For a complete set of property management system, including personnel management and related rules and regulations. Can I have one?

Organizational structure and project situation

The company has comprehensive management department, engineering maintenance department, owner service department, order maintenance department and other departments. At present, the property types that the company has taken over are mainly commercial office buildings. There are mainly: Harbin Bank Building and New Harbin Bank Building projects, and the business scope involves property management services, intermediary, car rental, house rental, domestic advertising design and production, interior decoration, housekeeping services, dry cleaning services and other fields.

Business philosophy and corporate culture-inclusive finance, harmonious wealth.

In accordance with the management mode of marketization, specialization and collectivization, with the purpose of putting the owner first and service first, the company has established an operating mechanism of independent accounting, self-financing, self-management and self-development, determined the quality policy of scientific standardization, dedication, high efficiency, safety and civilization, sustainable development and management according to law, formulated a set of strict management systems and operating procedures, and strived to create safe, civilized and high-quality services through scientific management. At the same time, the company summed up the management experience and formed a unique cultural concept of people-oriented, harmonious, sincere, kind, exquisite and perfect, which laid a solid humanistic foundation and strong spiritual support for the healthy development of the enterprise.

corporate culture

1. Cultural concept: people-oriented, honest career.

Everything is done according to the law of economic value, and everything is done according to the principle of rational obedience, which is an enterprise style centered on improving efficiency.

Do everything according to the law of economic value, stimulate the enthusiasm of employees by economic means, and standardize their work behavior by economic means.

Everything should be done according to the principle of rational obedience, the authority and behavior of managers should be constrained by the system, and the platform for all employees to innovate and compete should be built by the system.

Enterprise style centered on improving efficiency. Stimulate the vitality of enterprises with the theory of wealth and poverty, and ensure the maximum efficiency with management tools.

We attach great importance to talents and think that talents are the necessary source of strength for the development and growth of property; Our criteria for selecting talents are doing, not saying, not watching. We believe that all employees have their own specialties and are talents needed by the company's development; Everyone has different specialties, which does not mean dignity and contempt for personality, but interdependence and mutual appreciation; And through hard work and continuous innovation, they can all grow into compound talents with better skills; The company creates a good growth environment for talents: we only apply for talents and quantity, and always regard talents as our entrepreneurial partners; No one is perfect, everyone is born to use it. As long as we have the entrepreneurial spirit of the company and meet the requirements of the company's code of conduct, we can trust each other, respect each other, compete with each other, help each other, learn from each other's strengths and complement each other's advantages. We will grow together with the company and create a better tomorrow.

2. Vision of property development: create a perfect and harmonious environment for society, provide meticulous service for owners, build a stage for employees to display their talents, and create sustained and stable income for shareholders.

In order to respond to the spirit of building a harmonious society, it is of far-reaching significance for the company to take "creating a perfect and harmonious environment for society" as one of its development visions, which is also the basis of the company's sustainable development strategy. "Providing meticulous service to the owners" is an important condition for the company to grow and develop. Property is the owner's century-old project. Through the management of several generations, it is the responsibility of the company to ensure the integrity of the managed property and the preservation and appreciation of the property. Only by creating value for the owners can we reflect the value of the company, realize the value of employees and shareholders, and achieve the business objectives of the company. The company firmly believes that there will be no growth without the progress of employees, and employees are the company's most important resources: property management is one of the service industries, and the company's greatest asset is human resources. Through the guidance, training and encouragement of employees, the company optimizes the structure of human resources, improves the quality of human resources, builds a first-class management team and creates first-class management performance. Only through the continuous growth and progress of employees can the company continue to grow and develop; "Creating sustainable and stable income for shareholders" is the driving force for the company to move forward. Shareholders' investment is the premise of the company's establishment and development, so creating income for shareholders is one of the company's missions. Only by bringing benefits to shareholders can the company develop continuously and steadily.

Property values: respect and trust employees, serve in good faith according to law, constantly surpass innovation and serve the owners wholeheartedly.

Regardless of the overall situation or details, the company's services depend on specific people. The company cherishes the labor dedication of employees, and we strive to make every employee's service behavior reflect the company's quality objectives, reflect good professional ethics and integrity, and truly win the satisfaction of the owners; To build a sunshine enterprise, we need to serve in good faith and according to law, which is also an important guarantee for the company's long-term survival; Innovation is the life of an enterprise, and enterprises without creativity will not develop, so advocating surpassing innovation is the driving force for the company to continue to develop; Provide high-quality and maximum-value meticulous services to the owners to ensure their recognition and trust in the company.

Property management is monotonous, mostly simple and repetitive work. But in our eyes, there is no boredom and boredom, only endless creation and endless fun. We improvise excellent management services every day, and every service we pay is a rare work of art in the world. The art of smiling, the art of love, and the professional art make our life with the owners splendid. Only mediocre and incompetent people can make their work simpler, more boring and more meaningless. Wonderful life every day is our attitude towards work and life. With us, every day of community life will be more exciting.

Brand style of property: the characteristics of the times of high-grade property and the symbol of perfect and high-quality service.

The brand shows the company's popularity and credibility in the market. The ultimate goal of the company's brand building is to establish the confidence of the owners, explore the market, win-win cooperation and build a harmonious community with the owners or tenants/stakeholders. Adhering to professional management and pursuing professional image are the main measures for the company to build a well-known brand in the industry. Only through professional management and shaping professional image can we build the company's professional brand and core competitiveness.

Spirit of property enterprise: unity, innovation, honesty and efficiency.

Unity is the basic element of a team. Without unity, there is no team. Without a team, it is impossible to have the cohesion and combat effectiveness of the company. We advocate sincere cooperation and unity and oppose unprincipled harmony; We advocate enhancing unity on the premise of effective communication, and encourage reaching consensus through discussion and even argument, so that unity can be consolidated and sublimated.

Innovation is the source of progress. The company advocates and encourages employee innovation, including system innovation, organization innovation, system innovation, management innovation and service innovation. Oppose empiricism and conservatism. Innovation reflects the continuous improvement of the company's management service level, the continuous improvement of employees' ability, and our sense of responsibility and dedication.

Honesty is the foundation of enterprise management. Honesty and self-cultivation, honesty and virtue are the foundation of being a man. The so-called honesty is to encourage employees to be aboveboard, seek truth from facts, dare to face up to problems and solve them, and consider and deal with problems from the public interest, work and owner's interests. Faith is to advocate compliance with commitments to owners, owners, shareholders and employees. For employees, the letter is to advocate employees to strictly implement the work instructions of their superiors, earnestly perform their duties, and successfully fulfill their service commitments to the owners.

Efficiency is a professional performance. In today's rapidly changing information age, high efficiency is to grasp the pulse of the times and one of the manifestations of the company's core competitiveness. Efficiency is not only the requirement of the company, but also the requirement of the owner for service. We must establish the concept of time and efficiency, and it is meaningless to make up after the limit. Do what can be done today, what can be done immediately, what is difficult to do, give priority to important things, make clear the complicated things, do things well in a limited time, do trivial things in the air, and do everything carefully.

6 property service tenet: happy service, warmth and harmony.

The world we live in is a world of service relations. You serve others, and others serve you. This simple relationship between service and served constitutes the essence of human society. All services. As employees of the property management company, we serve the owners and provide them with various services, and the owners also serve us in their own way. They pay us management fees regularly to pay for our food, clothing, housing and transportation.

The company's service tenet is "happy service, warmth and harmony", and the value chain of happy service has been formed, that is, let employees find happiness in innovation, experience happiness in service and feel happiness in success. Through happy service, let happy service make thousands of families warm and harmonious, let owners enjoy the warmth of happy service, and let partners feel the warmth of happy service. Happiness can stimulate employees' enthusiasm, passion and unlimited creativity; Warm, can bring laughter to the owners and make the owners more satisfied with our service; It can make our employees mature and the company outstanding.

7 Property management concept: pursuing excellence, mutual benefit and win-win situation.

Through the joint efforts of all staff, only by building first-class, doing excellent and refined, and making the enterprise bigger and stronger, can we have excellent brands and gradually become the leader of property management in China; Only by realizing the synchronous growth of economic benefits, social benefits and environmental benefits can we have good benefits and returns, and our enterprises can last forever and make the city more beautiful.

The company advocates the concept of * * * win-win, which is the basis of cooperation. Cooperation without a win-win situation is unsustainable, and it is even more impossible to create a harmonious atmosphere. Harmony is the highest realm pursued by property management. As the basic unit of building a harmonious society, the company actively responds to the grand goal of national social development with the concrete practice of building a harmonious community.

8 Property service concept: owner first, fine service, harmonious management and continuous innovation.

Owner first is our service standard. To make the owner satisfied with our work, we must think what the owner thinks, be anxious about what the owner thinks, do what the owner thinks, think what the owner doesn't do, and do what we think. Expand the service field, innovate the service content, and constantly create surprises for the owners; Only when the owner is satisfied can our goal be achieved.

Fine service should pay attention to details, which reflect the professional level, fully embody the personalization of service from the aspects of service etiquette, service attitude, service knowledge, service skills, service efficiency, service items, service procedures, service methods, service content and service communication feedback, comprehensively expand the connotation of service from the aspects of service breadth, depth and continuous innovation, and attach importance to every procedure, link, standard and detail of service.

Harmonious management is the direction of our service, which requires the owner and the property to be harmonious, pragmatic and realistic; It is our pursuit to devote ourselves to serving, doing things with heart, challenging ourselves, realizing the leap from Excellence to Excellence, and always realizing the satisfaction of the owners.

Always aware that the pursuit of continuous innovation and service quality is our eternal goal. We must be good at innovation. Innovation is a concrete action to pursue Excellence. Any field and any work can be innovated. If every employee in our company knows how to innovate, then our company is a company full of innovative spirit and vitality.

Property quality policy: order safety, beautiful environment, comfort and health, and owner satisfaction.

Owner satisfaction is an important index to measure service work. Meeting the reasonable needs of the owners is the basic work requirement of the employees in the service industry, and pursuing the satisfaction of the owners is the work goal of the service personnel. To this end, property practitioners must firmly establish the basic concepts such as "the owner is God and the owner is the food and clothing parent", and always bear in mind the concept that "the owner is always right" on the premise of not breaking the law. If the owner is wrong, it is because we have not done a good job of explanation. Therefore, we should always think from the perspective and position of the owner, think about what the owner thinks, and be anxious about the urgency of the owner, so as to really do a good job of service.

We adhere to the quality policy of "safety and order, beautiful environment, comfort and health, and owner's satisfaction", instill quality awareness into the service behavior of all employees, infiltrate quality assurance into every service process, and realize quality service in uninterrupted prevention and correction; Create a beautiful, comfortable and harmonious environment and create value for the company and the owners.

10 the most basic requirements for the literacy of property employees are punctuality, discipline, dedication and principle.

Punctuality is the most basic requirement for employees in every enterprise, and punctuality is the premise for enterprises to ensure working hours and stable production; Discipline is a powerful guarantee for company management. "No rules, no Fiona Fang" is by no means a general statement. If the company wants to carry out all the work in an orderly way, it must formulate the corresponding management system, and seriously implement it, so that employees can seriously abide by it; Dedication is the company's expectation of each employee's professional quality, and it is also the embodiment of everyone's quality; Principle is the necessary force for the company to ensure that the rules and regulations formulated and the post responsibilities are not a mere formality.

Staff motto

Moral standards: loyalty and integrity, love and dedication.

Ethical concept: respect leaders and unite colleagues.

Consciousness of self-improvement: A gentleman is constantly striving for self-improvement.

Learning consciousness: knowledge changes fate.

Team concept: one fence, three piles, one hero and three gangs!

Sense of urgency: if you don't work hard, you will be unemployed, and if you don't love your work, you will be laid off.

Innovative point of view: Gou Rixin, day after day, day after day.

Consciousness of confidentiality: see no evil, don't listen to evil, don't say evil, and don't move until evil.

Initiative: able to ask questions and propose solutions.

Efficiency consciousness: if the case is not accumulated, it will be over in one day.

Work attitude: you will feel very tired when you take work as a job, you will be very happy when you take work as a career, and you will achieve more than you think!

Work mentality: mentality determines fate, and consciousness determines effect.

Problem consciousness: active avoidance is not as good as passive avoidance!

Perfect consciousness: If you have done your work well, I believe you can do it better!

Principle of getting along: take a step back and broaden the horizon; On second thought, a bright future appeared.

Communication principle: do not avoid contradictions, treat things rather than people, and communicate to enhance mutual trust.

Wrong cognition: if you are wrong, admit your mistake in front of others!

Responsibility: If you dare not take responsibility, you will never be appointed.

Cultivate awareness: it is not your responsibility to have low quality of subordinates, but it is your responsibility not to improve the quality of subordinates.

Critical cognition: If your superiors are willing to criticize you, please cherish and improve.