Who can provide the training plan and content of property toll collectors?

Collection of property management fees

Working procedure:

5. 1 planned work:

5. 1. 1 At the beginning of each year, the director of the operation management department makes a charging plan for property management services according to the charging standards adopted by the property management committee and various government charging standards, and submits it to the deputy general manager for review.

5. 1.2 The property manager checks whether the forms and statements of various charging items of the toll collectors are complete.

5. 1.3 The property manager assists the general office in checking the data of the charging system in the microcomputer: whether the resident's name, building number and area reflect the actual living situation, and the general office prints out the charging table.

5.2 Fees:

5.2. 1 Entrusted service fee for property management:

5.2. 1. 1 The charging period of this fee is the end of each year and the beginning of the following year, and the toll collector posts the notice of charging on the bulletin board at the upper right corner of the gate and unit security door.

5.2. 1.2 When the household pays the fee, the toll collector will show the household the fee table for entrusted services of property management. After the household is confirmed to be correct, the household signs the form, and at the same time, the household is required to pay the bill, and the toll collector issues the bill, and the service standard clauses are implemented during the charging process.

5.2. 1.3 After the charge is completed, the toll collector fills in the account of property management entrusted service charge, makes a receipt, and submits the money or check to the finance department.

5.2. 1.4 After the above procedures are completed, the toll collector will hand over the documents involved in the procedures to the property manager, who will review them and file them.

5.2.2 Collection of "five fees":

5.2.2. 1 "five fees" refers to cold water fee, hot water fee, gas fee, electricity fee and telephone fee. Toll collectors collect fees from residents every month or every two months.

After receiving the notice of water, electricity and gas charges from the municipal department, the toll collectors in 5.2.2.2 will fill in the fee and quantity respectively in the "Record of Unified Collection of Five Fees (Units)".

From the day after 5.2.2.3 received the bill, the property manager went to the next household to look up the table, accurately recorded all kinds of representations, and incorporated the data into the record of uniformly charging five fees (households).

On the fourth day after 5.2.2.4 received the bill, the toll collector posted the notice of payment on the bulletin board in the upper right corner of the community gate and unit security door.

When 5.2.2.5 residents pay fees, the toll collector will show the residents the "five-fee unified collection (household) record". After the residents confirm, they will collect fees from the residents and issue receipts. Implement service standard language in the process.

After 5.2.2.6 collects fees, the toll collector will fill in the copy receipt of money and cheque and submit it to the Finance Department.

5.2.3 Vehicle expenses:

5.2.3. 1 The vehicle-related fees shall be collected from the owner irregularly every year, and the toll collector shall collect the fees in strict accordance with the provisions on vehicle parking fees.

5.2.3.2 When the owner's pass and parking permit are about to expire, the vehicle administrator of the Security Service Department should inform the owner to pay.

When a car owner in 5.2.3.3 pays the fee to the security service department, the security service department will remember the name, address and license plate number of the car owner, and hand over the collected fee to the toll collector of the management department in time.

After the 5.2.3.4 toll collector has passed the examination, he will fill in the receipt and give the money or check to the financial department.