Summary of key work of property manager: 5 articles

Summary of key work of property manager 1

A, fully familiar with the company, project personnel environment, system process, feel the co

Summary of key work of property manager: 5 articles

Summary of key work of property manager 1

A, fully familiar with the company, project personnel environment, system process, feel the company's corporate culture.

When I joined the company, all employees in the company, under the leadership of the boss, were full of enthusiasm and enterprising, showing a vigorous corporate atmosphere. Encouraged by this good corporate culture, I quickly put myself into my work.

Second, correct mistakes and make reasonable suggestions.

Due to various reasons in the early stage, the work of the property management service center lags behind, especially in engineering maintenance. Through efforts to deal with them one by one, fully investigate and study, and scientifically and reasonably implement various matters explained by company leaders; Reasonably combine the property management characteristics of farmers' resettlement houses; On the premise of referring to the operating rules of the same industry, the property management of this project has been adjusted.

Third, standardize the management system and improve the project execution ability.

After taking over the project, talk with the employees of the department one by one to enhance understanding, and use regular meetings and temporary meetings for training, including national, provincial and municipal standards such as property management regulations, decoration, building quality standards and shelf life. Find problems and hidden dangers in the work, explain and learn to eliminate them in time, and improve and establish some rules and regulations on the basis of making good use of the original system:

1, decoration detection system.

2, the security department weekly service execution system.

3, cleaning service workflow allocation scheme.

After preliminary standardization and adjustment, every employee truly takes responsibility to people and rewards and punishments to people; Conduct regular training and assessment to effectively improve the professional service knowledge and skills of employees. At present, the service consciousness and customer service ability of the project staff have made great progress. After more than a month's work, although some achievements have been made, there are still some shortcomings. For example, the maintenance of other projects cannot be completely solved in time, and we are also trying to solve them one by one. I believe that under the leadership of Mr. Ye and the support of company leaders, the work of Guilin Property Service Center will definitely make greater progress.

Summary of the second key work of property manager

From 20 to 2000, under the correct leadership of the company, with the active cooperation of the Plaza Industry Committee and the owners, all the staff of our management office worked hard and strengthened management according to the work plan formulated at the beginning of the year, and achieved certain results. The work in 2000 is summarized as follows:

First, strengthen study and improve the quality of the labor force.

In order to do a good job in property management, improve the efficiency and quality of property management, and obtain the affirmation and satisfaction of the square industry Committee and the owners on the work of our management office, our management office has earnestly strengthened its study and improved the quality of its staff. First, strengthen study and education, improve the political and ideological quality of employees, establish a sense of management and service, adhere to the "pragmatic and dedicated" work style, and earnestly strive to do a good job in various property management work. The second is to strengthen business knowledge training, improve employees' business skills in property management, enhance their ability to do a good job in property management, and ensure high-quality and efficient property management. Third, seriously study the rules and regulations, clarify the division of labor, strengthen post responsibilities, improve work awareness, make every employee stand on his post, strive to do his job well, and ensure the quality of work. On this basis, our management office strengthened inspection and supervision, and conducted regular and irregular inspection and supervision on daily management work such as public security prevention work in residential quarters, daily maintenance and repair of high-voltage equipment in power distribution room, sanitation and cleaning work in public areas, greening maintenance, etc., affirmed and praised well-managed employees and advanced deeds, urged timely rectification when problems were found, and effectively improved the efficiency and quality of property management.

Second, do a good job in property management.

From 20 to 2000, our management department took the owner's demand as the starting point and the owner's satisfaction as the working standard, constantly strengthened the division of responsibilities, implemented the actual effect of the work, put the working concept of "owner first, service first" into practice, and earnestly carried out various property management work, which achieved good results.

1. Strengthen the management of power distribution room to ensure the safety of electricity consumption.

Ensuring normal power supply and safe use of electricity is the guarantee for maintaining the stability of the community and ensuring the normal and orderly life of the owners, and it is also an important duty of our management office. Our management office earnestly strengthens the management of the power distribution room, makes more patrol inspections, and solves problems in time when found. In rainy and lightning-prone summer, strengthen the inspection of lightning protection equipment to ensure the safety of electricity use. My management office cooperates with the fire brigade to do a good job in the safety inspection of the distribution room, and the power supply bureau does a good job in the safety inspection of the power supply equipment in the community. Over the past year, because our management office has strengthened the management of the distribution room, there has not been an accident of power supply and electricity consumption, which has effectively maintained the stability of the community and ensured the normal life of the owners.

2. Strengthen greening and cleaning work to keep the community beautiful and clean.

Our management office always strengthens the greening and cleaning work, maintains the beauty and cleanliness of the community, and creates an elegant and comfortable living environment for the owners. The first is to strengthen the greening and maintenance of the community. While focusing on spring greening, pruning, fertilization and maintenance, the lawn should be watered in time according to the changes of seasons and climate, and flowers and trees should be cultivated, fertilized, weeded, pruned, replanted and pest control regularly to ensure the quality of greening and maintenance in the community. The second is to strengthen daily cleaning work. Strictly adhere to the cleaning system of "cleaning public corridors once a week" and "cleaning community garbage once a day", so that public corridors are cleaned twice a day, public corridors are cleaned once a week and parking lots are cleaned twice a month. At the same time, sewers and sewage wells are regularly disinfected according to the municipal standards, and the "four pests" are eliminated in public areas. The third is to maintain infrastructure, repair damaged residential areas and parking lots, clean septic tanks, dredge sewage pipes and clean open caissons. Through these efforts, the beauty and cleanliness of the community have been maintained, and a good living environment has been improved for the owners.

3. Strengthen security work to ensure the safety and stability of the community.

Our management office has always strengthened security work, established the service consciousness, work responsibility and moral quality of security personnel, replaced unqualified security personnel in time, adhered to the 24-hour closed management system, and strengthened night inspections. Strengthen the contact with the police station in the jurisdiction, establish an emergency response mechanism, and implement group prevention and treatment. As we strengthened our security work, there were no public security and criminal cases throughout the year, which ensured the security and stability of the community. On this basis, we also actively serve the owners of the community, undertaking the service work of delivering letters and newspapers, carrying goods, guiding guests, calling taxis, etc., and won the affirmation and praise of the owners of the community.

From 20 to 2000, our management office worked hard and made some achievements, but compared with the requirements of the company and the hopes of the owners, it still needs to continue to work hard and improve. In the future, our management office will continue to strengthen learning, deepen management, conscientiously follow the company's property management requirements, do a good job in various property management work with pragmatic work style and innovative development ideas, and make unremitting efforts to build a safe and harmonious community and obtain the satisfaction of the owners.

Property Manager 3 Summary of Key Work

20-2008 was busy, and it gradually passed in frequent communication with the owners. Looking back on this year's work, I feel that the ups and downs are among them. In this year's work, under the leadership of the company, with the support of colleagues and the cooperation of employees, I was able to fulfill my duties and have a firm mind, and basically completed my own work and the temporary work assigned by the company leaders. The work of our project department in 20-2000 is reviewed comprehensively, as follows:

1. Safety work: In this year, except for some faults of garbage trucks, all personnel did not have safety accidents. At that time, garbage was loaded in front of Building 3, and the controller failed when loading garbage, which caused the battery car to stop and knocked down the car parked next to it. No one was hurt. At that time, we thought of various ways to solve it in time and reduced the loss to a minimum. As a project, the biggest concern is safety. If people in all fields don't pay attention to safety at ordinary times, it will cause unnecessary economic losses. No matter in the regular meeting or in the training of the project department, the first thing to emphasize is safety. I hope everyone will pay attention, especially the peripheral personnel, garbage cleaners and maintenance personnel, to pay attention to safety at all times.

2. Environmental sanitation work: In this year, our sanitation work was well received by the owners as a whole, especially during the re-inspection of the sanitary city, all kinds of personnel were organized to strengthen inspections and work hard, and all kinds of leaders were satisfied with our work. Because the project department is a first-class station, there are many leaders who come to inspect and visit, and they can meet three people every month. Four tests, sometimes all day. Every time we receive a call from the station leader saying that there is an inspection team, we will arrange people from all walks of life to act quickly to improve the quality of hygiene, and arrange security guards to watch smoking in the men's bathroom and platform. Because every time I come to check, I attach great importance to cigarette butts on the ground. I remember there were two inspections this year. Because the team members went to other projects to support, no one watched smoking. The inspection team pointed out that there were cigarette butts on the ground and said that the points of the project department were deducted. At that time, the owner informed me of such a problem and asked us to find a way and how to do it. After listening to the questions raised by the owner, I feel very uncomfortable. It must be caused by our poor work, because there were many unannounced visits during that time. Later, I thought of a way to make the male bathroom cleaner wear a no smoking sign and say hello to smokers at any time. The front and rear platforms should be cleaned several times a day, because it is difficult for the project department to have cigarette butts in this area, and it must be a place with heavy passenger flow.

Organize maintenance personnel and cleaning personnel to enter the men's bathroom every two months to clean the ceiling and wall tiles. I have observed this method for a period of time, and it is very good, smoking is much less, and the taste of the bathroom is much better than before. Every time I meet the stationmaster and go out to the men's bathroom, I first ask how the men's bathroom is hygienic. The stationmaster is still satisfied, although a simple sentence makes me more confident in hygiene and cleanliness. This is also the experience and achievements accumulated by our project department in recent years. Because cleaning up this area must be diligent inspection, supervision and guidance, and handle problems in time when found. You can't wait for the inspection team or the company's administrative department to check what you are doing. That's not enough. We must fight a protracted war and often. It is not too difficult to be a property industry. As long as all the staff of the project department act and understand that the owner is God, because we charge the owner's property fee, the problem raised by the owner is the problem of all our staff. Where there is a problem, we must find a way to solve it. We can't find any reasons and excuses, or refuse the questions raised by the owners. We will overcome the difficulties ourselves, give the owners a satisfactory and reasonable answer, make them satisfied, reassure them and give them a good evaluation. This is my reward for us.

3. Maintenance work: The most troublesome work for the project department, especially the business owners, who can't tell which work is the public part and which is the private part. No matter what job, just make a phone call and you have to change your position immediately. If you have other jobs, you don't go in time. They have been complaining on the phone, saying that our service is not good and we have to pay property fees no matter what we do. They also patiently explained to the owners that it is ok to be reasonable when encountering people who don't know right and wrong. Every time they encounter this problem, they think they can bear it and pass it. Don't dispute with the owner. After all, we have to deal with these people every day. If something goes wrong, it will be difficult to collect property fees, which will affect the interests of the company.

Because there are many restaurants in this business hall of the project department, the drainage is generally blocked, and the sewer is basically connected every day, sometimes the drainage is not connected for a day or two. In order to prevent the owner from operating normally, a black and white sewage pump is needed until the pipeline is unblocked. Sometimes when you get a call, you have to arrange someone to repair it immediately. If it is a little late, the owner will be dissatisfied. In short, during this year's time, the maintenance work will satisfy the owner as much as possible, and the nature of the work will be clarified as much as possible when arranging the work. If there is an urgent need for maintenance, such as running water or circuit problems, the work that is not in a hurry can be put off or delayed. Only in this way can the merchants be basically satisfied with our work arrangement.

Fourth, security work: during this year, security work was sometimes not done in place, especially the private piles of apartment buildings and small advertisements on the roadside, which were not cleaned up in time. In the first half of this year, old players left, mostly new players. The familiarity with the region is slow, and some problems are unclear, which requires our patient guidance, inspection and supervision. Tell them what to pay attention to when talking to the owner and what to pay attention to when patrolling the post, because the merchants at the station are very casual. If the property is tightly placed in private piles in public areas, they will not place it at will. If you don't manage them for a few days, they will put their items in public areas. Because of these problems, they also quarreled with the owners this year. Some owners, whatever you say, don't take it seriously. I have no choice but to take the goods away for them and get them back when they figure it out.

5. Greening work: This year's greening work is OK. In spring, all the willows are cut down to make them sprout again. In August this year, an underground passage was built in the square in front of the station, which occupied part of the green space and some trees in the green space needed to be moved. Finally, organize relevant personnel to move all the trees to the designated location. When watering in winter, because the weather is very cold, once the water pipe is cut off, it is easy to freeze and crack, so I have to work overtime to water it day and night, about a week, and finally the lawn is watered. We also organized personnel to paint all the willows with white ash, and arranged personnel to close the underground main valves of all the water wells for watering the green space, so as to drain water and avoid freezing the water pipes in the cold winter and affecting watering the green space next year. This year's greening work has come to an end.

The work in 20-2000 made me realize the hardship and difficulty of doing the property industry. Especially as the person in charge of the project department, I experienced many problems this year, which really made me feel physically and mentally exhausted, ups and downs, and the daily work pressure was great. Even if there is a little negligence, the owner will not be satisfied with our work. But another thought, don't worry too much, have confidence in your work every day, and let employees have confidence in their work, so as to successfully complete all the work and achieve certain results.

Summary of key work of property manager 4

Time flies. In a blink of an eye, under the care and guidance of leaders and colleagues, we have made some achievements in our work over the past month through our unremitting efforts, but there are also many shortcomings. Looking back on the past 10 month, the work is summarized as follows:

First of all, the gains from the work mainly include:

1, on the eve of the opening of the mall, follow up the land reclamation work of the mall, get familiar with the basic knowledge of property management of the mall, and strive to do a good job in the preliminary work of the mall.

2, cooperate with other colleagues in the office to carry out daily work, logistics services and health, discipline inspection, and daily follow-up shopping malls, offices and other health conditions, assessment and supervision.

3. Under the guidance of the superior leader, be responsible for following up every activity after the opening of the mall, so that the activity can be successfully completed.

4. My colleagues and I worked hard to complete the arrangement of the previous activities.

5, according to the plan given by the superior leadership, and strive to complete the plan of the superior leadership.

Second, shortcomings in the work.

Of course, I still have many shortcomings. My experience in dealing with problems needs to be improved, and my teamwork ability needs to be further enhanced. I need to continue studying and improve my abilities. Generally speaking, I think I still have the following shortcomings and deficiencies:

1, lacking the basic knowledge of office work, often appears unsettled and sometimes even feels at a loss when carrying out specific work.

2, the lack of comprehensive and specific understanding of the work of various departments, thus affecting related work.

3, the mall property management is not mature enough, which directly affects the work effect.

4, the work is not detailed enough, and there are often mistakes and omissions on small problems.

5, the efficiency is not fast enough, and the understanding of the leadership intention is not enough.

Three, adhere to the principle of unity of management, service and benefit:

The Operation Department has continuously improved its management functions and service system, and achieved remarkable results in field management. In order to timely, accurately and effectively solve and deal with various problems in the business field. Find problems while walking, and find problems while walking. Through timely on-site observation, we can master the problems and shortcomings in the work, thus making corresponding improvement plans and giving information feedback to the higher authorities in time. Immediately stop and correct all kinds of irregularities and disputes in the business site to avoid intensification of contradictions and adverse consequences. Adhere to the first-line field walking management, so that the management work is more targeted and timely.

Four, strengthen the construction of enterprise spiritual civilization, and strive to improve the service level.

1, in view of the new opening of the mall and the large number of new employees, in order to ensure the service quality.

2. Strengthen the education of service standards for employees, stand in the position of sales staff, establish a good service image, improve service quality, and strive to reverse the phenomenon that service standards are not in place due to the rapid increase of new employees.

3. Carry forward the tradition and help others. Employees carry forward the spirit of customer first and provide customers with a comfortable shopping environment.

Summary of key work of property manager 5

I have worked in the property service department for more than half a year, especially since I presided over the daily work of the property service department. I led all the staff to seriously implement the company's instructions, standardize management, innovate services and strengthen fees, and achieved certain results in both internal management and service fees. The work in the past six months is summarized as follows:

I. Operational aspects

In-,the property service department was based on "safety work and management work". With the strong support of leaders at all levels and the hard work of all staff, there has been a certain breakthrough in management, and the collection of property fees has been greatly improved, with the property collection rate reaching 95%. According to the preliminary accounting, the income of the property service department in-exceeded 3 million yuan, and the operating capacity of the property service department was gradually improved. Achieve safe production without accidents, stable employees and labor disputes throughout the year.

Measures 1: Carefully sort out the arrears in the previous period, and implement the tasks. The responsibility lies with the people, and the part that can be recovered can be recovered. For units that deliberately evade and maliciously default, we wait for the opportunity and send a reminder by registered mail, which increases the pressure on enterprises that default, and has achieved certain results.

Initiative 2:-The property fee is charged after service, and the water and electricity fee is also paid in advance by the company to the water supply and power supply department. The company invested a lot of money in the operation process, which virtually increased a lot of risks. In view of this problem, after careful analysis, I decided to collect property fees and utilities in advance, and will implement it for new enterprises from the fourth quarter of this year, and gradually transition to old customers and big customers, so as to improve the collection rate and reduce business risks.

Initiative 3: At the end of last year, a group of people who seriously affected the stability of the workforce were dismissed.

Measure 4: Solve the annual leave problem of employees left over from the previous period. According to statistics, employees in the security department have more than 1000 hours of annual leave for various reasons. In order to digest these hours without increasing extra expenses, I took the lead and set an example, leading two managers of the security team to their posts, trying to overcome unfavorable factors such as hot weather and physical fatigue. We even stayed up for 48 hours, gritted our teeth for more than a month and finally solved the problem raised by this employee many times, ensuring the stability of the team.

Initiative 5: Hold regular meetings of team leaders and key employees and actively communicate with employees, solve their demands in time and listen to their ideas carefully. Employees are full of energy and have no emotions.

Second, management.

-I carefully studied the company's documents and implemented them in time. Strengthen internal control and build a staff with high sense of responsibility and cohesion. In order to better implement the system, we conducted an internal audit of on-site service and internal control in strict accordance with the audit plan at the beginning of the year, and accepted the audit of China Quality Certification Center in June.

Measures 1: actively sort out various management systems and processes, introduce a number of management systems according to the actual situation, and strictly implement them, so that the systems will not become mere formality and superficial.

Initiative 2: Strengthen the management of overseas expansion funds and establish and improve the internal control management system. There are strict management and supervision on several joints such as "receiving", "crossing" and "supporting".

Initiative 3: Strengthen cost management, save energy and reduce consumption, reduce costs, tap potential, increase outreach, form top-down cost awareness and management awareness, and create an atmosphere in which all staff pay attention to benefits.

Measure 4: Pay attention to influencing employees with managers' own quality, and always influence every employee subtly with rigorous work style, serious and responsible work attitude and professionalism;

Third, service.

-Broaden our thinking and think boldly in the process of serving the owners, and provide innovative, efficient and high value-added services for enterprises entering the park together with the management committee and management company. According to statistics, the service satisfaction rate has all reached the standard, which has a certain increase compared with the same period in 2009.

Measures 1: Cooperate closely with the requirements of "upgrading archives and innovating management" put forward by the CMC, and do a good job in vehicle management, greening and weeding in the park that the CMC leaders are concerned about.

Initiative 2: Implement the system of regular communication and return visit, and report the weekly operation to the management committee on time every Friday.

Initiative 3: Pay close attention to the management mode of IT enterprises, understand their service status and characteristics, integrate characteristic services into existing property services, give full play to the characteristics of R&D company belonging to the telecommunications industry, and assist owners to provide convenient telecommunications mobile phone and number transfer services.

-2008 is the first half of the company's three-year rolling development. I will base myself on my post, work hard, and lead all the staff of the Property Service Department to make their own contribution to building the brand of Ctrip Property!

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