

Patrol doors, stairs, doors, windows, glass, etc. once a week/kloc-0. For residential units and other * * * use parts, make patrol records and maintain them in time. ...

(3) * * * facilities and equipment maintenance

Grade I: The integrity rate of street lamps and corridor lamps is over 86%.

If there is an elevator device after the transformation, it shall be maintained, maintained and operated in accordance with the elevator management standards. When the elevator is trapped or other major emergencies occur, the property management personnel should arrive at the scene for emergency treatment within 15 minutes; When the elevator breaks down, the professional maintenance personnel of the elevator maintenance unit will arrive at the scene for maintenance within 30 minutes to ensure replacement and safe operation.

Check the water supply facilities at least three times a month, clean and disinfect the water supply tank twice a year 1 time, and check it once a day 1 time. The water quality meets the hygienic requirements to ensure the normal secondary water supply and clean the pump room. ...

Grade II: The integrity rate of street lamps and corridor lamps is over 84%.

If there is an elevator device after the transformation, it shall be maintained, maintained and operated in accordance with the elevator management standards. When the elevator is trapped or other major emergencies occur, the property management personnel should immediately arrive at the scene for emergency treatment; When the elevator breaks down, the professional maintenance personnel of the elevator maintenance unit will arrive at the scene for maintenance within 30 minutes.

Check the water supply facilities at least twice a month, clean and disinfect the water supply tank twice a year 1 time, and check it once a day 1 time. The water quality meets the hygienic requirements to ensure the normal secondary water supply and clean the pump room. ...

Grade III: The integrity rate of street lamps and corridor lamps is over 80%.

If there is an elevator device after the transformation, it shall be maintained, maintained and operated in accordance with the elevator management standards. When the elevator is trapped or other major emergencies occur, the property management personnel should immediately arrive at the scene for emergency treatment; When the elevator breaks down, the professional maintenance personnel of the elevator maintenance unit will arrive at the scene for maintenance within 30 minutes.

Check the water supply facilities at least once a month 1 time, clean and disinfect the water supply tank twice a year 1 time, and check it once a day 1 time. The water quality meets the hygiene requirements, the secondary water supply is normal, and the pump room is clean. ...

(4) to help maintain public order.

Level 1: the doorman of the community serves 24 hours, and the main entrance is manned 24 hours. Those who install the access control system can be off duty, but they should have technical defense and patrol.

Patrol the service area not less than 2 times during the day and not less than 2 times at night; Equipped with safety monitoring facilities to ensure the implementation of 24-hour monitoring, unless there is a special agreement. ...

Level 2: 24-hour service of community doorman. Those who install the access control system may not have full-time personnel on duty, but they should have technical defense and patrol.

Patrol the service area not less than 1 time during the day and not less than 2 times at night; Where there are safety monitoring facilities, 24-hour monitoring shall be guaranteed, unless there are special agreements. ...

Level 3: 24-hour service of community doorman. Those who install the access control system may not have full-time personnel on duty, but they should have technical defense and patrol.

Patrol the service area not less than 1 time during the day and not less than 2 times at night; Equipped with safety monitoring facilities to ensure the implementation of 24-hour monitoring, unless there is a special agreement. ...

In addition, there are (5) cleaning services and (6) greening maintenance management.

Hope to adopt