How to complain about residential property

1. If the inaction of the property management company infringes on the rights and interests of the owners, you can call the local consumer association. Some cities have opened the mayor's hotline, which can directly call to reflect the specific situation.

2. The property management company belongs to the local housing management department. If the property management company does not provide services, it can also directly complain to the housing management office of his competent department.

3. If you encounter the problem of unreasonable charges by the property management company, you can directly call 12358, which is the telephone number for reporting and complaining about price violations. In addition, if you encounter problems, you can also complain directly to the street office in your residential area. Through the investigation of the staff, he will accept and deal with related matters.

Responsibilities and obligations of residential property

Responsibilities of the property management company:

1, property maintenance management. Property management enterprises shall, in accordance with the national property management standards, carry out maintenance and technical management of the properties they manage, including housing safety and quality management, housing maintenance technical management and housing maintenance and construction management.

2. Property equipment management. Property equipment to be managed mainly includes water supply and drainage equipment, gas equipment, heating equipment, ventilation equipment and electrical equipment.

3. Property environmental management: Property management companies have the obligation to manage the environment of residential quarters to meet the standards set by the state, including pollution prevention, environmental cleanliness and environmental greening.

4. Property management safety: Property companies should take various measures to ensure the personal and property safety of owners and users of houses, manage the public security of the community, manage the fire safety of the community, and manage the vehicles and personnel entering and leaving the community.

5. Liaise with the government and public institutions on public facilities. If the property management company fails to perform its responsibilities, it may report the situation to the relevant departments.

Obligations of the property company:

1, aiming at owner service, and improving service quality and level.

2. According to the property service contract, provide services such as security, sanitation and cleaning, daily maintenance of public parts and facilities.

3, announced in accordance with the provisions of the property service fee revenue and expenditure.

4. Accept the supervision of the owners' committee and owners.

5. Assist relevant departments to provide community services and carry out community cultural activities.