Basic requirements of comprehensive property management services

The basic requirements of comprehensive property management services are "high efficiency" and "high quality". And efficient and high-quality service must meet the following four requirements:

1. Utility. This is the owner's demand for the corresponding quality and use value of the service provider, and the actual effect brought by the transformation of the service provider's knowledge, skills or physical strength. For example, property maintenance services must meet relevant standards with good quality and quantity; Environmental cleaning service must achieve "five noes" and so on.

2. Convenient. This is the owner's demand for labor-saving, time-saving and trouble-free service while paying attention to utility, which is also called time-space effect demand. For example, it is convenient to apply for maintenance and timely maintenance, and the service of home life can satisfy residents without going out.

3. Attitude. This is the owner's demand for the behavior of service providers. In order to provide efficient and high-quality services, service providers must communicate, coordinate, be considerate and gain trust with owners. The popular belief that "the customer is always right" in foreign markets shows that a positive, enthusiastic, sincere and amiable service attitude is the premise of labor transaction.

4. Satisfied. This is the owner's psychological feeling of utility, convenience and attitude, and also the overall evaluation of the required service efficiency and quality. Therefore, property management companies should do everything possible to provide "big housekeeper" service, deliberately create a "micro-society" centered on property that is conducive to the owner's life and work, and realize the service purpose of property management through efficient and high-quality comprehensive services.