How to guide owners to establish the concept of "quality and price match" in property service charges

With the improvement of people's living standards, people's awareness of enjoying property services is growing. As the owner, the demand for property management service "quality-price matching" is getting higher and higher. They will consider whether the money spent is worth it, and whether the property management fee paid is consistent with the service they should enjoy. Can the property company provide the best cost-effective property services? As a property manager, we know that service quality and service charge are interrelated and inseparable. If the service quality is poor and the service is not in place, the owners will be dissatisfied, and the property management service fee will be difficult to collect. Failure to collect the fee will affect the service quality and form a vicious circle. Therefore, as a property management enterprise, we should strive to improve the level of property management. Provide quality services with the same quality and the same price for the owners, and do a good job in service.

Strengthen the quality training of service personnel to ensure the implementation of quality service.

To provide high-quality services with consistent quality and price, an excellent management service team is needed. An excellent management service team should start with the quality of employees. We can further improve the quality and ability of employees in all aspects through training, regular assessment and appraisal. Daqing Oilfield Wanfang Property Service Co., Ltd. organized employees to conduct etiquette training focusing on "service etiquette". Company employees participate in the training in the spirit of "study hard for five days and serve every day". During the training, they actively asked questions in combination with the actual work situation and solved many problems in the work process. Company leaders believe that through this training, employees' appearance, polite language and communication with owners have been improved, and their service awareness has been enhanced. With the improvement of staff quality, management means and management level, the service quality will also be improved accordingly.