Is the property customer service front desk a customer service assistant?

No, the property service front desk and customer service assistant are two positions. The main tasks of the property service front desk are: answering the customer service hotline, tracking and recording all kinds of complaints and written processing results throughout the process, doing a good job of receiving letters from owners or users, filing and reporting complaints from owners on a regular basis, visiting owners at home and understanding their ideological trends. Familiar with the owners of the living area, master the operation of various supporting facilities in the area, and solve problems for the owners in a timely manner. The main job of the customer service assistant is to assist the deputy director, be responsible for the special work of the departments under his jurisdiction, grasp the overall situation of the work area, assist in formulating the residential property management plan, put forward improvement suggestions and report to the leaders during the implementation process, and be responsible for building management, decoration management, daily complaint handling in the park, and rent management fee collection.